- Internal Revenue Service (Philadelphia, PA)
- …Completes evaluative review on toll-free telephone calls utilizing the Contact Recording System, and/or reviews closed paper cases using the electronic ... accuracy of service provided to AM customers. Uses quality monitoring techniques: contact recording, CIS, and diagnostic reports to assess quality and to identify… more
- Internal Revenue Service (Covington, KY)
- …this position at the full working level. Coaches the team in the evaluative review process, selection and application of appropriate problem solving methods and ... techniques, provide advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution. Distributes, balances, monitors and reports on workload in accordance with established… more