- Primo Brands (Norton, MA)
- …as it relates to contact centers * Understanding of contact center business and technology principles including but not limited to telephony, ... the Technical Applications Lead include supporting day to day technology needs for the Customer Engagement Center ...including Excel and PowerPoint * Technical experience with any contact center platform ie Cisco, Five9, Genesys,… more
- Charles Schwab (Austin, TX)
- …project manager role is a key member of Schwab's Service portfolio supporting the firm's Contact Center technology solutions. The candidate in this role will ... partners **Preferred Qualifications** + Scaled agile methodology experience strongly preferred + Contact center technology experience (phone/IVR, chat, SMS)… more
- General Dynamics Information Technology (Barbourville, KY)
- …seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals. Employees in this role will serve as the ... customer service and documentation standards within required time frames + Adheres to contact center scheduling, ensures telephone coverage during contact … more
- Austin Energy (Austin, TX)
- Position Information Posting Title Business Intelligence Consultant (Utility Contact Center ) Job Requisition Number AE503959 Position Number 118129 Job Type ... citizens. The Business Intelligence Consultant, will evaluate contact center and business data...requirements and implementing enhancements of workflows and layouts in technology applications + Ability to travel to more than… more
- TD Bank (Greenville, SC)
- …to the Colleague's respective specialty contact center pillar (ie Technology , Digital, Fraud, Small Business Banking, Sales, Consumer Loan Sales & ... **Line of Business :** Personal & Commercial Banking **Job Description:** The Contact Center Representative III ensures every customer feels valued by… more
- Travelers Insurance Company (Hartford, CT)
- …senior Technology and Business leaders and apply your knowledge of Contact Center technologies to influence and innovate solutions that impact the ... * Help to align capabilities within Contact Center to fit the needs of our business...of Technology Architecture in support of the Contact Center Modernization + Works with the… more
- Micron Technology, Inc. (San Jose, CA)
- …motivated and experienced Director of Business Development to join the Storage Business Unit's Data Center SSD team. The person fulfilling this role will ... be responsible for driving business growth, developing strategic partnerships, and managing key customer...technology industry, preferably in the SSD or data center market. + Proven track record of successfully developing… more
- Lilly (Indianapolis, IN)
- …support program processes and technology + Responsible for reviewing various Contact Center metric reports to ensure proper compliance. Provide metric trends ... Lilly matrix and well as third-party partners, specifically key business partners at contact center ... execution of patient support programs, innovation in vendor technology , and best-in-class customer engagements + Operate in a… more
- Mass Markets (Tampa, FL)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in...partner in the industry. We are looking for bilingual contact center representatives to support inbound and… more
- Walmart (Bentonville, AR)
- …for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The ... Systems and/or Order Management Systems 2+ years management experience + Previous contact center experience + Project management experience (certification a… more
- Mass Markets (Savannah, GA)
- …requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a ... highly trained expert on products, technology , and business process you will work...companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (Wichita, KS)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the...the actions of others + Superior knowledge of call center tools and technology used to manage… more
- UCLA Health (Los Angeles, CA)
- …of communications technology and architecture for UCLA Health's Enterprise Contact Center , including the design, planning, assessment, and implementation of ... Description The Principal Contact Center Engineer will provide leadership...drive and track projects * Ability to apply solutions, technology and products to a business opportunity… more
- CVS Health (Buffalo Grove, IL)
- …and affordable. **Position Summary** CVS Health is recruiting for a Senior Manager of Contact Center Technologies Support to lead the support team for Contact ... This leader will report to the Lead Director of Contact Center Technologies and will work closely...Center Technologies Support will also stay current with technology trends and leadership practices for best-in-class IT operations.… more
- Mass Markets (Orange Park, FL)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing ... POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in...in the industry. We are looking for experienced call center contact tracing supervisors to support commercial… more
- Charles Schwab (Indianapolis, IN)
- …related systems. **What you'll do:** Lead the development solutions impacting the overall Contact Center Technology Platform team. Examples would be ... call center . This position will interact with business stakeholders and technology counterparts across many...people leadership skills. + 10+ years' experience working with Contact Center Voice Technology products… more
- Martin's Point Health Care (Portland, ME)
- …in the Delivery System (that are impacted by the work of the Contact Center ) to ensure that their business and patient needs are supported. Job Description ... Work" since 2015. Position Summary The Supervisor of DS Contact Center (CC) Operations is responsible for the...Partners with Manager and Director to proactively react to business decisions by the DS that may impact the… more
- Google (Sunnyvale, CA)
- …with executive leaders. Preferred qualifications: + Experience promoting the Contact Center AI (CCAI), Generative AI and AI technology stack. + Experience ... to solve customer challenges or selling Customer Experience (CX) technology to clients. + Experience engaging with, presenting to,... Center AI (CCAI) and Contact Center as a Service (CCaaS) business by… more
- Stanford University (Stanford, CA)
- IT Infrastructure - (Cisco UCCE) Contact Center Service Delivery Analyst ** Business Affairs: University IT (UIT), Stanford, California, United States** ... Information Technology Services Post Date Oct 31, 2024 Requisition #...technical support and service delivery for our Cisco Unified Contact Center Enterprise (UCCE) systems. The ideal… more
- Cardinal Health (Columbus, OH)
- …existing applications. This role will serve as the Technical Lead for the Contact Center Technologies group, encompassing Genesys and Verint. The primary ... responsibility will be to optimize the integration of these technologies within the Contact Center environment, while also architecting the future IT roadmap,… more