- Hackensack Meridian Health (Edison, NJ)
- …position will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Contact Center Workforce Management (WFM) Staffing & Reporting ... degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR a current… more
- Trustmark (Lake Forest, IL)
- …technology solutions to business needs to drive decisions for a contact /call center including workforce management tools, analytics platforms and tools, ... extensive experience in telephony systems and technology, omnichannel technology, cloud-based contact center solutions, including Dynamics 365 Customer Service,… more
- CVS Health (Providence, RI)
- …drive improvement within our BPO space. Candidates should be experienced in contact center performance management , workforce management , and have a ... role is responsible for managing the relationship of the contact center Business Process Outsourcing (BPOs) supporting...alignment **Required Qualifications** + 5+ years Call/ Contact Center experience + 3+ years performance management … more
- The Walt Disney Company (San Antonio, TX)
- …and optimize the workforce management (WFM) processes within the contact center . This includes managing the WFM software platform, ensuring accurate ... equivalent experience. + 3+ years prior experience in contact center operations, workforce management , or software administration. + Proficiency in using… more
- BECU (WA)
- …regarding BECU Benefits can be found here . **_IMPACT YOU'LL MAKE:_** As the Sr. Manager, Workforce Planning - Contact Center , you will be at the helm of ... ensuring that our Contact Center is always staffed and equipped...and delivering superior service. **_WHAT YOU'LL DO:_** + **Execute Workforce Strategies:** Lead workforce management … more
- The Walt Disney Company (San Antonio, TX)
- …complex, escalated, or urgent issues related to contact center management + Interview and hire workforce personnel, as needed **Required Qualifications & ... Workforce Theory and Best Practices to include all contact center operations and metrics. You will...of experience leading WFO teams + 8 years of Workforce Management experience, including 5 years in… more
- Google (New York, NY)
- …conducting data analysis using SQL and Python. + Experience with contact center forecasting, workforce management , voice analytics, and performance ... + 5 years of experience in a technical project management or a customer-facing role. + 2 years of...critical user journeys and experience design opportunities. + Oversee contact volume forecasting and accuracy. + Set business requirements… more
- Travelers Insurance Company (Hartford, CT)
- …This position is based out of Hartford, CT. Responsible for developing the Workforce Management operational and organizational strategy to align with the ... experience, staffing, budget and other key indicators. Oversee all day-to-day Workforce Management functions as well as business continuity/catastrophe planning,… more
- Central Maine Medical Center (Lewiston, ME)
- …departments and provider services. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, and external ... prior to service delivery. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, Insurance Companies, Medical… more
- University of Miami (Medley, FL)
- …. The department of UHealthConnect has an exciting opportunity for a full-time Director, Contact Center Quality Management (QM) & Training. The Director, ... Contact Center Quality Management (QM) & Training drives...gaps which promotes a highly motivated, skilled customer focused workforce . + Conducts internal quality audits, provides training for… more
- V2X (Springfield, VA)
- …award. Responsibilities The Contractor shall provide a fully qualified and experienced Workforce Support Center Manager (WSCM) for this contract. The WSCM ... shall serve as the Government's first point of contact for all workforce support services requirements.he WSCM shall serve as the Government's first point of … more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys ... contact center solutions, incorporating AI to enhance... technologies, including telephony integrations, IVR, CRM integrations, and workforce management tools. + Ensure the scalability,… more
- KSA Integration LLC (Stafford County, VA)
- Contact Center Supervisor Fully Remote *...call center . Position Responsibilities: + Understand the Workforce Management process and serve as a ... of Labor "Hire Vets" Platinum Medallion Award. Position Overview:The Contact Center Supervisor is responsible for overseeing...serve as a liaison between the CSRs and the Workforce Management team, handling change requests and… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- US Bank (Clayton, MO)
- …years of management experience + Significant experience with workforce management , preferably in a call/ contact center environment + Well-developed ... at-all from Day One. **Job Description** The Head of Contact Center Production Enablement is responsible for...**Primary Responsibilities:** + Oversees quality assurance, quality control and workforce management strategy for our Contact… more
- Trinity Health (Livonia, MI)
- …Full time **Shift:** Day Shift **Description:** Administration and Day-Two support of Cisco Contact Center Enterprise. Cisco Enterprise Contact Center ... Operations Support and Administration. **POSITION PURPOSE** Responsible for Cisco Contact Center administration and operations. Receive and address incidents and… more
- Mass Markets (Tampa, FL)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... / year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development… more
- Commonwealth Care Alliance (Boston, MA)
- …and effective scheduling. + Technological proficiency: Familiar with relevant technologies for contact center management . **Required Language (must have):** ... to reduce attrition and increase engagement, and partner with workforce management to maintain optimal staffing and...You'll Be Doing:** **Essential Duties & Responsibilities:** 1. Manage contact center operations for calls, email, mail,… more
- Vanderbilt University Medical Center (Nashville, TN)
- …(PAS) - Associate Access Specialist role will operate within the Care Connections Contact Center . This role will provide service to patients and providers ... * Perform additional duties and tasks as assigned by management . * Openly shares information with others and communicates...problems, and raising proper concerns to supervisors and appropriate contact center personnel in a timely manner.… more
- MTA (New York, NY)
- Assistant Manager Customer Contact Center Job ID: 4979 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular ... Department: Customer Contact Center - RR Date Posted: Sep...experience (1 to 2 years), or courses in time management organizational development, etc. + Ability to manage complex… more