- Comerica (Farmington Hills, MI)
- Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by ... meeting or exceeding customer satisfaction goals, achieving prescribed customer service levels and executing operational objectives. This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer requests for… more
- US Signal Company LLC (Indianapolis, IN)
- …provision of managed services and professional services. We are seeking a Technical Support Agent ( Tier 1) - NIGHTS to join our team in Indianapolis, Indiana. ... This role is performed on-site. The Technical Support Agent is part of the Technical Operations Center...cases. This role acts as front-line support for customer contact . A Support Agent will be familiar… more
- Ventura County (Ventura, CA)
- …for purchasing medical, dental, and/or vision insurance from a group of authorized plans: Tier one for employee only is $502 per biweekly pay period, tier ... plus one is $730 per biweekly pay period and tier three for employee plus family is $905 per...operations, and to advise, assist, and act as an agent for the Board of Supervisors in all matters… more
- Kohler Co. (Sheridan, AR)
- …needed departments and individuals. + Understands the production schedule and work center production SKUS to ensure flexibility and focus of obtaining the schedule ... but not limited to glass walls. + Conducts Daily Tier II meetings in the work area to cover...building and motivating others. + Strong Leadership and Change Agent skills.Able to overcome obstacles using positive facilitation, teamwork,… more
- Amazon (Seattle, WA)
- …Service Operations network through our Self Service and Automation features, CRM, contact center infrastructure, and various client applications. We focus on ... Network Development Engineer (NDE) to lead a multi-year, large-scale, contact center system and infrastructure. You will...- Troubleshoot and resolve network routing, telecom carrier issues, contact quality and agent connectivity issues. -… more
- Microsoft Corporation (Redmond, WA)
- …Director, Supplier Relationship Management is a motivated transformational change agent responsible for advancing strategic supplier performance and partnerships to ... datacenter availability, security, and efficiency by working with Data Center Operations, Core Datacenter Services, Procurement, Supply Chain, Engineering, and… more
- Banner Health (Mesa, AZ)
- …ED, Observation, Trauma, and ICU. You will be an active and engaged change agent ; dedicated to the needs of our patients and families. Steadfast to safe, kind, ... an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive...departments in the country. If you aim to deliver top- tier care to the most vulnerable patients, consider joining… more
- Houston Methodist (Katy, TX)
- …applicable field in a healthcare profession/administrative capacity, two years of which is Contact /Call Center experience and two years in a management role; may ... and/or system metrics on employee engagement indicators: action readiness score, tier level. + Establishes staff accountability with special emphasis on… more
- ITW (Covington, KY)
- …ensure all employees are safe and support compliance. + Recruit and retain top- tier talent and manage the full performance management cycle. + Demonstrate hands-on ... of relevant warehouse/logistics experience. + 5 years' experience in a Distribution Center /Fulfillment Center environment with management of direct reports. +… more
- Randstad US (Alpharetta, GA)
- …business and financial operations occupations + referenceAB_4611722 job details As a Service Desk Agent , you will serve as the first point of contact for users ... Service Desk. Your primary responsibility will be to provide top- tier customer service by answering incoming calls, accurately tracking...this role include: + working weekends Skills + Call Center Support + Customer Service + technical support (1… more
- Amazon (Bellevue, WA)
- …with unfettered curiosity and drive to help build "best in the world" support ( contact center ) experience that customers will love! You will have an opportunity ... service metrics and logs, chat and call audio logs, email transcripts, support agent and support case data, customers context and sentiment, and AWS knowledge… more
- Hawaiian Electric (Honolulu, HI)
- …(or reject) systems changes impacting business processes + Act as a change agent for business process adoption and improvement. Help manage changes that result from ... all modifications and fixes to SAP software. Serve as a corporate point of contact with SAP Work with process area functional administrators, power users and end… more
- General Dynamics Information Technology (Arnold, MO)
- …Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center , Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), ... objective judgments based on facts, information, and company procedures. + Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considering… more