- University of Miami (Medley, FL)
- …operational impacts and testing new Epic release functionality as it pertains to contact center management or capacity management functions. + Prepares and ... tree workflows. + Act as a liaison between the service line administration, contact center operations and Information Technology. + Participate in executing test… more
- Travelers Insurance Company (Hartford, CT)
- … center experiences and efficiencies. + Experience with additional Contact Center application to support Workforce Management, recording, quality. + ... you to: * Apply your broad Contact Center architecture experience by helping to support ...work experience. + Six years of experience in enterprise, application , and/or information architecture within a line of business… more
- Central Maine Medical Center (Lewiston, ME)
- …departments and provider services. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, and external ... + Secure and complete inbound scheduling requests + Review clinical orders to support service requests + Initiate outbound calls to complete scheduling requests +… more
- CVS Health (Buffalo Grove, IL)
- …convenient and affordable. **Position Summary** CVS Health is recruiting for a Senior Manager of Contact Center Technologies Support to lead the support ... Health colleagues and multiple off-shore and near-shore contractors. The Senior Manager of Contact Center Technologies Support will engage in incident… more
- CalSTRS (Sacramento, CA)
- …skill level needed to efficiently manage contacts, both orally and in writing. + Support other Contact Center analysts and agents. + Efficiently manage ... Job Posting: Contact Center Analyst State Teachers' Retirement...is available to answer questions regarding the position or application process. **Human Resources Contact :** Recruitment ###… more
- Lilly (Indianapolis, IN)
- …Additional Skills/Preferences: + Experience in pharmaceutical or healthcare industry + Experience in contact center support + Vendor management experience + ... to all the customers we serve. The Associate, CSP Contact Center is responsible for the successful... is responsible for the successful execution of customer support programs for LAC and the CSP Contact… more
- The Hartford (Columbus, OH)
- …a standard engagement and delivery support model. + Create and maintain Contact Center data pipeline architecture, data flows and all associated data ... jobs. Have oversight and influence of Contact Center platforms book of record data. Support EDS...executing cross discipline strategic initiatives + Experience with large-scale application and business process cloud re-imaging + Exposure to… more
- Kyndryl (New York, NY)
- …focusing on IT Support Services, Service Desk modernization, and Contact Center modernization. + Develop and implement complex solutions, including ... Proven experience in IT Support Services, Service Desk modernization, and Contact Center modernization. + Deep technical expertise in ServiceNow, Amazon… more
- Hilton (Columbus, OH)
- …Five \(5\) years of work experience in product management in contact center technology, customer experience or customer support + Experience in roadmap ... digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your...support experience, simplifying and enhancing guest and agent support , while ensuring our call center goals… more
- Hilton (Columbus, OH)
- …+ Seven \(7\) years or more of work experience in product, customer experience, contact center technology, customer support , or related field + Experience ... Ten \(10\) or more years experience in a product\-related, contact center technology or customer experience/customer support roles + Experience working… more
- Mass Markets (Las Cruces, NM)
- …ourselves as a trusted partner in the industry. We are looking for bilingual contact center representatives to support inbound and outbound customer service ... considered for this position, you must complete a full application on our company careers page, including screening questions... support , inside sales, back-office, chat, or administrative support in a contact center … more
- Stanford University (Stanford, CA)
- …exceptional technical support and service delivery for our Cisco Unified Contact Center Enterprise (UCCE) systems. The ideal candidate will possess strong ... operation of UCCE systems. **Documentation:** Create and maintain detailed documentation of Contact Center configurations, support procedures, and incident… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector ... considered for this role, you must complete a full application on our company careers page, including all screening... support , inside sales, back-office, chat, or administrative support in a contact center … more
- HomeSafe Alliance (Columbus, OH)
- **Title:** Contact Center Quality Auditor **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods ... advancements grounded in more than a century of practical application and execution. The HomeSafe team is dedicated to...results and provides feedback and trend data to the contact center leadership team according to prescribed… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... Commonwealth. At this time the prime responsibility of the Contact Center is to be the first...job description is to provide courteous and professional phone support to callers, whether they need help with BRC… more
- Grand Canyon Education (Phoenix, AZ)
- …End Date: June 30, 2025 Manager: Student Contact Center - Student Contact Center Manager Application Instructions Please click on the link below to ... Student Worker - Student Contact Center - Call Center...Summary/Purpose: Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission… more
- Mass Markets (Savannah, GA)
- …in customer service, technical support , inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal ... trusted partner in the industry. We are looking for contact center representatives in the Savannah, GA...center representatives in the Savannah, GA area to support inbound and outbound customer service and sales projects… more
- Mass Markets (Dallas, TX)
- …/ year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development ... commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Hackensack Meridian Health (Neptune, NJ)
- …to transform healthcare and serve as a leader of positive change. The ** Contact Center Team Lead** will provide hands-on support to PAC Contact Center ... procedures, suggesting methods to improve areas of operation, efficiency and service. + Provide Contact Center team members with support and respond to… more
- Peckham, Inc. (Grand Rapids, MI)
- … so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Supervisor POSITION SUMMARY The Contact Center Supervisor ... provides leadership and direction to a team of Contact Center Customer Service Representatives. The responsibilities include coaching, monitoring, training,… more