- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 2 (NYHELPS) Occupational Category Other ... also include, but are not limited to, the following:* Supervises two or more Call Center Quality Assurance Specialists 1.* Establishes the business rules… more
- TEKsystems (Henderson, CO)
- TEKsystems is hiring a Customer Quality Assurance Specialist in East Las Vegas! Location: On-site (East Las Vegas - 89120) Schedule: Monday to Friday, 8:00 AM - ... 4:30 PM Position Overview As a Quality Assurance Specialist, you will help us...of customer service experience, with 1 year in a call center doing QA work. - Strong… more
- FlexStaff (Uniondale, NY)
- **Req Number** 140504 FlexStaff is seeking a Bilingual Temporary Call Center Quality Assurance Specialist to work for one of our external clients, a ... prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors,… more
- M&T Bank (Getzville, NY)
- …involving business partners outside of Customer Asset Management. **Primary Responsibilities:** + Completes call center quality assurance work + Serve ... default servicing **Education and Experience Preferred:** + Quality control/ assurance work + Call center experience + Proven analytical skills + Strong… more
- The Chicago Lighthouse (Chicago, IL)
- …volume; + Act as primary point of contact for staff questions; + Perform call center Quality Assurance activities, including evaluation, documentation ... tasks. Team Leads provide ongoing training for call center agents, execute Quality Assurance processes, and collaborate regularly with the leadership… more
- Penn Medicine (Radnor, PA)
- …to correct system issues and problems that impact services provided by the Call Center . + Conduct Quality Assurance telephone call assessments and ... our future each day. Are you living your life's work? Job Title: OB/GYN Call Center Supervisor Department: OB/GYN Location: Penn Medicine Radnor- 145 King of… more
- Cognosante (Cook County, IL)
- …characteristics will help me thrive** **?** + Prior experience supporting call center operations and quality assurance . + Experience with analysis ... Health Resources and Services Administration (HRSA) Provider Services Support Center (PSSC) to provide a broad range of customer...strategic goals and objectives. **What is the position?** The Quality Assurance Manager is to provide QA… more
- TEKsystems (Winfield, IL)
- …the following areas: Call center , Financial Services, Underwriting, or Quality Assurance . + Strong communication skills and ability to interact with ... clients professionally and courteously. + Demonstrated ability to handle escalated inquiries and resolve issues efficiently. + Ability to work under established procedures and seek improvements when possible. Work Environment: + In-office role located in,… more
- Intuit (Mountain View, CA)
- …functions to deliver scalable solutions. + Stay current on industry best practices for call center quality assurance , interaction analytics, and make ... are looking for a data-driven individual with excellent contact center quality assurance , analytical skills,...investment, and critical priorities. + Defines quality assurance strategy and tactics, including call monitoring,… more
- Taco Bell (Irvine, CA)
- …Service Desk QA performance. Is This You? + 3+ years' experience in Help Desk or Call Center Quality Assurance role. + Education: Computer Information ... about the career below. About the Job: The Sr. Quality Assurance Analyst is responsible for performing...writing Standard Operating Procedures (SOP) + Cisco WebEx Contact Center experience is a plus. Work-Hard, Play-Hard: + Hybrid… more
- University of Utah (Salt Lake City, UT)
- …and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance . _Call Center Responsibilities:_ 1. Answers ... **Requisition Number** PRN40090B **Job Title** PS Outpatient Svcs. Specialist **Working Title** Call Center Agent **Job Grade** UGR **FLSA Code** Nonexempt… more
- Molina Healthcare (Bowling Green, KY)
- … vendors meet all key performance indicators and contractual requirements. ** Quality Assurance ** + Monitor call center interactions to maintain high- ... Collaborate with cross-functional teams to align call center operations with Medicare compliance and quality ... quality standards. **Operational Excellence** + Oversee day-to-day call center activities, including call … more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Veeva Quality Assurance Specialist (Abramson Cancer Center ) Job Profile Title ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Regulatory Affairs Office seeks a full-time Regulatory Affairs Veeva Quality Assurance Specialist to participate in the… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Specialist (Regulatory) CVPF( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Profile Title Research Coordinator Senior Job Description Summary The Quality Assurance Specialist will work within the… more
- Providence (Missoula, MT)
- …may be available for this role, such as shift differentials, standby/on- call , overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers ... service line within Providence serving patients across seven states with quality , compassionate, coordinated care. Collectively, our medical groups and affiliate… more
- University of Utah (Salt Lake City, UT)
- …to ensure consistency in call evaluations as well as confirming that quality assurance goals are met. 9. Provides input on problem identification and ... **Open Date** 10/11/2024 **Requisition Number** PRN40084B **Job Title** PS Quality Assurance Analyst **Working Title** Quality...Scheduling teams. This position is primarily housed in a call center , separate from clinic locations. The… more
- Robert Half Office Team (O Fallon, MO)
- …Robert Half is partnering with a company in St. Charles County looking to hire a Quality Assurance Manager, The position is open due to a promotion. This amazing ... ISO certified organization and would be looking for a Quality Assurance Manager with ISO experience in...in Auditing and Operational Audit. * Strong background in Call Center Customer Service and general Customer… more
- Bob's Discount Furniture (Taftville, CT)
- The Director of Quality Assurance will lead the Quality Assurance (QA) department, ensuring that all products meet the highest standards of quality ... The Director of QA will develop, implement, and oversee quality assurance strategies and processes, and work...an on-site position, with preferred location being our Distribution Center in Taftville, CT. We are also open to… more
- Kelly Services (Charlestown, IN)
- **Job Title: Quality Assurance Specialist** **Job Description:** We are looking for a dedicated Quality Assurance Specialist to join our team. In this ... address and resolve any quality -related problems + Help to improve our quality assurance processes **Requirements:** + Strong attention to detail + Good… more