- Merck & Co. (North Wales, PA)
- …ability to foresee and predict market trends - specifically across the digital customer experience Support cross-indication/cross-brand customer facing ... recruiting for a Director, HCP Pan Tumor Strategy (Digital Customer Experience ) - US Oncology. This position...to support an Omnichannel approach to the customer experience across the Oncology portfolio Strong… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …plan for customer journey mapping that enables a holistic end to end customer experience Service Design: Support the development of experience ... Blueprint Lead will play a critical role in understanding and enhancing the customer experience by developing detailed experience blueprints and journey… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …This role oversees the design, integration, and management of MarTech solutions to support customer experience (CX) campaigns, ensuring seamless integration ... as CRM systems, marketing automation platforms, and data analytics tools, to support customer experience objectives. Lead the integration of new data sets,… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …and in person touchpoint optimization plans, outlining specific initiatives to improve the customer experience at key touchpoints. Support A/B testing and ... insights to support the development of tactical plans Partner with Experience Operations and Integrated Customer Engagement to drive omnichannel capability… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Experience Intelligence and Strategic Support & Execution. Outside of Customer Experience & Marketing Enablement, the Strategist may interface with ... Managers). Additionally, this role will interface with all other teams across Customer Experience & Marketing Enablement, including Omnichannel Engagement, … more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …indirect, and inferred feedback to shape strategic direction and improve the overall customer experience . This leader will play a crucial role in ensuring ... cutting-edge technologies and platforms. You will collaborate with the Customer Experience (CX) organization to apply these...customer program lead will build a team to support the needs of the function. Essential Functions Strategic… more
- Aequor (Golden Valley, MN)
- …are being met. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the ... CS needs and updates for Ops Demonstrate empathy and support during customer turndowns o (sample matrix...within assigned accounts Minimum Requirement Minimum of 3-5 years' experience in customer service and/or account management… more
- Merck & Co. (TX)
- …the technical solutions support team, and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products. ... Dairy system.Consult with owners, managers and users as required to improve customer experience .Ensure all questions are expediently addressed, resolved, and… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- … of the customer across the portfolio ensuring a positive customer experience . Collaborate with marketing, sales, and other cross-functional teams to ... portfolio strategy is pulled through into the therapy area level work around the customer experience , specifically under the lens of customer and field… more
- Everglades Equipment Group (Loxahatchee, FL)
- … where applicable and collect profiling information in order to enhance the customer experience . Responsibilities: Runs a routine parts delivery route to ... parts and service sales, perform follow-up activities on complete goods, address customer concerns, promote aftermarket sales, furnish technical support… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …design pull you in? Are you ready to experiment with us? The Position The Customer Experience Lead will play a crucial role in ensuring the success of ... Marketing group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients.… more
- Legend Biotech USA, Inc. (Raritan, NJ)
- …certifications such as CCNA and A+ are preferred1-3 years IT onsite support experience in pharmaceutical or life science industries is preferred.Good ... This position involves a blend of technical prowess and customer service skills to support , manage, and...work independently and solve problems based on guidelines and experience .Strong quality and customer service mindset.Ability and… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- … experience in one or more of the following preferred: Patient Support Solutions, Logistics & Distribution Pharmaceutical industry experience helpful, but not ... supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and… more
- Merck & Co. (North Wales, PA)
- …software (eg, Microsoft Excel)Minimum of 1-3 years administrative experience or equivalentNOTICE FOR INTERNAL APPLICANTSIn accordance with Managers' ... Company determines require routine collaboration with external stakeholders, such as customer -facing commercial, or research-based roles, will be expected to comply… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …HCP experience agile squad, identify opportunities for improvement within the customer experience campaigns and engagement. With guidance of subject matter ... integrates across consumer/patient channels to create a unified brand experience with support of omnichannel team and... centric campaigns to improve the overall value and customer experience . Utilize data analytics to gain… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Marketing group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients. ... our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset...archiving, metadata tagging, content management systems, etc. in Adobe Experience Manager (AEM) DAM. The DAM Librarian plays a… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …Opportunity Identification: Identify new diagnostic and precision health opportunities within the customer experience landscape based on a deep understanding of ... teams to ensure a holistic approach to diagnostics in support of the customer journey Portfolio Management:...with therapeutic area Lead, global commercial teams like CETA, customer experience strategy leads marketing, and analytics… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …role will drive commercial excellence by deepening the understanding of the customer experience and associated touchpoints, providing strategic guidance to ... CV/renal, emerging and rare disease therapeutic areas. Relationships Reports to the Customer Experience and Human Centered Design Lead. Collaborates closely with… more
- Merck & Co. (Minneapolis, MN)
- … (payer) account and is responsible for the overall (payer) customer experience .Establishes relationships and maintains a pervasive communication network ... Customer Team Leader(s), and understand the (payer) customer 's business strategy and support it at the local HCP level)Proactively meet with (payer)… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …the Program Development and Training function for the TA. SD will engage in direct customer facing activity as needed in support of TA priorities and business ... internal/external SOPs/rules and regulations regarding Novo Nordisk, Inc. (NNI) products, customer interaction, and relationships Support a culture of patient… more
