- DoorDash (New York, NY)
- …impact of 'bad actors' on the DoorDash platform. About the Role As part of the Customer Experience & Integrity (CXI) Design team (Support, Fraud, Trust & ... experience , AI, and behavioral science. You will report into the Senior Design Manager for our Customer Experience and Integrity team in our Design … more
- DoorDash (New York, NY)
- … with delightful, unique, and memorable interactions. About the Role As part of the Customer Experience & Integrity (CXI) Design team (Support, Fraud, Trust ... product strategy and we deeply believe that the best customer experience is the key to our...Manager, Trust and Safety in our Customer Experience and Integrity team in our Product Design… more
- Intuit (San Diego, CA)
- … experience considered. + Proven experience in service experience strategy, customer experience design , or related field with a focus on service ... cross-functional teams to design and optimize the customer journey and end-to-end experience with QuickBooks...Proven ability to design and implement service experience strategies that improve customer retention and… more
- General Motors (Warren, MI)
- …approaches within large organizations and ecosystems + Demonstrated experience using customer journey mapping, service design or change management to drive ... This is an exciting time! Newly created roles within ** Customer Experience & VOC** in the **Marketing...design elements of this role are:** + Integrate customer , marketing, business and channel insights to identify what… more
- Amazon (Austin, TX)
- … in both B2B and B2C settings with a proven ability to document the customer experience to identify gaps and opportunities, then work collaboratively to ideate ... projects in areas such as Private Pricing tooling, the customer experience , process improvement, and launching new...across teams for complex initiatives; work backwards from the customer through discovery, design , and execution. *… more
- Intuit (San Diego, CA)
- … growth + Strong acumen in understanding customer behavior with experience in consumer segmentation and using design thinking and scientific methodologies ... customers, come join the Global Business Solutions Group (GBSG) Customer Experience Growth & Retention team as... mindset and demonstrated strengths in product management or experience design (ideally with SaaS, Self-Help, or… more
- Lowe's (Mooresville, NC)
- …people Required Qualifications: *Bachelor's Degree Marketing or related field and 11-15 Years Marketing, Customer Experience Design , Human Design or ... functionally *8-10 Years Leading direct team members Preferred Qualifications: *5-7 Years Customer Experience Design , Human Design Experience About… more
- Elevance Health (Indianapolis, IN)
- …class digital video and motion design content, used to create immersive, customer curated Experience Center activations that highlight the value of our ... **Innovation Customer Experience Center - Production Consultant**...a visual media production role highly preferred. + Web design experience preferred. + Effective verbal and… more
- DXC Technology (Raleigh, NC)
- …The **Manager, Project Management** is a strategic and operational leader within the Customer Experience Voice of the Customer (VoC) team. This ... alignment with strategic goals and customer -focused outcomes. Partner with the Customer Experience Senior Director to prepare teams for leadership reviews… more
- Philips (Cambridge, MA)
- …experience . + You've acquired 8+ years of experience with voice of the customer , design thinking, customer journey mapping, etc. B2B experience ... The Customer Experience Leader develops strategy to...of execution of improvement initiatives. + Drive the outside-in, customer -centric design of all customer … more
- Amazon (Nashville, TN)
- Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our ... an impact on the future today, consider joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr. Ops Engineer Deployment… more
- Liberty Latin America (PR)
- **What's the role?** As a Customer Experience Director, you will be responsible for leading the Net Promoter Score (NPS) program, customer journey ... limited to the following:** + Responsible for leading the Customer Experience Team, which as a whole...with the Technology & Innovation team. + Lead the design , editing, launch, and management of transactional customer… more
- Patent and Trademark Office (Alexandria, VA)
- … Experience presenting or providing training about customer experience , survey methodology, research results, and human-centered design . Experience ... in the Office of the Commissioner for Patents (5), Office of Patents Stakeholder Experience (OPSE), Customer Experience Division (CX). The Patents business… more
- Northramp LLC (Rockville, MD)
- …support organizational growth and improve the customer journey. Key Responsibilities: + Customer Experience Strategy and Design : + + Develop and ... Customer Experience Consultant + Rockville, MD... Customer Experience Consultant + Rockville, MD + Category: IT...into business processes and services. + Facilitate workshops to design and refine customer personas, journey maps,… more
- Amazon (Santa Clara, CA)
- …features on desktops, tablets, and mobile devices. We thoughtfully design the shopper experience from the moment a customer clicks on the search box to the ... Description The Search Customer Experience team is responsible for...fluid rendering and accessibility. You will also align product, design , science and engineering orgs towards simple mechanisms covering… more
- The Hertz Corporation (Atlanta, GA)
- … experience . **What You'll Do:** + Lead and manage cross-functional teams to design and execute customer experience initiatives that align with company ... **A Day in the Life:** The Director of Customer Experience will be responsible for...and driving a metrics-driven performance culture + Familiarity with design thinking or other customer -centered frameworks. +… more
- American Airlines (Dallas, TX)
- …with multiple departments across the Airport Performance and Readiness and Customer Experience organizations; Policy and Procedures, Safety Assurance and ... Compliance, Corporate Security, Business Partner Support, Performance Assurance, Finance, Customer Experience Innovation and Solutions. + Global oversight… more
- City of Jacksonville (Jacksonville, FL)
- Customer Experience Associate - Youth Print (https://www.governmentjobs.com/careers/jacksonvillefl/jobs/newprint/4727152) Apply Customer Experience ... service in a manner that creates a positive customer experience . As a lead worker, may...in face-to-face, virtual and outreach settings. + Ability to design , deliver, promote, and facilitate programs, activities, and events… more
- Google (Atlanta, GA)
- …qualifications: + 10 years of experience in delivering AI or Customer Experience Transformation programs with demonstrated leadership in driving project ... to connect with customers, employees, and partners. As a Customer Experience (CX) AI Solutions Lead, you...businesses with cutting-edge AI. Partner with cross-functional teams to design and promote holistic solutions that account for the… more
- Honeywell (Fort Washington, PA)
- As a Customer Experience Program Management Manager here at Honeywell, you will have the opportunity to lead and oversee our customer experience program ... -centric mindset will help shape the future of our customer experience initiatives and drive the organization...to meet and exceed those targets, assist in the design and development of documentation for exceptional onboarding, training,… more