- Eclaro (Sunset Valley, TX)
- Support Technician (Call Center ), Tier 1 Job Number: 25-03373 Be part of the Financial Services Industry. ECLARO is looking for a Support Technician (Call Center ... Position Overview: The Support Technician serves as the first point of contact via phone call for employees seeking technical assistance for computing and… more
- Eclaro (Ewing, NJ)
- …WWPS needs. The PV Analytics and Reporting Specialist reports to the Senior Manager , PV Analytics Center of Excellence, within Global Biostatistics & Data ... Overview: The Pharmacovigilance (PV) Analytics and Reporting Specialist, PV Analytics Center of Excellence is responsible for successful execution, and close-out of… more
- Eclaro (Sedalia, CO)
- …years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience Center , Now Mobile, App Engine Studio, ITOM, and LLMs within ServiceNow. Lead and ... oversee the training and development of engineers, coordinating with immediate manager to align efforts. Implement strategies to ensure knowledge retention within… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Stanford Health Care **What you will do** + Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to… more
- Northland Area FCU (Alpena, MI)
- Contact Center Manager The Contact Center Manager position requires an experienced professional to oversee daily operations while ensuring ... strong communication skills and a professional approach to member service. The Contact Center Manager is responsible for training staff on the company's… more
- WSP USA (Aurora, CO)
- The Contact Center Manager is a pivotal leadership role in the Customer Service Center , reporting directly to the Customer Service Director. This ... position oversees daily operations and strategic initiatives for the call center , ensuring the delivery of exceptional customer service and achievement of… more
- Buyerlink (American Fork, UT)
- The Contact Center Operations Manager is the in-house call product expert who is passionate about contact rate optimization. The responsibilities of this ... + Be responsible for managing telephony operations for optimal contact rates: + Revive leads using SQL + Improve...makes you qualified: + 7+ years at a call center + 3-5 years managing a dialer - specifically… more
- University of Miami (Medley, FL)
- …for a Full Time Manager , Contact Center to work in Miami. The Contact Center Manager will manage, lead, and inspire contact center staff, ... this position is responsible for overseeing a team of contact center supervisors and their direct report...year- end performance reviews. + Collaborates with the Training Manager to develop and implement resource guides for staff.… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...contact center operations. This role requires a blend of project...continuous improvement of operations. + Prior Experience in 1:1 contact center operations. + Proven ability to… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 6,7 DEPARTMENT: Contact Center FLSA STATUS: ... or call center environment, familiar with related policy and procedures + Contact Center Representative I - Less than 2 years of similar or related Financial… more
- Aspira Connect (Grapevine, TX)
- Position Purpose The Platform Manager within our Solutions division contact center is responsible for managing and optimizing the platforms used by our ... improvement initiatives. The ideal candidate will have a strong background in contact center technologies, excellent problem-solving skills, and experience in… more
- Bristol Myers Squibb (Tampa, FL)
- …at work and in their personal lives. Read more: careers.bms.com/working-with-us . The Senior Manager , Procurement, Contact Center & Agency Management role is ... and driving Agency Management. This role is expected to have Contact Center expertise and knowledge of other Commercialization categories, as well as… more
- CalSTRS (Sacramento, CA)
- …and timely information to make critical life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact Center ... Job Posting: Contact Center Analyst State Teachers' Retirement System JC-460581 - Contact Center Analyst STAFF SERVICES ANALYST $3,749.00 - $6,093.00 per… more
- Paycom Online (Oklahoma City, OK)
- …maintains the Contact Center infrastructure of the corporation. Assists with Contact Center & Call Manager corporate deployments and related hardware ... 2/3 Protocols** + **LAN/WAN TCP/IP, MPLS, BGP, VPN** + **Cisco Call Manager , Cisco Unity, Cisco Contact Center (PCCE)** + **Cisco CUBE, Call Manager … more
- Walmart (Bentonville, AR)
- …for Walmart eCommerce, you will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of all operational KPIs. The ... Systems and/or Order Management Systems 2+ years management experience + Previous contact center experience + Project management experience (certification a… more
- Charles Schwab (Austin, TX)
- … role is a key member of Schwab's Service portfolio supporting the firm's Contact Center technology solutions. The candidate in this role will drive large, ... **Preferred Qualifications** + Scaled agile methodology experience strongly preferred + Contact center technology experience (phone/IVR, chat, SMS) +… more
- AdventHealth (Hendersonville, NC)
- …serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting ... season **The role you'll contribute:** In partnership with other leaders, the Manager will lead the organization and delivery of centralized service line(s) within… more
- Paychex (St. Petersburg, FL)
- …experts. Responsibilities + Provides the strategic direction and leadership to the contact center organization responsible for achieving best in class service. ... + Bachelor's Degree - Preferred + 3 years of experience in Leading contact center managers, supervisors and individual contributors + 5 years of experience in… more
- Lowe's (Mooresville, NC)
- …with leading customer analytics and data modeling tools to inform and improve Lowe's Contact Center practices * Deploys results with a simple yet compelling ... message and recommendation that drives action on the part of the business leaders * Confirms refreshment of models that are currently in place throughout the year, and explores other predictive model types to develop predictive statistical models for use in… more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the ... levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication… more
