- Citizens (Pittsburgh, PA)
- Description As a Chat / IVR Platform Customer Business Analyst, you will play a vital role in bridging the gap between our innovative chat / IVR ... a feedback loop to ensure continuous improvement of the chat platform . + IVR production...Minimum of 5 years experience in a liaison or customer service role, preferably within a technology or banking… more
- Duquesne Light Company (Pittsburgh, PA)
- …and day-to-day operations for the Company's +150-person omni-channel (ie phone, email, chat , etc.) Customer Contact Center and will ensure appropriate ... the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the… more
- Capgemini (Atlanta, GA)
- …by building reliable, efficient, scalable and business oriented solutions based on Now platform . They are involved in design and architecture of complex systems that ... resource who needs to be able to demonstrate the value of the Now Platform with business (non-IT) stakeholders and be able to translate business outcomes into… more
- Spectrum (Charlotte, NC)
- …Support custom Java applications utilized for outage call backs, notifications, customer communication and other functions with complex web services integration, and ... with custom login scripting; custom developed survey applications used for customer experience evaluation; custom telephony solution for advanced call routing and… more
- Leidos (Baltimore, MD)
- …knowledge with IVR , Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat . + Experience with process flow documentation creation. + Strong verbal and ... the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate...7 years of hands-on experience working with AWS Cloud platform + 3 years of hands-on experience working with… more