- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …eLearning, Intelligent IVR/ speech recognition. + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. ... Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role… more
- Regions Bank (Hoover, AL)
- …with senior business leaders Program Leader + Hands-on experience with NICE/Nexidia speech analytics tools or similar platforms (required) + Advanced proficiency ... PowerPoint for analysis and executive reporting + Strong background in contact center operations, data analysis, and customer experience metrics (VOC, CSAT, KDS)… more
- Walmart (Bentonville, AR)
- …for automation, self-service, and AI-assisted engagement. + Stay ahead of trends in **cloud contact center , speech analytics , workforce optimization, and ... an experienced Principal Product Manager to lead the strategy and evolution of our Contact Center as a Service (CCaaS) platform. This leader will drive the… more
- Verint Systems, Inc. (Annapolis, MD)
- …products; and/or understanding of Contact Center , cloud technology, call recording, Speech Analytics , Text Analytics , Real Time Speech ... The Presales Solution Consultant is a subject matter expert in Speech Analytics , Quality and Customer Engagement. In this role the Solution Consultant… more
- Wells Fargo (Shoreview, MN)
- …**Key Responsibilities:** **Data Analysis & Reporting** + Collect, clean, and analyze contact center performance data from multiple sources (CRM, telephony ... formats. + Translate complex data into business-friendly insights for non-technical stakeholders. ** Speech Analytics ** + Develop SQL queries and analyze call… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …for intelligent contact routing and data exchange. + Knowledge of speech analytics , NLP, large language models (LLMs)and AI-based decision engines. + ... This role places a strong emphasis on developing and implementing AI-enhanced Contact Center and Digital Communications solutions across the enterprise. The… more
- Public Storage (Plano, TX)
- …Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on ... implementation of advanced contact center technologies, with a strong focus...** Analytics Tools** : NICE Enlighten, CallMiner, Verint Speech Analytics + **Experience with cloud platforms**… more
- Capital One (New York, NY)
- Senior Manager, Data Scientist - US Card (Generative AI Systems) Data is at the center of everything we do. As a startup, we disrupted the credit card industry by ... generative AI-based solutions for dialogue, text summarization, reading comprehension, speech recognition, image/document processing as well as time-series sequencing… more
- Molina Healthcare (Kenosha, WI)
- …technologies that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions ... & Digital Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing,… more
- Elevance Health (Chicago, IL)
- …and Analytics teams to commission, interpret, and apply analyses (eg, text/ speech analytics , driver, and journey analyses) that identify effort reduction ... center /issue-management forum at scale preferred. + Experience partnering with contact center operations and digital self-service teams preferred. + Working… more
- Capital One (New York, NY)
- Principal Associate, Data Scientist - US Card (Generative AI Systems) Data is at the center of everything we do. As a startup, we disrupted the credit card industry ... generative AI-based solutions for dialogue, text summarization, reading comprehension, speech recognition, image/document processing as well as time-series sequencing… more
- Commonwealth of Pennsylvania (PA)
- …Group ST08 Bureau / Division Code 00134570 Bureau / Division Southeastern Veterans' Center / Human Resources Worksite Address 1 Veterans Drive City Spring City, ... Pennsylvania Zip Code 19475 Contact Name Amanda Irving Contact Email ###@pa.gov...and organizations learn, grow, and succeed? The Southeastern Veterans' Center is seeking a Human Resource Analyst 3 (General)… more
- Insight Global (Irving, TX)
- …with sound business judgment. * Familiarity with AI, automation, speech analytics , and data visualization in contact centers. * Certification in Cloud, ... and measurement. * Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with… more
- System One (Washington, DC)
- …eLearning, Intelligent IVR/ speech recognition. * Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. ... Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role… more
- Leidos (Gaithersburg, MD)
- …eLearning, Intelligent IVR/ speech recognition. + Experience in recruiting and training contact center agents to maintain a skilled and effective workforce. ... Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role… more
- Humana (Pierre, SD)
- …+ **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... model + Provide best practice recommendations and optimization opportunities within the contact center experience platform + Collaborate with internal and… more
- Insight Global (Irving, TX)
- …Salesforce Business Analyst will play a critical role in advancing the contact center program by identifying, designing, and supporting Salesforce-driven ... and strategic business partners, ensuring Salesforce capabilities are fully aligned with contact center objectives. We are a company committed to creating… more
- HCA Healthcare (Nashville, TN)
- …you to apply! **Job Summary and Qualifications** The Senior Unified Communication Engineer ( Contact Center ) will assist in the design of applications and ... solutions for the Cisco UCCE contact center environment. This individual is responsible...environment (including CRM, CTI, e-Service, IVR, quality management/call recording, reporting/ analytics , speech analytics , video, and… more
- M. C. Dean (Vienna, VA)
- …into the Director of Talent Acquisition as part of the MC Dean Talent Acquisition service center . We, MC Dean, are working on some of the largest data center ... and future openings. + Serve as a point of contact for candidates throughout the talent acquisition process. +...Qualifications:** + Strong working knowledge in creating reports and analytics either ad hoc or from the data systems… more
- Capgemini (Atlanta, GA)
- …and Agent Assist. . Google Cloud certifications (eg, Professional Cloud Developer, Contact Center AI specialization). **Life at Capgemini** Capgemini supports ... call routing, number portability, and service provisioning. . Experience with analytics tools for conversational performance tracking. . Familiarity with agile… more
