- S&P Global (Houston, TX)
- …the Customer Experience team is at the forefront of that transformation. As a Customer Journey Designer , you will have the opportunity to shape and ... and Impact:** + Design and present comprehensive journey maps, partnering with the Customer Intelligence...techniques to visualize front-end and back-end processes underlying each customer journey + Conduct regular workshops with… more
- DISH Network (Littleton, CO)
- …push notifications), with a primary focus on delivering a seamless and impactful digital customer journey . By enhancing the overall customer experience, this ... IT) to define and implement enhancements to the digital customer journey + Partner with business stakeholders...+ Work closely with UX/UI teams to ensure the design and functionality of digital experiences meet customer… more
- Travelers Insurance Company (Hartford, CT)
- …are looking for a passionate and results-focused leader to join the Enterprise Customer Experience Journey Analytics team. This role is an exciting opportunity ... to build and transform world class customer experiences across Travelers and drive measurable results by...our customers, employees, and business partners. As a Director, Journey Analytics, you will lead complex analyses to quantify… more
- IHG (Atlanta, GA)
- …design system. + Develop interaction flows and solutions that consider the complete customer journey across mobile, web, and other digital platforms. + Drive ... customer needs, we're constantly improving the hotel digital journey . Join us in working with research, product, and... acquisition, and improve retention. We're looking for a designer passionate about user-centered design , with a… more
- Intuit (Atlanta, GA)
- …Voice of the Customer , Partner, Expert and Employee - across the end-to-end customer journey + Synthesizes customer needs, delighters and pain points, ... a very strong pulse on the metrics driving the business + Customer champion with a design mindset and demonstrated strengths in product management or experience … more
- Insight Global (New York, NY)
- …& Google Suite Experience designing technical and/or business web applications Experience with Customer Journey experience specific to Shopping A portfolio of UX ... Job Description We are looking for a UX Designer for our large telecom client specific to...for our large telecom client specific to Retail Shopping Customer Journeys. Investigating user experience design requirements… more
- Qualtrics (Provo, UT)
- …+ Data-Driven: You leverage analytics to identify optimization opportunities throughout the customer journey . + Creative Problem Solver: You adapt and innovate ... to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than...of varied market needs. + Develop your skills in customer journey mapping and lifecycle optimization. **Things… more
- BD (Becton, Dickinson and Company) (Covington, GA)
- …and customer satisfaction + Monitors and reports on analytics across the customer journey to ensure business health + Collaborates with marketing team ... takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of...sales operation with full visibility and management of end-to-end customer journey and KPI + Has effectively… more
- Northramp LLC (Rockville, MD)
- …growth and improve the customer journey . Key Responsibilities: + Customer Experience Strategy and Design : + + Develop and implement CX strategies ... principles into business processes and services. + Facilitate workshops to design and refine customer personas, journey maps, and engagement strategies. + … more
- Amazon (Arlington, VA)
- …the best point opportunities. Key job responsibilities - Analyze customer problems, design customer journey flows and delightful solutions that deliver ... well as Legal and Sales. We're looking for a customer -obsessed designer to map out a vision...alignment and sign-off on design deliverables. - Design customer journey flows and… more
- Amazon (Seattle, WA)
- … thinker who envisions and crafts holistic solutions for your users that span the entire customer journey . - You see patterns and connect dots as part of your ... a human-centered approach. We are seeking a Senior UX Designer to conceive of, plan, lead, and execute new...other senior leaders to create and deliver visionary and customer -focused solutions. - You design experiences that… more
- Amazon (Seattle, WA)
- …interface, and interaction flow of services and experiences. * Develop personas, customer journey maps, conceptual diagrams, wireframes, and prototypes. * ... Industry Products (AWS IP) is seeking a Senior UX Designer to join our design and research...and engineering to instill UX best practices throughout a customer 's journey . * Chart a course for… more
- Amazon (Redmond, WA)
- …admitted into the US as a refugee or granted asylum. Key job responsibilities - Design customer journey flows and low, medium and high-fidelity user ... Customer Devices Experiences team, and will define and design exceptional user experiences that delight our customers across...problems and get things done. As a Sr. UX Designer , you will own defining the user journey… more
- Tucson Electric Power (Tucson, AZ)
- …VOC, analytics, direct customer research, HCD sessions, JD Power analysis, and customer journey mapping + Develops and presents the business case for new ... the information into strategies and services that elicit valuable customer behaviors. **Position-Related Responsibilities** Human-Centered Design Process… more
- The Hertz Corporation (Estero, FL)
- …Operations, and Customer Care teams to ensure a seamless and consistent customer journey . + Identify and analyze customer feedback, pain points, ... You'll Do:** + Lead and manage cross-functional teams to design and execute customer experience initiatives that...teams on customer experience principles. + Utilize customer journey mapping to understand touchpoints and… more
- Publicis Groupe (New York, NY)
- …at experience modeling techniques and/or service design ; mapping the customer experience across their end-to-end journey and identifying critical moments ... an Experience-focused management consultant, with demonstrated experience in DBT strategy; customer journey transformation; new proposition, product, service and… more
- Intuit (San Diego, CA)
- Overview As the Group Manager, you will collaborate with cross-functional teams to design and optimize the customer journey and end-to-end experience with ... customer retention and drive revenue growth. + Strong understanding of customer journey mapping, service blueprints, market research techniques and… more
- Amazon (Seattle, WA)
- …that effectively identifies the customer issue and preserves it across the customer journey for a seamless transition between automated and human support, ... (GenAI) and Machine Learning for improved intents and routing signals, and preserving customer contact journey data. You will work cross functionally with… more
- Amazon (Seattle, WA)
- …that effectively identifies the customer issue and preserves it across the customer journey for a seamless transition between automated and human support, ... (GenAI) and Machine Learning for improved intents and routing signals, and preserving customer contact journey data. You will work cross functionally with… more
- Quantexa (New York, NY)
- …responsible for designing and managing the customer experience through the full customer journey from trial execution, through on-boarding, to customer ... doing + Engage with Quantexa's ExCo to align on design and remit of the SaaS Customer ...of the function going forward + Ensure that the customer journey from prospect through customer… more