- US Bank (Dallas, TX)
- …in fraud, debit detection, Regulation E , FCC or risk mitigation? Come join the team as a Contact Center Quality Manager ! In this role you will oversee a ... One. **Job Description** Do you have a background in Contact Center quality analysis and/or...and regulatory standards for the assigned functional areas/region. The manager will play a critical role in maintaining compliance… more
- Biomat USA, Inc. (Brownsville, TX)
- …and regions. **Excellent Benefits!!** ** Contact Dave at ### or ###@grifols.com** ** Center Quality Manager ** **Primary Responsibilities for role:** * ... quality of the product. * Documents and tracks/trends center quality incidents and follows-up on incidents/errors...as required; reports critical incidents and problematic trends to Center Manager . * Reports compliance status to… more
- Olmsted Center for Sight (Buffalo, NY)
- Employment Opportunity Contact Center Services Manager Job Description: VIA is seeking a full time Contact Center Services Manager to work 37.5 ... is primarily responsible for the day-to-day operations of the contact center including scheduling, quality ...of Contact Center Services, the Contact Center Services Manager is… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: ... live out the pledge the position must deliver high quality service to both internal and external members. The... environment, familiar with related policy and procedures + Contact Center Representative I - Less than… more
- The Hartford (Columbus, OH)
- …our team as we help shape the future. The Hartford's Enterprise Contact Center Platforms team is seeking a Manager , Data Engineering. This is a technical ... Manager Data Engineering - GE07AE We're determined to...quality , automation, DevSecOps / Data Ops for multiple Contact Center ARTs and contributes towards successful… more
- CVS Health (Buffalo Grove, IL)
- …personal, convenient and affordable. **Position Summary** CVS Health is recruiting for a Senior Manager of Contact Center Technologies Support to lead the ... colleagues and multiple off-shore and near-shore contractors. The Senior Manager of Contact Center Technologies...Nice, Verba, and Verint applications for call/desktop recording and quality management, contact center reporting,… more
- University of Miami (Medley, FL)
- …for a Full Time Manager , Contact Center to work in Miami. The Contact Center Manager will manage, lead, and inspire contact center staff, ... The individual in this position is responsible for overseeing a team of contact center supervisors and their direct report agents. Teams typically include… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...routing, reduce wait times, and improve overall customer experience quality . + Stays up to date with industry trends,… more
- Aspira Connect (Grapevine, TX)
- Position Purpose The Platform Manager within our Solutions division contact center is responsible for managing and optimizing the platforms used by our ... improvement initiatives. The ideal candidate will have a strong background in contact center technologies, excellent problem-solving skills, and experience in… more
- Rush University Medical Center (Chicago, IL)
- …benefits learn more at our Rush benefits page . **Summary:** The RMG Access Center Manager will operationalize the access, growth, and customer service strategy ... for patients and families, utilizing a centralized contact center approach. This role oversees the...customer service while achieving key performance metrics. The Access Center Manager will exemplify the Rush mission,… more
- Walmart (Bentonville, AR)
- …for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The ... Systems and/or Order Management Systems 2+ years management experience + Previous contact center experience + Project management experience (certification a… more
- Northland Area FCU (Alpena, MI)
- Contact Center Manager The Contact Center Manager position requires an experienced professional to oversee daily operations while ensuring ... while maintaining strong communication skills and a professional approach to member service. The Contact Center Manager is responsible for training staff on… more
- Central Maine Medical Center (Lewiston, ME)
- …community and for each other every day. Central Maine Healthcare is looking for a Practice Manager to join the Manchester, ME Care Center team! This is a Full ... Haves; + Greet people with a smile, friendly eye contact and say hello + Take people where they...Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high- quality clinical services. If… more
- HomeSafe Alliance (Columbus, OH)
- **Title:** Contact Center Quality Auditor **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military ... Perform quality review of a subset of contact center customer interactions and/or processes to...process gaps for improvement. + Monitor, evaluate and score contact center communications against established quality… more
- State of Georgia (GA)
- Quality Rated Family Support Call Center Manager Georgia (https://careers.georgia.gov/jobs/60822/other-jobs-matching/location-only) New Hot Social Services ... Description: The Quality Rated (QR) Family Support Center Manager will work with DECAL IT...Family Support Call Center into the DECAL Contact Center . The Manager will… more
- Biomat USA, Inc. (Eugene, OR)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... of the product. **Other Responsibilities for Role:** + Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required;… more
- Hospice of Michigan (Southfield, MI)
- Job Summary: Responsible for clinical oversight and supervision of the Contact Center nurses and the coordination of related patient care activity statewide. ... service satisfaction outcomes. + Utilizes data to evaluate the quality of patient care services and utilization of resources....to achieve desired outcomes. + May participate in the manager on-call rotation, as needed. + Responsible to support… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... Qualifications + Bachelor's Degree - Preferred + 3 years of experience in Leading contact center managers, supervisors and individual contributors + 5 years of… more
- Lowe's (Mooresville, NC)
- …with leading customer analytics and data modeling tools to inform and improve Lowe's Contact Center practices * Deploys results with a simple yet compelling ... analysis and data modeling, ultimately ensuring that the final deliverable is high- quality and provides impactful insights * Ensures the analytical model can be… more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the ... Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. +...call monitoring to ensure consistency in the level of quality of service, identify training gaps and providing feedback… more