- Serco (VA)
- …for a career where you can make a difference every day? Serco is looking for a Call Center Quality Assurance Specialist to join our team!The Call ... workers and retirees hard earned pension benefits. **As a Call Team Quality Assurance Specialist,...+ At least three (3) years of experience performing quality assurance , Customer Contact Center … more
- Antech Diagnostics (Loveland, CO)
- …weekly, monthly and annual results + Ability to partner with other team members of the Call Center Quality Assurance team as well as team training ... **training** **and budget** **.** **Job Purpose/Overview** The Customer Support Call Quality Analyst delivers on the Antech...focus of this role is providing support to the Call Center Managers and Supervisors in the… more
- Intuit (Mountain View, CA)
- …functions to deliver scalable solutions. + Stay current on industry best practices for call center quality assurance , interaction analytics, and make ... are looking for a data-driven individual with excellent contact center quality assurance , analytical skills,...investment, and critical priorities. + Defines quality assurance strategy and tactics, including call monitoring,… more
- Duquesne Light Company (Pittsburgh, PA)
- …Pittsburgh, PA **Responsibilities** + Supervise the daily work of the Call Center agents including quality assurance , productivity, and other relevant ... is responsible for managing and overseeing a team of call center representatives, ensuring that they meet...effectively based on customer needs and expectations + Perform call monitoring to evaluate the quality of… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Veeva Quality Assurance Specialist (Abramson Cancer Center ) Job Profile Title ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Regulatory Affairs Office seeks a full-time Regulatory Affairs Veeva Quality Assurance Specialist to participate in the… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- BeneLynk (Detroit, MI)
- …to thrive in their ability to assist others. BUSINESS WORKFLOW ANALYST I, QUALITY ASSURANCE POSITION SUMMARY BeneLynk, a leading national provider in identifying ... for capturing and socializing a clear understanding of the call center processes. To serve as a...This representative will be critical in the execution of Quality Assurance (QA) and User Access Testing… more
- University of Utah (Salt Lake City, UT)
- …to ensure consistency in call evaluations as well as confirming that quality assurance goals are met. 9. Provides input on problem identification and ... **Open Date** 10/11/2024 **Requisition Number** PRN40084B **Job Title** PS Quality Assurance Analyst **Working Title** Quality...Scheduling teams. This position is primarily housed in a call center , separate from clinic locations. The… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **39194BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
- Robert Half Office Team (O Fallon, MO)
- …Robert Half is partnering with a company in St. Charles County looking to hire a Quality Assurance Manager, The position is open due to a promotion. This amazing ... ISO certified organization and would be looking for a Quality Assurance Manager with ISO experience in...in Auditing and Operational Audit. * Strong background in Call Center Customer Service and general Customer… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …or a Quality Assurance capability. . Understanding of contact center quality assurance scoring, calibrations, and coaching. . Demonstrated ... Service, Business-to-Business (B2B) and Business-to-Consumer (B2C). **Essential Job Summary:** The Quality Assurance (QA) Specialist plays a key role within… more
- Camping World (Greenville, NC)
- …is focused on completing the daily functions required to support the Quality Assurance function of the Contact Center by completing the list of job duties ... assigned. **Essential Job Functions:** + Participates in design of call /e-mail monitoring formats and quality standards. +...internal support groups as needed. + Coordinates and facilitates call calibration sessions for call center… more
- Wells Fargo (West Des Moines, IA)
- …It all begins with you. **About this role:** Wells Fargo is seeking a Senior Quality Assurance Administrator. Learn more about the career areas and lines of ... role, you will:** + Provide support and scoring guidance quality assurance staff by answering questions on...training, military experience, education **Desired Qualifications:** + 1 year Call Center experience + Experience monitoring calls… more
- Vanguard (Chesterbrook, PA)
- …to delivery of assurance and consulting engagements (eg, methodology, quality assurance ), people (eg, talent management, learning and development), and ... SOX (IAS) department has an exciting opportunity in our Center for Audit Practices and Enablement (CAPE) team. This...join our team as an Internal Audit Methodology & Quality Assurance Specialist. Day to day responsibilities… more
- Abbott (Alameda, CA)
- …160 countries. **Position Location: Alameda, CA** **The Opportunity** This **Manager, Software Quality Assurance ** is responsible for providing assurance ... Engineers, Specialists, and/or other staff on the Software Quality Assurance Team. + Participate as a...Android) highly preferred + Knowledge of Jira, Confluence, ALM Quality Center , and/or other software development and… more
- Robert Half Technology (Houston, TX)
- Description We are offering an exciting opportunity for a Quality Assurance Analyst in Houston, Texas. The individual will be involved in a range of tasks within ... Tracking, Integration Testing, Jenkins, and AB Testing. As a Quality Assurance Analyst, you will be integral...on schedule * Providing exceptional customer service in a call center setting * Assisting with Point… more
- Seek Now (KY)
- …daily issues with our field inspectors. Finally, the QA Associate will review and assess the quality of call center phone calls. The ideal candidate is very ... people. Position Summary: Seek Now is searching for a Quality Assurance (QA) Associate to review insurance... and performance of inbound/outbound calls conducted by our call center + Identify quality … more
- AssistRx (Overland Park, KS)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- SMBC (Phoenix, AZ)
- …Reporting to an Operations functional leader, this position will support the Quality Assurance needs of the Banks Operations functions. Currently supporting ... DUTIES AND RESPONSIBILTIES:** + Interpret, build upon, and comply with company quality assurance standards + Maintain complaint and non-conformance processing… more