- Merck & Co. (Omaha, NE)
- …our Customer Care organization. This role will be responsible for elevating our customer experience by evaluating our customer care model, which has ... our company continues to be at the forefront of research to deliver innovative health solutions and advance the...well-served and engaged customers, the incumbent will champion the customer experience while balancing the realities of… more
- Merck & Co. (Austin, TX)
- …Adverse Events and Product Quality ComplaintsEnsures the delivery of the desired customer experience for all customer /employee engagements.May manage ... and efficient contact center operations and consistent delivery of the desired customer experience .May collaborate with internal stakeholders to develop and… more
- Merck & Co. (Lenexa, KS)
- …Dairy system.Consult with owners, managers and users as required to improve customer experience .Ensure all questions are expediently addressed, resolved, and ... Job DescriptionWe are seeking a highly motivated and customer -focused individual to join our team as a...crucial role in ensuring our customers have a seamless experience with our technology portfolio and are able to… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …indirect, and inferred feedback to shape strategic direction and improve the overall customer experience . This leader will play a crucial role in ensuring ... cutting-edge technologies and platforms. You will collaborate with the Customer Experience (CX) organization to apply these...note, this role does not involve conducting primary market research . Instead, the Voice of Customer Leader… more
- Merck & Co. (Omaha, NE)
- …organizationExternal - Distributors and Channel Partners Required Qualifications 3 years of Customer Care or related experience in an office settingKnowledge of ... at home with solid/reliable internet Preferred Qualifications Bachelor's degree5+ years of Customer Care experience2+ years of SAP experience , particularly in… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …business performance. Leveraging insights to design and drive a differentiated customer experience , they are responsible for developing and implementing ... Access, Commercial Excellence, Medical Affairs, Strategic Partnerships and Engagement, Customer Experience and Marketing Enablement, Employee Experience… more
- Merck & Co. (North Wales, PA)
- …to evolve our Company strategies & resources to provide a first in class customer experience .-The C&DS Promotion Manager role will be responsible for the ... Gwynedd, PA and will report to the Director, US Vaccines Contracting and Customer Experience within the C&DS organization. Responsibilities will include, but not… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …channels. for a specific TA or Brand. This role helps ensure all omnichannel customer experience strategies, related activities, and tactics are aligned with the ... into the Omnichannel Orchestration Therapeutic Area Lead as part of the Customer Experience & Marketing Enablement organization. The Omnichannel Orchestration… more
- Merck & Co. (North Wales, PA)
- …on using both data and digital media strategy to optimize overall customer experience to drive business results.Strong knowledge of marketing fundamentals ... using a digital and omni-channel approach.-Primary Responsibilities:A key member of a Customer Agile Team, responsible for applying the SCRUM framework and AGILE… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …inform strategic approach and key brand decisions Identify new 5D opportunities within the customer experience landscape based on a deep understanding of the ... areas. The STARS team collaborates and partners with groups across NAO, Research & Early Development, Development, innovation hubs across NN, other affiliates, and… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …comprehensive strategy for designing and orchestrating Therapeutic Area (TA) specific customer experience activation and channel strategies across paid, earned, ... and field CRM channels. This role is responsible for ensuring omnichannel customer experience strategies, related activities, and tactics are aligned with… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- … across channels, enhance forecast accuracy through primary forecast impact research , provide foundation for customer segmentation, resulting in optimized, ... tailored Market Access insights, uncover and exploit customer (eg payor) insights to ultimately enhance ...packaged goods, or marketing organization required. 8 years of experience in primary market research or strategic… more
- Novo Nordisk Inc. (Los Angeles, CA)
- …however monitoring experience may be waived if relevant Novo Nordisk experience is demonstrated in GCP-related clinical research Bachelor's degree required* ... The Position Drives the understanding and delivery of quality clinical research (patient safety, rights and wellbeing; data reliability; scientific integrity;… more
- Merck & Co. (North Wales, PA)
- …travel, including some weekends Preferred experiences and skills: Direct customer experience (sales, sales leadership, etc.)Oncology marketing ... collaboration across a matrixed organization, ability to ensure multiple customer -facing roles deliver precision execution against key strategic objectives, problem… more
- Merck & Co. (North Wales, PA)
- …professional development, coaching and performance evaluation of the CDLsEnsuring optimal customer experience plans are developed, with campaign planning and ... providing leadership and managing the Campaign Development Leads (CDLs) aligned with the Customer Agile Teams (CAT) within the Business Unit.- The BUDL will also be… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …to guide customer experiences Proven track record of innovative customer experience tactics/high impact results (based on metrics/ROI) Outstanding planning ... Marketing group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients.… more
- Merck & Co. (North Wales, PA)
- …for this role to translate strategies into workable solutions that provide optimal customer experience , while working to define the appropriate guidance and ... (DSRT, formerly IMRT) Qualifications: Minimum Requirements:Minimum of 5 years of experience in sales operations, marketing operations, digital channel innovation in… more
- Merck & Co. (North Wales, PA)
- …innovation, identifying opportunities to enhance access models and improve the customer /patient experience .-Demonstrate the ability to navigate ambiguous areas, ... fiscal responsibility and alignment with company objectives.-Ensure optimal end-to-end customer engagement with patient access programs by overseeing operational… more
- Merck & Co. (North Wales, PA)
- …of key capabilities that will allow us to deliver a personalized customer experience and drive performance.The Associate Director, Commercial Model Innovation ... Qualifications: Minimum Requirements:Bachelor's degree (BA/BS degree)Minimum 5 years of experience in project/program management, strategic planning, transformation, operations, change… more
- Eisai, Inc (Nutley, NJ)
- … at both a technical and non-technical to Executive level.Excellent Business/ customer -facing experience .Strong knowledge of legal, technical and assurance ... is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines,… more
