- CVS Health (Scottsdale, AZ)
- …health care more personal, convenient and affordable. **Position Summary:** CVS is recruiting for a Contact Center Call Routing engineer to be part of ... make an impact by: + Designing and supporting complex contact center solutions and call routing that incorporate technologies within the Five9 Contact… more
- Wayfair (Aurora, CO)
- This role is an onsite position based out of our Final Mile Delivery Center based out of Aurora, CO Do you have the business savvy and problem-solving skills ... you are a great fit for the Last Mile Routing Operations team. The Transportation Routing team...who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and… more
- Stanford Health Care (Newark, CA)
- …efficiency and productivity. + Maintains accurate records and documentation related to contact center activities, including call logs, customer interactions ... to the development and implementation of contact center strategies and initiatives to optimize call routing , reduce wait times, and improve overall… more
- The Goodyear Tire & Rubber Company (Akron, OH)
- …Enable interdepartmental opportunities to streamline operations within Consumer, Retail, and supporting Call Center teams + Daily Production Support and Uptime + ... freedom to focus on the things that matter! The Routing and Logistics Systems Analyst drives the continuous improvement...or any other part of the employment process, please contact the Goodyear Candidate Care Line at ###. Click… more
- Squirrel Hill Health Center (Squirrel Hill, PA)
- …and growing Federally Qualified Health Center , is hiring a full time Call Center Representative/Front Office Coordinator in our Squirrel Hill location. ... Call Center Reps/FOC w ill be required...includes scheduling patients, providing information to potential patients, and routing tasks to the correct provider team. They will… more
- Randstad US (Hillsboro, OR)
- call center service representative. + hillsboro , oregon + posted september 5, 2024 **job details** summary + $20 - $21 per hour + temporary + high school + ... that are looking for a rewarding role in customer service! Join our dynamic call center team, helping patients schedule appointments and provide excellent care… more
- Amentum (Seattle, WA)
- …and a drive for success, Amentum is looking for you! We are seeking a Call Center Administrator for our client site in Bothell, WA. The successful candidate ... may be required based on business demand. As a Call Center Administrator, you will be responsible...activities, including: + Acting as the primary point of contact for all site related service requests called in… more
- Trinity Health (Livonia, MI)
- …IVR applications + Familiarity with CVP scripting + Support after hours maintenance on Contact Center + Participate in on- call rotation including after-hours ... Day Shift **Description:** Administration and Day-Two support of Cisco Contact Center Enterprise. Cisco Enterprise Contact... applications to meet specific business needs. Set up call routing rules, IVR (Interactive Voice Response)… more
- Morgan Stanley (Alpharetta, GA)
- …Candidate should have of knowledge of end-to-end connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing , Call Recording, Workforce ... VP - IVR/ Routing Development Contact Center ...contact center architecture, Genesys Framework, Genesys routing strategy Thorough understanding and/or experience with call… more
- JPMorgan Chase (Wilmington, DE)
- …possible together. As an Engineering Director of Software Engineering for Core Omni Contact Center Platform, at JPMorgan Chase within the Consumer and Community ... grow multiple teams of software engineers in solution for our global Omni Channel Contact Center . + Provide design and development principles and work with… more
- Hills Bank (Hills, IA)
- …complaints or situations that need to be escalated by initial employee handling the call . + Perform additional Contact Center duties as required. Other ... surprise you with even more perks! SCOPE: The Customer Contact Center Manager will lead Hills Bank's...and look for trends that may impact staffing needs, call routing best practices, etc. and share… more
- CACI International (Washington, DC)
- …Center Operator for the Department of Homeland Security (DHS) Contact Center . Responsible for responding to and routing public and customer inquiries. ... Contact Center Operator (SCA) Job Category:...customers with the organization's service and product information. + Routing requests including; forms, and formal requirements requested by… more
- Lincoln Financial Group (Columbus, OH)
- … to support the configuration and deployment of system capabilities that enhance call routing and conversational design (for voice and chat channels) to ... role will analyze and deliver on more complex interaction routing and overall system configuration assignments and projects. The...+ 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as CRM tools,… more
- Wells Fargo (Westlake, TX)
- …2+ years of experience in a QA role specifically testing contact center applications. **Desired Qualifications:** + Experience in call center ... you. **About this role:** Wells Fargo is seeking a Contact Center Senior Software Engineer to join...have solid background with IVR (Interactive Voice Response) and call routing quality assurance methodologies, processes, tools,… more
- Healthfirst (AZ)
- …liaison between Call Center Operations and Business Analyst team relative to call flow issues, call routing issues and system issues in general ... reports and/or processes that increase the ability of the contact center to effectively and accurately plan...Previous experience in a Workforce Management role supporting a call center environment. + Excellent organization and… more
- AAA Mid Atlantic (Forks, WA)
- …schedules include at least one weekend shift. The Supervisor l, Roadside Assistance Contact Center , is responsible for leading and coordinating the activities of ... Roadside Assistance (RA) associates in a multi-channel Roadside Assistance Contact Center (RACC) which prioritizes Member safety....supervisory tasks a plus. + 2+ years of high-volume call center experience. + Ability to obtain… more
- Boys Town (Omaha, NE)
- …diploma or equivalent required. + One year of experience in a Healthcare industry call center , medical office or customer service-related field required. + Basic ... Acts as the initial contact person fielding incoming calls to BTNRH, focusing...of automated systems to expedite patient scheduling, insurance verification, call message routing , granting portal access and… more
- Michigan State University (East Lansing, MI)
- …of related and progressively more responsible or expansive work experience in a call / contact center , dispatching, answering service or closely related area; ... abilities to have power and access to software systems vital to managing the call center and routing IPF personnel during emergencies. Work Hours This is a… more
- ServiceNow, Inc. (Addison, TX)
- …strategic thinker to join our team as a ServiceNow Business Process Consultant with Call Center experience. If you have experience with Salesforce Service Cloud ... delivery of transformative ServiceNow implementations utilizing your experience and knowledge with call center transformations. This role is perfect for a… more
- Intermountain Health (Lafayette, CO)
- …lists into appropriate systems for covered business units. + Perform other call center answering and call routing functions as necessary. + Availability ... alternative work locations during emergency events to maintain the continuity of call center operations. **EDUCATION** **Preferred** **:** + High School Diploma… more