- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... in the planning, submission, review and approval, distribution and lifecycle management of promotional marketing materials. The Manager will oversee the process… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Novo Nordisk Way by turning the Company's business strategy into an actionable workforce strategy. A strategy which captures the entire employee life-cycle. At Novo ... two positions available.The Position As a member of the Total Rewards Center of Excellence (CoE), design and implement the organization's compensation programs and… more
- Christus Health (Corpus Christi, TX)
- …for effective supervision of nursing activities of assigned area(s). Assists management of financial and human resources to ensure services meet established ... facility in the area with a Level II Trauma Center in the Coastal Bend, staffed with physicians and...patient through-put and capacity needs, associate engagement challenges, etc.Adjusts management and personal style to fit the needs of… more
- HomeSafe Alliance (Columbus, OH)
- **Title:** Contact Center Workforce Management , Planner **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... + 3 years of analytical, forecasting, workforce management , or leadership experience in a contact ... management , or leadership experience in a contact center environment. + Highly analytical, detail… more
- Hackensack Meridian Health (Edison, NJ)
- …position will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management (WFM) Staffing & Reporting ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR a current… more
- DriveTime (Fort Worth, TX)
- …activities, projects, and requests for data extrapolation as requested by Contact Center Leadership. + Providing workforce management solutions for the ... eligible for hire at this time._** **BridgeCrest Needs a Workforce Management Specialist** Headquartered in Tempe, Arizona,...working with all areas of the contact center to identify opportunities to apply new workforce… more
- Trustmark (Lake Forest, IL)
- …technology solutions to business needs to drive decisions for a contact /call center including workforce management tools, analytics platforms and tools, ... Drive innovation and promote new technologies and processes to improve existing contact center technology solutions. + Effectively communicate and collaborate… more
- The Walt Disney Company (San Antonio, TX)
- …and optimize the workforce management (WFM) processes within the contact center . This includes managing the WFM software platform, ensuring accurate ... equivalent experience. + 3+ years prior experience in contact center operations, workforce management , or software administration. + Proficiency in using… more
- State of Minnesota (St. Paul, MN)
- …Contact Center Management Portal (Unified CCMP). 2. Experience with workforce management contact center applications, Calabrio or similar ... product. 3. Experience with knowledge management contact center productivity tools, eGain or similar product. 4. Knowledge of the statutes, laws, policies… more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Insight Global (Tampa, FL)
- …applications. Ability to work effectively in a fast-paced environment. Experience working with contact center workforce management systems like genysis, ... and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/ workforce -privacy-policy/ . Skills and… more
- Sprinklr (TX)
- …APIs + In depth hands on experience in any of the contact center channels, Inbound, outbound, workforce management , Digital Channels/Omni Channels + ... Contact center operations + Contact center network, ACD/IVR, dialer, workforce management , software or other solution operations or technical… more
- The Walt Disney Company (San Antonio, TX)
- …complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **Required Qualifications & ... Workforce Theory and Best Practices to include all contact center operations and metrics. You will...of experience leading WFO teams + 8 years of Workforce Management experience, including 5 years in… more
- Google (New York, NY)
- …conducting data analysis using SQL and Python. + Experience with contact center forecasting, workforce management , voice analytics, and performance ... + 5 years of experience in a technical project management or a customer-facing role. + 2 years of...critical user journeys and experience design opportunities. + Oversee contact volume forecasting and accuracy. + Set business requirements… more
- Travelers Insurance Company (Hartford, CT)
- …This position is based out of Hartford, CT. Responsible for developing the Workforce Management operational and organizational strategy to align with the ... experience, staffing, budget and other key indicators. Oversee all day-to-day Workforce Management functions as well as business continuity/catastrophe planning,… more
- Central Maine Medical Center (Lewiston, ME)
- …departments and provider services. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, and external ... prior to service delivery. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, Insurance Companies, Medical… more
- University of Miami (Medley, FL)
- …. The department of UHealthConnect has an exciting opportunity for a full-time Director, Contact Center Quality Management (QM) & Training. The Director, ... Contact Center Quality Management (QM) & Training drives...gaps which promotes a highly motivated, skilled customer focused workforce . + Conducts internal quality audits, provides training for… more
- V2X (Springfield, VA)
- …award. Responsibilities The Contractor shall provide a fully qualified and experienced Workforce Support Center Manager (WSCM) for this contract. The WSCM ... shall serve as the Government's first point of contact for all workforce support services requirements.he WSCM shall serve as the Government's first point of … more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys ... contact center solutions, incorporating AI to enhance... technologies, including telephony integrations, IVR, CRM integrations, and workforce management tools. + Ensure the scalability,… more
- KSA Integration LLC (Stafford County, VA)
- Contact Center Supervisor Fully Remote *...call center . Position Responsibilities: + Understand the Workforce Management process and serve as a ... of Labor "Hire Vets" Platinum Medallion Award. Position Overview:The Contact Center Supervisor is responsible for overseeing...serve as a liaison between the CSRs and the Workforce Management team, handling change requests and… more
