- Capgemini (San Francisco, CA)
- …**_Customer Experience (CX) Transformation team_** _, which focuses on Customer Service transformation or Marketing, with a strong analytical skill ... set. This role requires experience in_ **_Marketing, Sales, Customer ...strategy:** Experience creating and/or leading pillars of Customer Experience / Marketing transformation … more
- JPMorgan Chase (Columbus, OH)
- …Alignment & Representation:** Report directly to the Head of Customer Service Strategy, Customer Experience , and Performance Excellence, with dotted ... Champion the adoption of emerging technologies to boost productivity, elevate customer experience , and strengthen operational resiliency. + **Mitigate Risk… more
- The County of Los Angeles (Los Angeles, CA)
- …and procedures. + Focus on efficiency, equity, standardization, automation, and customer service ; drives continuous enhancements to increase adoption, ... working with stakeholders to align and meet on business requirements ensuring positive customer experiences through service excellence and quality service . +… more
- The Coca-Cola Company (Atlanta, GA)
- …measures - adoption, speed, and measurable business impact. **INNOVATION** + Applies ** service design and journey mapping** to connect customer experiences ... and organizational change frameworks** . + Financial acumen with experience managing complex, multimillion-dollar transformation portfolios. The Coca-Cola… more
- Lilly (Indianapolis, IN)
- …technology landscape to meet evolving regulatory requirements and business needs. + ** Service Management Transformation utilizing the Global Capability Center in ... India:** Lead a fundamental transformation of our service delivery model. Assess,... Transformation :** Proven track record leading complex, multi-year transformation initiatives in global organizations. Experience implementing… more
- The County of Los Angeles (Los Angeles, CA)
- …of technical support. Focuses on efficiency, equity, standardization, automation, and customer service ; drives continuous enhancements to increase adoption, ... stooping, or squatting. Considerable ambulation may be involved. DESIRABLE QUALIFICATIONS: + Experience supporting Software as a Service (SaaS) hosted systems,… more
- Marriott (Bethesda, MD)
- …management, effective communication and support skills, and creative issue resolution. Prior experience with the Digital and Tech Transformation program is ... reservations, sales, revenue management and/or room operations disciplines. + Prior experience with the Digital and Technology Transformation , strongly… more
- General Motors (Warren, MI)
- …business stakeholders. Provide coaching as needed **Key Elements and Focus Areas:** + ** Service Innovation** - demonstrated experience in service environment ... **Job Description** Job Description **Our Transformation Managers serves as a key leaders in...experience as a people leader + Strong client service skills, ability to listen and action the voice… more
- Ford Motor Company (Allen Park, MI)
- …initiatives to continuously improve service excellence, operational efficiency, and customer experience , in close collaboration with regional teams and other ... 10-15+ years of progressive leadership experience in global operations, service engineering, strategic planning, or business transformation within a complex,… more
- SHI (Jackson, MS)
- …details are addressed, necessary corrections are made, and quality is maintained. + Customer Service : Can proactively seek out customer feedback, empathize ... customer workshops to align ITAM strategy with business transformation goals. + Develop and build, as directed, new...+ Collaborate with internal teams to evolve SHI's ITAM service offerings and delivery models. + Support sales teams… more
- Kohler Co. (Kohler, WI)
- …IT operations, KPI management, vendor governance, and project delivery. + Experience managing large global teams and multi-million-dollar transformation budgets. ... **Vice President - IT, Enterprise Applications & ERP Transformation ** _Work Mode: Onsite_ **Location: ** Onsite, four...performance metrics such as Mean Time to Resolve (MTTR), service uptime, and SLA adherence. + Drive continuous improvement… more
- Zurich NA (New York, NY)
- …America and Asia Pacific. Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more ... Global Transformation Manager 127032 **Let's grow together!** Zurich Cover-More...doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global… more
- Marriott (Bethesda, MD)
- …consumer facing strategy projects * Prior experience working with Loyalty, Customer Research, and/or Customer Experience programs * Hospitality/Lodging ... from Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience , Finance, and… more
- ServiceNow, Inc. (Santa Clara, CA)
- …ServiceNow's go-to-market strategy. This role partners with executives in Sales, Marketing, Customer Success, and Product to deliver transformation programs that ... purpose to make the world work better for everyone. The Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and… more
- Marriott (Bethesda, MD)
- …* Prior experience working with Digital, IT, Data, Loyalty and/or Customer Experience programs * Hospitality/Lodging industry experience a plus ... from Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience , Finance, and… more
- FirstBank PR (San Juan, PR)
- …- Product Management - Digital Transformation - Digital Strategy - Customer Experience Strategy - Corporate Transformation EQUAL EMPLOYMENT OPPORTUNITY ... we deliver on our promise of excellence in personalized customer service . Our more than 3,100 employees...channel roadmap to drive profitable growth and enhance FirstBank's customer experience . The role balances strategic foresight… more
- US Bank (Tempe, AZ)
- …strategic, and transformational priorities. As such, you must bring a passion for customer service , advocate for change on behalf of customers, and operate ... at-all from Day One. **Job Description** **Credit Risk Administration - Credit Transformation Specialist** We are seeking a Credit Transformation Specialist… more
- New York State Civil Service (Albany, NY)
- …equity considerations.* Experience in Service design, user experience (UX), customer experience (CX),and/or human-centered design methodologies.* ... NY HELP No Agency State, Department of Title Special Assistant/Digital Transformation Architect Vacancy ID #204788 Occupational Category Other Professional Careers… more
- GE HealthCare (Chicago, IL)
- …+ Strategic thinker with a hands-on, analytical approach and a strong focus on customer experience . + Fluent in English; regional language fluency (eg, Mandarin) ... transformation across GE HealthCare's commercial, operational, R&D/technology, and service domains. This role leads strategic initiatives to improve agility,… more
- Sysco (Houston, TX)
- …Technology Team and E-Commerce Team - reporting to the Vice President Local Sales Transformation & Customer Experience - responsible for improving local ... Summary:** Sysco is a multi-billion dollar E-commerce, B2B food service business and the global leader in selling, marketing,...day._ Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The… more