- William C Brown Inc (Bowie, MD)
- …applications. The EOC is primarily responsible for monitoring and responding to incidents, escalations , customer service , coordination of all customer ... Service Desk Agent EOE Statement We...team. + Excellent written and communication skills required; excellent customer service aptitude. + Ability to multi-task:… more
- Circuit Board Medics (Greenville, SC)
- …stellar reputation in the remanufacturing industry by delivering high-quality work and exceptional customer service . We specialize in the repairs and upgrades of ... + Office Environment + Moderate to High Call Volume + Diverse Customer Needs + Team Collaboration, escalations are rare + Emphasis on Empathy + ~ 100 Employees,… more
- EMCOR Group (Tempe, AZ)
- **Description** **Job Title:** Sr. Procurement Agent **Location:** Tempe, Arizona **Reports to:** Director of Procurement **COMPANY OVERVIEW** University Mechanical ... services, including planning, consulting, operations, and maintenance. UMEC is a full- service mechanical contractor serving mainly the Arizona market. UMEC provides… more
- Dal-Tile Corporation (Dallas, TX)
- …Inside Sales Agent is an entry-level contributor who works to provide customer account management service . This role will coordinate call lists, systematic ... updates, order inquiry and status, product information, customer returns, and transportation management as well as provide selling agility. **Primary Duties:** +… more
- American Express (Ames, TX)
- …uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in ... **JOB SUMMARY:** Reporting to the Director of Investigations, the Special Agent Cyber Fraud Investigations is responsible for supporting global investigations into… more
- Insight Global (Austin, TX)
- …timeliness. Expected daily call volume is between 25-35. All individuals must have excellent customer service skills and have prior experience working in a call ... pads. You will also be following all steps in Service Now Knowledge Base Articles to troubleshoot issues reported...and submit detailed call logs in ServiceNow documenting the customer interaction and is expected to be accurate, thorough,… more
- Anywhere Real Estate (Kansas City, MO)
- …transaction + Function as a liaison between the customer and real estate agent to ensure excellent service + Appropriately handle high volume of calls, ... for our ** Customer Experience Concierge** role, a customer service position providing guidance and support...on program benefits and program reward eligibility + Manage escalations with professionalism and poise + Identify real estate… more
- GE HealthCare (NC)
- …Engineering and field support specialists to improve product quality and resolve formal customer escalations . + Maintain, grow, and train others with regards to ... Summary** The Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing...+ Travel to, support, and advise installations, FMIs, and customer escalations (CSOs) at customer … more
- GE HealthCare (FL)
- …and field support specialists to drive product quality, serviceability, and resolve formal customer escalations . + Coach and train FE's to ensure that technical ... Summary** The Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by providing... customer sites and support installations, FMIs and customer escalations (CSOs). + Maintain and enhance… more
- Raymond James Financial, Inc. (Memphis, TN)
- …recognize sales opportunities during service interactions to enhance overall customer service . Typically works without supervision and may provide technical ... in our Memphis, TN Corporate Office. **Responsibilities** : + Provide advanced product/ service information and respond to complex customer questions about the… more
- Charles Schwab (Austin, TX)
- …+ Learning Agility + Strategic & Analytical Thinking + Technical Expertise + Customer service skills **Required Experience** + Bachelor's degree in technology or ... as a central point of contact for ad hoc Service Desk Escalations from Management, customers, and...5 - 7 years of experience working in a service desk or customer service … more
- GE HealthCare (San Ramon, CA)
- …initiatives and strategies to improve purchased services control, material productivity, customer satisfaction, and multi-vendor service delivery. Pivots between ... and processes to improve purchased services control, material productivity, customer satisfaction, and multi-vendor service delivery, Promote teamwork,… more
- GE HealthCare (San Ramon, CA)
- …and strategies to improve purchased services control, material productivity, customer satisfaction, and service delivery. Pivots between headquarters, ... and processes to improve purchased services control, material productivity, customer satisfaction, and multi-vendor service delivery, Promote teamwork,… more
- University of Rochester (Woods, MN)
- …Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) ... processing of incoming incidents and requests to ensure the highest level of customer service . Assists in allocation and assignment of resources as needed.… more
- Guidehouse (Silver Hill, MD)
- …applications. + The position will be responsible for monitoring and responding to incidents, escalations , and customer service request. + The position will ... (Remedy, ServiceNow, etc). + Excellent written and communication skills required, excellent customer service aptitude. + Ability to present to executive… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …role is responsible for supporting a coaching-rich environment focused on ensuring Customer Service Representatives, Escalations Specialists, Sales Support ... met. . Identifies opportunities for training and coaching staff ( Customer Service Representatives (CSR), Escalations ...processes and techniques. . Desire to be a change agent and ability to be agile and work in… more
- University of Rochester (Rochester, NY)
- …other IOS devices, handheld devices and other peripheral devices required + Exceptional customer service skills required + Strong communication skills required + ... projects and implementations as needed. + Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly… more
- Everon (Atlanta, GA)
- …programming research and record management. Ensure all corporate goals in relation to customer service standards are met. Provide direction and address ... Support group. + Resolve and report out on high-level customer escalations . SUPERVISORY RESPONSIBILITIES + Carries out...Frequent use of judgment and independent action. + Excellent customer service and interpersonal skills. + Must… more
- Citizens (Medford, MA)
- …quality results, drive efficiency. They promote creativity, drive innovation, and own customer experience and process improvement with the support of the Citizens ... 10-12 colleagues who are tasked with delivering an exceptional customer experience by actively listening to customer ...in a fast-paced environment with confidence and professional maturity. Service leaders will be expected to take ownership of… more
- Teleperformance USA (CT)
- …staff to improve quality and efficiency of Escalations team. + Handle inbound escalations + Provide excellent customer service to all subscribers and ... Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company?...performance metrics are being met or exceeded, ie, quality, service level, and schedule adherence metrics + 80% of… more