- Percepta (Dearborn, MI)
- …the Team Leader is responsible for timely response and resolution of customer escalations . During a Typical Day, You'll*Responsible for the operational ... or Ford management priority requests. *Deliver timely resolution on customer escalations . *Ensure that all follow-ups are...Team Leadership or supervisory experience*3 - 5 years of customer service experience, preferably in a contact… more
- Arthrex (Naples, FL)
- …as well as AdvaMed guidelines, meeting the standards of excellent customer service . Act in empowered capacity for traveler escalations and travel policy ... parties as required. Ensures staff adhere to Arthrex standards in delivering customer service including telephone/email etiquette and follows prescribed … more
- Capgemini Government Solutions (Austin, TX)
- …Maintain gold images. Offer solutions for Splunk technical questions, issues, and escalations . This will include working with Splunk Support as needed. Provide best ... status, and planning for future usage. Responsible for Splunk agent (ie, Universal Forwarder) deployment and server infrastructure analysis, optimization,… more
- U-Haul (Phoenix, AZ)
- …you thrive in a collaborative team environment. Minimum Qualifications: + Minimum 6+ months customer service experience + Dual monitors are required + Hard wired ... for a prior rental or resolving an outdated alert. Agent 's craft acceptable solutions to address our customer...products and services to offer tailored solutions. + Anticipate customer needs and offer proactive service . +… more
- Acosta Group (San Diego, CA)
- ** Customer Support Agent - A/V Installation**...** + **1-2 years of call center or relevant customer service experience** + **2+ years of ... international leader in technology innovation!** ** **The** **Full-Time Audiovisual Customer Support Agent **will provide sales and technical...+ **Act as an advocate for customers within the service process to insure a exceptional customer … more
- William C Brown Inc (Bowie, MD)
- …applications. The EOC is primarily responsible for monitoring and responding to incidents, escalations , customer service , coordination of all customer ... Service Desk Agent EOE Statement We...team. + Excellent written and communication skills required; excellent customer service aptitude. + Ability to multi-task:… more
- Safety-Kleen (Norwell, MA)
- … Agent ** to join their safety conscious team! The CSA provides customer service including order procurement, suggestive selling, waste profiling, call ... resolution, including payment processing, document retrieval, account updates, order taking, escalations , etc. + Develop, maintain, and manage customer … more
- Vail Resorts (NH)
- …recovery communications. + Retaining significant amounts of information to provide the best customer service with the most accurate and helpful information. + An ... sense of urgency, recognizes the importance of adhering to contact center protocols and customer service standards. + Ability to work well with the contact… more
- Percepta (Dearborn, MI)
- …Additionally, the Team Leader is responsible for timely response and resolution of customer escalations . **During a Typical Day, You'll** * Responsible for the ... Ford management priority requests. * Deliver timely resolution on customer escalations . * Ensure that all follow-ups...or supervisory experience * 3 - 5 years of customer service experience, preferably in a contact… more
- Transdev (Englewood, CO)
- …at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ Customer Service Representative (Where's My Ride Agent ) Transdev is proud to ... Become a Customer Service Representative with Transdev! About...to a new transportation provider if necessary. + Defuse customer escalations by offering assurance of help… more
- Vivint (Lehi, UT)
- … Customer , and be responsible for defining the strategy and prioritization of customer feedback and escalations . The ideal candidate should be able to develop ... We are seeking a strategy leader to join Vivint's Customer Experience team, of which whose mission is to...Experience. This Project Manager will work on reducing business service costs by $50-$70M over the next three years… more
- DealerOn, Inc. (Rockville, MD)
- …communicate requirements across teams and stakeholders as needed. + Ability to address customer escalations and/ or platform-wide incidents that may occur after ... and coach, effective operational leader, zealous Voice of the Customer , and a data/process driven change agent .... customer feedback. + A high degree of customer service skills, technical aptitude, capability to… more
- BlueTriton Brands (Norton, MA)
- …work experience + Minimum 1 year of experience primarily handling customer escalations in a customer service /call center environment + Ability to ... and commercial clients with a goal of providing world-class customer service , diagnosing customer needs...of residence suitable for the installation of a Home Agent workstation. + Work environment must be free from… more
- Adecco US, Inc. (Columbus, OH)
- …. Two to four years of relevant experience in a fast-paced customer facing, retail-based service /contact center environment required; eCommerce experience ... with discount retail chain in Columbus, Oh. We are looking for a Customer Care- Email Support associate. This contract assignment will be for 4-6-week short… more
- Intuit (Reno, NV)
- …Identifies and escalates conflicting priorities. + Quickly, accurately and effectively resolves customer escalations . + Owns the performance and outcomes of this ... Overview Come join the Small Business Group as a Service and Support Manager 2 in Payroll Tax Operations....Payroll Tax Operations leadership team to improve both the customer and agent experience. May participate in… more
- GE HealthCare (IL)
- …market share, and profitability. **Job Description** **Responsibilities** Customers : + Lead customer service delivery with the team of engineers. Efficient ... : + Think strategically and prioritize jobs/ programs to improve the overall customer service delivery - Strategic thinking capability + Communicate with the… more
- Fifth Third Bank, NA (Grand Rapids, MI)
- …points. + Monitors Call Center activity in Spanish and English to ensure that customer service and production standards are met and maintained. Work with other ... + Oversee and assist in resolving escalated operational and customer service issues in Spanish and English....experience input/output and make recommendations to management to improve agent or customer experience. + Manage team… more
- Hartford HealthCare (Bridgeport, CT)
- …place at the right time. Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every ... in business administration or related field of study or 5 years customer service /contact center supervisory experience required. Bachelor's degree preferred.… more
- HUB International (Chicago, IL)
- …accounts + Training Account Managers on Coverages, Carrier rating, account growth, retention, customer service and team policies and procedures + Scheduling and ... issues and point of contact for any client complaint escalations + Supervision of Account Managers through management of...decisions regarding the resolution of all moderate and complex customer service problems for the assigned Account… more
- O'Neal Industries, Inc. (Monroe, NJ)
- … needs, on-board new business and exceed customer expectations. + Address customer and team members inquiries, concerns, and escalations in a timely and ... as needed to ensure compliance with the quality management system, customer requirements and industry standards. + Reviews and analyzes quality, production,… more
