- CVS Health (Scottsdale, AZ)
- …health care more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of ... make an impact by: + Designing and supporting complex contact center solutions and call routing that incorporate technologies within the Five9 Contact… more
- Grand Canyon Education (Phoenix, AZ)
- …concise dialog. + Maintain contact center quality standards; effective call control, verbiage, routing , and customer service to establish meeting or ... Student Worker - Student Contact Center - Call Center Specialist Click Here to Apply Online Job Description Position Summary/Purpose: Grand Canyon… more
- US Foods (Rosemont, IL)
- …Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. ... by the relevant function, in collaboration with VP Enterprise Routing , to become an expert on a given deployment...execution of a given initiative + Engages regularly with center led cross functional resources (eg, IT, Sale Excellence,… more
- Stanford Health Care (Newark, CA)
- …efficiency and productivity. + Maintains accurate records and documentation related to contact center activities, including call logs, customer interactions ... to the development and implementation of contact center strategies and initiatives to optimize call routing , reduce wait times, and improve overall… more
- Insight Global (Cincinnati, OH)
- Job Description An employer in the Cincinnati, OH area is seeking Call Center Representatives to join their team for a 6 month contract to hire position. These ... Inquires may be received via telephone calls delivered through call routing technology or through digital channels...seated the majority of the day taking calls - Call center experience null We are a… more
- Morgan Stanley (Alpharetta, GA)
- …Candidate should have of knowledge of end-to-end connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing , Call Recording, Workforce ... VP - IVR/ Routing Development Contact Center ...contact center architecture, Genesys Framework, Genesys routing strategy Thorough understanding and/or experience with call… more
- TEKsystems (Charlotte, NC)
- …onsite - Charlotte, NC We are seeking a professional engineer with in-depth knowledge of Contact Center systems. This position will be part of the Real Time ... Collaboration Contact Center Engineering team, directly supporting Architecture...such as Avaya + Communications Manager and Avaya PBX ( call routing , AES, CMS, one-X), LAN/WAN, VoIP,… more
- American Airlines (Dallas, TX)
- …**Why you'll love this job** * This team member is a part of the Contact Center Planning, Analysis & Operations team within the Customer Experience and ... the strategic planning and execution of the 24/7, worldwide Call Center operation. Core duties include delivering...scalability. * Optimize planning functions for over 6,000 global contact center travel professionals in relation to… more
- Stanford University (Stanford, CA)
- IT Infrastructure - Contact Center Service Delivery Analyst **Business Affairs: University IT (UIT), Stanford, California, United States** Information Technology ... providing exceptional technical support and service delivery for our Cisco Unified Contact Center Enterprise (UCCE) systems. The ideal candidate will possess… more
- Paycom Online (Oklahoma City, OK)
- …maintains the Contact Center infrastructure of the corporation. Assists with Contact Center & Call Manager corporate deployments and related hardware ... data and voice connectivity. + Participates in Design of Contact Center systems and routing ....+ **Cisco Call Manager, Cisco Unity, Cisco Contact Center (PCCE)** + **Cisco CUBE, … more
- Capgemini (New York, NY)
- Contact Center Developer Choosing Capgemini means...services email chat and other components of a customer call center platform build. + Digital first ... similar third-party bots, and a background in developing customized contact center solutions for clients. + This...applications. **Required Skills** + Candidate should be proficient in call flow design in Contact Studio scripting… more
- Michigan State University (East Lansing, MI)
- …of related and progressively more responsible or expansive work experience in a call / contact center , dispatching, answering service or closely related area; ... abilities to have power and access to software systems vital to managing the call center and routing IPF personnel during emergencies. Work Hours This is a… more
- Allied Universal (Los Angeles, CA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... Baton certification through BSIS. Allied Universal(R) is hiring a Security Operations Center Dispatcher **.** The Security Operations Center Dispatcher has high… more
- Allied Universal (King Of Prussia, PA)
- …and call logging + Incident Report issuance and collection + Operations support; routing of call information to the appropriate units for handling + Ensure ... more for most full-time positions! Allied Universal(R) is hiring a Security Operations Center Dispatcher **.** The Security Operations Center Dispatcher has high… more
- Sanford Health (Fargo, ND)
- …work of health and healing across our broad footprint.** **Facility:** Sanford Medical Center Fargo **Location:** Fargo, ND **Address:** 5225 23rd Ave S, Fargo, ND ... holidays per year (rotating yearly) as well as being on call for 2 weekend shifts in a 3-month rotation. Our Emergency Center is a Level 1 Trauma Center , so… more
- Georgetown Univerisity (Washington, DC)
- …for commonly asked student questions and needs for the JD/LLM program, serving as the Center point of contact for student inquiries and directing as necessary to ... Coordinator will support the full range of activities and operations in the Center on National Security at Georgetown Law, including supporting academic and student… more
- Houston Methodist (Houston, TX)
- …customized concierge assistance to patients serving as the primary point of contact for all inpatient, outpatient, and physician office facilitation for their ... the patient experience. **PEOPLE ESSENTIAL FUNCTIONS** + Serves as main point of contact for all inpatient, outpatient, and physician office facilitation to include … more
- CACI International (Chantilly, VA)
- …Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred + Ability to work rotating shift-work + ... Service Center Front Line Technician (Business) Job Category: Information...frontline support and act as the primary point of contact for large Government organization with diverse customers. Service… more
- University of Washington (Seattle, WA)
- …basis.Hybrid minimum of two or more days in the office each week.Required to be on- call for emergency escalation contact , and to respond in a timely and ... innovation, learning, discovery, and service." The purpose of the Network Operations Center Manager is to oversee the daily operations and effectiveness of the… more
- Coca-Cola Bottling Company High Country (Rapid City, SD)
- …is responsible for applying analytical methods and tools to optimize customer routing , pricing, volume, and customer programs to ensure most efficient operations and ... customer service levels. This position will create, implement and monitor new routing solutions and maintain database information (customer, products, etc.) in all… more