- Insight Global (Dearborn, MI)
- Job Description Day to Day: Insight Global is looking for a Call Center Voice Engineer to support one of our clients out of Chennai, India. This ... engineer will be joining the team to support their Contact Center As A Service project assisting in their cloud migration. This engineer will work closely… more
- BAE Systems (Herndon, VA)
- …4 engineering support for all Voice systems + Design, test and deploy call center technology. In addition to providing user training and transition plans + ... internal departments to understand system requirements + Design, test and deploy call center technology. Additionally provide user training and transition plans… more
- Royal Communications Consultants Inc (White Plains, NY)
- Seeking a Voice Engineer who can contribute to...preferred. + 6+ years working on technologies such VOIP, Call Manager, Unity and voice gateways. + ... Voice solutions. + 5 + years designing domestic call routing with on Cisco VG, CME, CUE, and...CME, CUE, and CCM. + 5+ years supporting contact center + 5+ years of experience with Voice… more
- The Clorox Company (Alpharetta, GA)
- …will have a strong background in Cisco technologies, an in-depth understanding of voice and video communications, call center software and integrations, ... candidate will also need to possess deep knowledge of Call Manager and experience completing multiple cloud voice...compliance with modern standards and supporting systems such as call center software, E911, paging systems, fax… more
- Bloomberg (New York, NY)
- …builds one of the primary bridges between Bloomberg and its clients. We build the call center software that is used by all customer support departments in ... of client calls are channeled through our platform. Our Voice platform is the backbone that powers business-critical ...workflows. When clients dial Bloomberg's helpline number, our Automated Call Distribution (ACD) product, which is built on top… more
- CVS Health (Scottsdale, AZ)
- …care more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of a team of ... an impact by: + Designing and supporting complex contact center solutions and call routing that incorporate... routing that incorporate technologies within the Five9 Contact Center as a Service environment. + Engineer … more
- PNC (Brock, NE)
- …environments and Verint Call Recording solutions. 3. Strong understanding of call center operations and technologies. 4. Excellent problem-solving skills and ... to contribute to the company's success. As a Infrastructure Engineer within PNC's ENS - Voice organization,...a team. 6. Relevant certifications in Verint and/or other call recording solutions and call center… more
- CHS Inc. (Inver Grove Heights, MN)
- …enterprise voice capabilities using Microsoft Teams + Managing enterprise call /contact center technologies: IVR/ACD/ Call Recording/CTI/CRM Integrations + ... a **Supervisor, IT Engineering** that will lead a team to deliver modern voice communication products and technologies to the organization as we modernize and… more
- UCLA Health (Los Angeles, CA)
- Description The Principal Contact Center Engineer will provide leadership in the development of communications technology and architecture for UCLA Health's ... Contact Center Enterprise (PCCE) systems and integration with other voice technologies and communication services. This is a senior level role, specializing… more
- Rush University Medical Center (Chicago, IL)
- …more at our Rush benefits page . **Summary:** The Senior Unified Contact Center (UCCE) Engineer will collaborate with all aspects of maintaining, configuring, ... The Senior UCCE Engineer is required to participate in a 24x7x365 on- call rotation, including periodic off business-hours work. The Senior UCCE Engineer … more
- CBTS Technology Solutions LLC (OH)
- **Job Purpose** **:** The Customer Experience and Contact Center Engineer will be pivotal in delivering our clients innovative and effective Contact Center ... escalations from the service desk and be available for on- call responsibilities **Education:** + Two years of College or...Proficiency in scripting and programming languages relevant to Contact Center Solutions. + Understanding of voice and… more
- ProSphere Tek (Bethesda, MD)
- …(Avaya Certified Implementation Specialist) certifications are advantageous. + Competence in Call Center Applications + Minimum certification mandated for DoD ... various technology platforms, encompassing Avaya CM, AES, CMS, ACR, voice mail, Avaya/Verint WFO call recording, IVR,...will ensure the currency of certifications for Avaya CM, voice mail, and contact center products. Their… more
- University of Miami (Coral Gables, FL)
- …needs. 4. Supervises and assists the installation, upgrades and support of network, voice and contact center hardware and software. 5. Assists other Network ... and factors affecting performance. 10. Alerts supervisor and/or senior engineer of network or voice failure/degradation and...call to troubleshoot and resolve reported network and voice problems; 24 hours a day, 7 days a… more
- Clean Harbors (Norwell, MA)
- …CUCM, dial plans, call features, media resources + Solid knowledge of voice protocols such as SIP, H323, MGCP, SCCP. Current knowledge/understanding of SRST. + ... Clean Harbors is hiring a **UC Engineer ,** known internally as a Telecommunications Specialist. This...local and international regulations. + Troubleshoot highly complex data, voice or video network and hardware problems. + Perform… more
- University of Miami (Coral Gables, FL)
- …needs. 4. Supervises and assists the installation, upgrades and support of network, voice and contact center hardware and software. 5. Assists other Network ... and factors affecting performance. 10. Alerts supervisor and/or senior engineer of network or voice failure/degradation and...call to troubleshoot and resolve reported network and voice problems; 24 hours a day, 7 days a… more
- DriveTime (Tempe, AZ)
- …with multiple lines of business to provide support, guidance, and updates on call center activities. In summary, this role will require technical proficiency, ... Center - Genesys CX preferred. + IVR (Interactive Voice Response) - Genesys CX preferred. + ACD (Automatic...training and/or work experience + In depth understanding of call center acumen, operations, strategy and business… more
- City of Jacksonville (Jacksonville, FL)
- …such as switches, routers, VoIP handsets, unified collaboration applications, contact center applications, voice gateways, and WI- FI/Wireless Access Points ... such as Cisco Unified Communication Mgr., Cisco Unity Connections, Cisco Contact Center Express, and Voice Gateways. + Designs enterprise collaboration… more
- CACI International (Shaw AFB, SC)
- …and Design Engineer ** to support the USAF Network Operations Security Center (NOSC). This position works at the customer on-site Tier 3 support location ... your expertise in other disciplines. **In this role you will:** + Engineer , design and implement Unified Communications/Collaboration voice network, systems, and… more
- CACI International (Forest Heights, MD)
- …Chat, and Presence, digital signage, E-Fax, Space Management Reservation System, and Call Center . + Experience and understanding of dialing protocols to ... Unified Communications Engineer III Job Category: Information Technology Time Type:...incoming technical escalations from Service Desk, Network Operations Security Center , Tier II, and other support teams. + Document,… more
- AdventHealth (Greenwood Village, CO)
- …Village, 80111 **The role you'll contribute:** The intermediate cloud contact center engineer is responsible for managing, configuring, troubleshooting, and ... of existing systems, architecture, applications or technology capabilities in support of Contact Center and major voice telephony needs. + Works directly with… more