- A-Line Staffing Solutions (Lansing, MI)
- Job Title: NICE CXone Contact Center Engineer Location: Hybrid - Lansing, MI w-2 based contract role, No C2C will be considered for this role Rate: 60-80/hr on ... w-2 Role Overview: We are seeking a skilled NICE CXone Contact Center Engineer to lead technical efforts and collaborate with cross-functional teams and business… more
- TEKsystems (Lansing, MI)
- …Dynamics. Skills: Cloud , Python, C#, c++, java, javascript, CXone, contact center , dashboard, Salesforce, data management, dynamics Top Skills Details: ... of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM , Studio, Interaction Analytics, POCs & Auto Attendant) (5+... Cloud ,Python,C#,c++,java,javascript,CXone, contact center About TEKsystems: We're… more
- Amazon (St. Louis, MO)
- …guidance on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud . Responsibilities include: - ... practices around migrating, building, managing and operating Amazon Connect contact centers within their AWS cloud environments....their use cases. You should have deep expertise in contact center technologies like Amazon Connect or… more
- IHG (Atlanta, GA)
- …capacity management or similar role. + Minimum 5-10 years in a contact center leadership role, preferably in WFM or capacity management + Proven experience ... your fingertips. We're growing; grow with us. **Summary** The Contact Center Capacity Manager plays a pivotal...+ Experience building staffing models. + Experience with Genesys Cloud is a plus. + Experience with other industry… more
- M&T Bank (Williamsville, NY)
- …the capacity of providing short/midterm forecasting for multiple queues or an entire Contact Center . They will utilize information contained within our Workforce ... term forecasting direction and oversight for one or two Contact Center queues. + Assist queue management...eg, Shifttrack, aspect etc. **Education and Experience Preferred:** Genesys Cloud CX or Genesys WFM , Banking Industry… more
- Evolent Health (Columbus, OH)
- …High School diploma or equivalent years of work experience- **Required.** + 5 years of Contact Center experience with a minimum of 2 years of Workforce Planning ... to support team leaders on our clinical and call center / customer service teams. This collaboration and support will...Quality, Telephony) + Ensuring the accuracy and timeliness of WFM reporting of team and overall performance reporting for… more
- Amazon (New York, NY)
- …of technical, customer facing resources - 5+ years of experience building integrations across WFM , CRM, and contact center solutions or experience with ... Team is made up of deep CX and Enterprise Contact Center domain experts who work directly...ensure solutions are designed for successful deployment in the cloud . * Provide data and anecdotes on what is… more
- Verint Systems, Inc. (Columbus, OH)
- …align with business needs and direction. + Architect scalable and resilient cloud -based contact center infrastructure. + Leverage unified communications, ... telephony and contact center technologies and platforms. + Collaborate with go-to-market, product...center concepts such as IVR, ACD, CTI, and WFM . + Strong communication skills. + Demonstrated ability to… more
- General Dynamics Information Technology (Bossier City, LA)
- …to you will be trusted to manage workforce management/planning activities of a contact center , with a focus on Real-Time Analytics and Schedule Administration ... + Ensure the professional development of each of our WFM Real-Time Analysts and Schedule Administrators + Willing to...Management trends and technologies + Strong ability to analyze contact trends and take appropriate action, and when needed,… more
- General Dynamics Information Technology (Bossier City, LA)
- …experience in operations management in a leadership role within a service desk or contact center environment of similar size, scope, scale or complexity + ITILv4 ... productivity metrics. Collaborate with Service Delivery Managers and the Workforce Management ( WFM ) team on forecasting and capacity planning for all programs within… more
- Discover (Riverwoods, IL)
- …will be required to perform a technical interview. + Contact Center technology experience with CCaaS and/or legacy WFM /WFE/Telephony experience a plus ... If You Have:** + Building applications using Java, Node, SpringBoot, cloud /container technologies, including AWS and Docker/OCP, Microservices, and REST APIs. +… more
