- Blue Foundry Bank (Parsippany-Troy Hills, NJ)
- …customer inquiries and service requests, ensuring a positive experience during every interaction. The Channel Center Agent serves as a problem solver; builds ... needs + Effectively and efficiently handles all communication channels within the Channel Center + Effectively diffuses irate customers; while demonstrating an… more
- NBT Bank (Norwich, NY)
- …$16.00 - $21.14 Salary range for this job is: $18.00-$21.14 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer ... customer experience and representing the NBT brand and core values. The Contact Center supports customer inquiries through phone, message center , social media,… more
- ASM Global (Salt Lake City, UT)
- …facilities, has an excellent and immediate opening for a full-time Guest Services Agent for ASM Global/Mountain America Expo Center . Under the guidance of ... POSITION: Guest Services Agent - Full-time DEPARTMENT: Guest Services REPORTS TO:...event surveillance of the venue. + Uses and monitors multi- channel radio and communication system to relay event information.… more
- The Toro Company (Bloomington, MN)
- …and service performance tracking. Leverage Salesforce technologies like chatbot, chat live agent , self-serve, and outsourced contact center to improve the ... Channel Operations Representative - The Toro Company Who...+ Provide coaching, training, and support for the contact center in handling of level 1 requests. Manage level… more
- Solar Alternatives (Harahan, LA)
- …referral networks, and reporting on program growth and challenges. The Marketing Support Agent reports to the Call Center Supervisor. Responsibilities Include: + ... the attitude to assist clients and succeed. Marketing Support Agent The Marketing Support Agent (MSA) manages...referral program. The MSA is critical to the call center and service teams by ensuring all inbound marketing… more
- Robert Half Office Team (Milwaukee, WI)
- …of urgency to deliver elite experiences. Responsibilities * Act as a dedicated customer success agent for IC or End-User Channel * Take on the responsibility of ... hire employment opportunity for a BILINGUAL (Spanish/English) Customer Success Agent in Milwaukee, Wisconsin. Working within the Machinery/Worktools industry, this… more
- Acosta Group (San Diego, CA)
- **Customer Support Agent - A/V Installation** Location**CA - SAN DIEGO** **Are you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people? ... leader in technology innovation!** ** **The** **Full-Time Audiovisual Customer Support Agent **will provide sales and technical product support to audio video custom… more
- Vail Resorts (NH)
- …departmental goals. + Must be able to maintain quality performance on incoming multi- channel contact from guests with a goal of answering at least 50-75 contacts ... of urgency, recognizes the importance of adhering to contact center protocols and customer service standards. + Ability to...standards. + Ability to work well with the contact center team as a whole. This means actively contributing… more
- Guidehouse (San Antonio, TX)
- …troubleshooting software/hardware issues and technical requests from employees via a multi- channel contact center including telephone, chat, email, and through ... our ServiceDesk portal. Resolving these issues will require researching our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will… more
- ADP (La Palma, CA)
- …To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that ... ten years. Learn more about DEI at ADP on our YouTube channel : http://adp.careers/DEI\_Videos Ready to #MakeYourMark? **Apply now!** **To learn more about Client… more
- Chick-fil-A (Atlanta, GA)
- …our Chick-fil-A brand with every Customer interaction whether via phone or our online channel . The ideal candidate is a problem solver that can easily build rapport ... in business or other related fields + 0-2+ years Help Desk/Call Center experience + Customer Service experience + Hospitality and/or Chick-fil-A restaurant… more
- Chick-fil-A (Atlanta, GA)
- …our Chick-fil-A brand with every Customer interaction whether via phone or our online channel . The ideal candidate is a problem solver that can easily build rapport ... in business or other related fields + 0-2+ years Help Desk/Call Center experience + Customer Service experience + Hospitality and/or Chick-fil-A restaurant… more
- Zoom (Columbus, OH)
- …Companion for Contact Center , Zoom AI Expert Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and help deliver ... Sr. Product Marketing Manager to focus on our Contact Center AI solutions to join our Product Marketing team...+ Analyzing data to identify opportunities including pricing, sales, channel performance and customer buy-flows to simplify and remove… more
- HomeSafe Alliance (Columbus, OH)
- …due to contractual requirements. **Demonstrated experience:** + Experience working in a multi- channel (voice, chat, email, and text) contact center . + The ... **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is...customers and business partners. + Readily resolve all customer, agent or military base inquiries and concerns. + Identify… more
- DISH Network (Englewood, CO)
- …summaries of call volume/aux/any channel issues/outliers + Observe and report real time agent outliers + Observe and report real time channel issues for Dish ... TV + Troubleshoot and schedule MVDDS sites for maintenance + Ad hock reporting and requests when needed **Skills, Experience and Requirements** **Education and Experience:** + Bachelor's degree and two years of related experience; or five-plus years of related… more
- HP Inc. (Vancouver, WA)
- …& Loss (P&L) objectives throughout the Go-To-Market strategy (price/distribution channel , marketing, product, sales). + Develop a comprehensive expansion strategy ... for each market segment. + Work with key channel partners to build business plans to fuel growth... program conditions + Drive interlock processes with the Center of Excellence (CoE), including workforce planning, LTP and… more
- Ford Motor Company (Dearborn, MI)
- …suite of products and services + Lead the transformation of the contact center channel , working together with the enterprise technology, business, and supplier ... **In this position ** The Customer Care & Call Center Technologies team is responsible for providing technology solutions...accelerate speed to market for new features, and improve agent experiences. The Director of Engineering will lead 5… more
- Gap Inc. (San Francisco, CA)
- …Influencer Marketing efforts across Gap Inc.'s brands. Working within the centralized Channel Activation team, you will leverage a deep understanding of influencer ... matter expert within the Gap Inc. organization, you will regularly share channel -specific insights, learnings, and best practices with Brand and Marketing Shared… more
- Chewy (Plantation, FL)
- …duties as assigned and needed. **What You'll Need:** + 5+ years of multi- channel contact center management experience (Customer Service strongly preferred) or ... enrollment and conversion targets for insurance products + Promote an engaging agent experience through other licensed insurance leaders. + Conduct team meetings and… more
- Taco Bell (Irvine, CA)
- …vendors to explore and implement innovative media solutions. Act as a change agent , proposing and leading new ways of working with partners to drive strategic ... CDO, Director of Loyalty and Director of Delivery, and channel leaders to attribute the full economic value of...+ Onsite childcare through Bright Horizons + Onsite dining center and game room (yes, there is a Taco… more