- Wilmington Savings Fund Society (Wilmington, DE)
- …PA up to 4 days a week. Job Responsibilities:Gather enterprise and divisional Customer insights , analyze data in-depth, leverage text analytics, mine information ... translate into actionable activities and recommendations to remediate friction.Publish Customer insights in clear, consumable packages.Leverage qualitative and… more
- CVS Health (Wellesley, MA)
- …allow business partners to communicate the customer story 3. Manage ad hoc customer Insights data pulls and support projects; this includes, but is not ... vendor and stakeholder management **Required Qualifications** + 7+ years' experience analyzing customer insights or related + 5+ years' experience creating… more
- Ford Motor Company (Detroit, MI)
- Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and ... the new era of electrification. **In this position ** + Serve as customer and stakeholder advocate across FordPro Solutions including digital and physical products,… more
- Encore (Schiller Park, IL)
- …design, implementation, and maintenance of VOC program tools ( Medallia ), analyzing customer feedback to derive insights , and ensuring Encore leaders and ... Master's degree preferred. * 7+ years of experience in customer experience, customer insights , or...CX programs and projects. * Experience working with CX platforms such as Medallia or Qualtrics.… more
- Intuit (San Diego, CA)
- …with known methodologies and industry tools (ie Gainsight, Qualtrics, Medallia , etc) in CX such as customer sentiment, Voice of the Customer (VOC), ... manage: Customer Experience ( CX ) and Voice Of Customer (VOC) Insights and survey and data infrastructure, reporting and analysis supporting the… more
