- Fidelity Bank (Wichita, KS)
- …revenue goals Acting as a primary point of contact for clients to ensure exceptional customer service Acting as an account manager to monitor and analyze ... improve their cash flow, streamline payments, minimize instances of fraud and provide information reporting. The Commercial Card...customer accounts on an ongoing basis to identify upsell… more
- Amerantbank (Miramar, FL)
- …guidelines and procedures. To oversee the day to day functions of ACH, Debit Card , Letters of Credit, Wires and Zelle Payments. Ensure compliance with all industry ... procedures and banking regulations as well as establishments and maintenance of Service Level Agreements (KPIs) with the objective of improving the service… more
- Discover (Columbus, OH)
- … verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills. + Collects necessary information and ... completes a fraud report when the customer confirms unauthorized...+ HS Diploma or GED + 1+ years of Customer Service Experience \#INDDFS, #ZRDFS, #Remote and… more
- UMB Bank (Columbus, OH)
- **Duties & Responsibilities** The Manager, Card Fraud Claims, will oversee and manage the UMB card fraud claims process, ensuring timely and accurate ... analysts and assist in developing strategies to mitigate card fraud claims risk. This role will...leadership. + Deliver to stringent timelines confidently. + Manage customer complaints and escalations + Monitor fraud … more
- Amazon (Seattle, WA)
- …coordinating cross-functional teams including legal, risk management, operations, technology, and customer service . Conduct fraud and risk assessments, ... Manager to lead our global initiatives in combating gift card fraud and abuse. In this role,...integration. * Closely collaborate with internal stakeholders from legal, customer service , Buyer Risk Protection and engineering… more
- Woodforest National Bank (The Woodlands, TX)
- …with third party applications; updates card status in related systems and tracks card orders. . Provides customer service support to branch personnel, ... largest employee-owned banks in the country! The Specialist, Debit Card Fraud Services I - is responsible...Services I - is responsible for providing administrative and customer service support in the minimization, prevention,… more
- City National Bank (Newark, DE)
- ** CARD FRAUD /SERVICING LEAD** **Hybrid Schedule 3 days in office- 2 days remote** **Schedule Tuesday - Friday 11am- 8pm & Saturday 12 - 9 pm EST** **WHAT IS THE ... OPPORTUNITY?** The Card Fraud /Servicing Lead will monitor the workflow...trouble shoot and resolve client concerns + Effective interpersonal, customer service and communication skills to interact… more
- Citigroup (Jacksonville, FL)
- The Customer Service Senior Manager is a...**Responsibilities:** + Manage one or more teams in Commercial Card fraud as well as complex and ... required + Experience interacting with large corporate and government clients + Card fraud management experience is preferred + Consistently demonstrate clear… more
- Capital One (New York, NY)
- …(22008), United States of America, New York, New York Principal Associate, Data Scientist - US Card ( Fraud ) Data is at the center of everything we do. As a ... startup, we disrupted the credit card industry by individually personalizing every credit ...our customers and Capital One against fraudsters. We prevent fraud at many steps of a customer … more
- JPMorgan Chase (Elgin, IL)
- …, you will be able to make an impact on the business. Your passion for customer service , inner competitiveness will allow you to excel in our fast paced ... creative, exciting, and different every day. As a Credit Card Specialist I in Fraud , you will...80 - 100 inbound calls a day specifically regarding fraud on customer accounts. By building a… more
- Capital One (Richmond, VA)
- …Creek 3 (12073), United States of America, Richmond, Virginia Principal Associate, Product Designer ( Card Fraud & Disputes Design) The focus of the Fraud ... to help customers through difficult situations with their credit card and purchases. We aim to help customers prevent,...get customers back on track. Our goals are in service of delivering excellent customer experiences while… more
- Bank of America (Kennesaw, GA)
- Sr. Fraud Analyst-Credit Card Detection-2nd Shift Kennesaw, Georgia **Job Description:** At Bank of America, we are guided by a common purpose to help make ... for reviewing complex products for the prevention and detection of possible fraud . Key responsibilities include researching and analyzing of account activity to… more
- US Bank (Tempe, AZ)
- …well as applicable laws and regulatory requirements - Proven commitment to high quality customer service - Good time management skills to maximize the customers ... or erroneous account activity. Primary scope may include credit/debit/pre-paid card , digital, ACH, or checking transactions. Ensures compliance with...can be assisted while maintaining a high level of customer service - Ability to work with… more
- Citigroup (Sioux Falls, SD)
- …customer service support to external clients. This Institutional Customer Service Manager role is part of Commercial Card Fraud Operations ... The Institutional Customer Service Manager is an intermediate...client resolution and support in coordination with the Commercial Card Fraud Operations team. The overall objective… more
- Conduent (San Antonio, TX)
- …customers solve problems? **Our company is currently hiring in San Antonio, TX** ** Fraud Customer Service Representative** $16.75 HR **Great Benefits and ... Paid Training!** **Summary:** As a ** Fraud Customer Service Representative,** you...fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting. +… more
- Conduent (Guaynabo, PR)
- …part of a culture where individuality is noticed and valued every day. **Bilingual Fraud Customer Service Representative** **100% - Onsite Guaynabo, PR** ... **Great Benefits and Paid Training!** **Summary:** As a **Bilingual Fraud Customer Service Representative,** you...fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting. +… more
- Fiserv (Berkeley Heights, NJ)
- …to spend. This position is integral to our success in delivering the best in class card fraud solutions to our customers. The Fraud Product Director will ... and lead new product initiatives as well as drive the tactical direction of the assigned card fraud product set. **What you will do:** + Own and drive the … more
- City National Bank (Los Angeles, CA)
- …maintaining relationships with internal and external CNB customers and providing exemplary customer service . Adherence to Bank and regulatory policies. **What ... fraud analytics such as queries, reports for the Card Fraud Team. + Perform fraud...to work in a high-productive, deadline-oriented environment. + Excellent customer service skills with the ability to… more
- SMBC (Sacramento, CA)
- …for Fraud Detection, Fraud Escalated Customer Support, and Fraud Investigations for Loans, Deposit, and Credit Card products. You will be accountable ... AND RESPONSIBILITIES:** + Build, scale, and lead a world-class Fraud Operations team for loans, deposits, and card...real time. + Ensure loss recovery, disputes management, detection service levels, and customer support service… more
- Hills Bank (IA)
- …Make outbound calls to verify transaction activity with account holders. + Provide superior customer service by being a resource for both internal and external ... customer reported fraudulent transactions. They will also provide fraud support to internal and external customers in a...a two-year college or technical school or two years customer service and banking experience, or the… more
