- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service … more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Specialist - Tier 2 ** to join our team ... 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem...customer tickets in a ticketing system. + Outstanding customer service skills and practices. + Experience… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Senior** ** Tier 2 Service Desk Analyst** to join our team in ... 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem...customer tickets in a ticketing system. + Outstanding customer service skills and practices. + Experience… more
- Bosch (Londonderry, NH)
- …Description** **Job Duties & Responsibilities:** The Customer Service Specialist provides Tier 2 Customer Service to consumer and business ... concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for product/part selection,… more
- CoreSite (Chicago, IL)
- …and fiber installation, transmission methods and media, electrical theory, and customer service . A Tier 2 technician will gain working knowledge of ... that internal customer demands are met. A Tier 2 technician requires the following skills:...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- DCCA (Fort Meade, MD)
- …or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required ... mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provide support for… more
- Jabra (Lowell, MA)
- …point of contact for customers/stakeholders while that ticket remains in Tier 2 + Ensure that the customer escalation process is followed consistently within ... point of contact for customers/stakeholders while that ticket remains in Tier 2 + Ensure that the customer escalation process is followed consistently within… more
- SKC Communication Products LLC (WI)
- Tier I Service Technician + Provide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email. + ... to ensure customer satisfaction. + Provide excellent customer service and build customer ...College degree preferred Experience Tier 1 - 0- 2 years Tier 2 -… more
- CACI International (San Antonio, TX)
- …Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a ... Tier 2 Cerner Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong… more
- Leidos (Washington, DC)
- …system) in a timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Support ( Tier 2 ) Lead, you will be responsible, to ... You will work closely with other members of the Customer Support Service team as well as...users in the future. + Continuously provide feedback on Tier 1/ Tier 2 knowledge… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident ... to the next level and join us as a Tier 2 SOC Analyst. You will play... facing environments + Ability to maintain a positive customer service mentality **Desired:** + Previous SOC… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst Shift 1 ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident Response Analyst** to ... to the next level and join us as a Tier 2 SOC Analyst. You will play... facing environments + Ability to maintain a positive customer service mentality **Desired:** + Previous SOC… more
- ManTech (Stennis Space Center, MS)
- …based in the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and ... for advancement. ManTech is seeking a motivated, career and customer -oriented individual to provide unparalleled support to our ...**Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic… more
- William C Brown Inc (Springfield, VA)
- …support our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service ... Systems Administrator ( Tier 2 Desktop Support) EOE Statement...will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.… more
- Leidos (Rockville, MD)
- …and deskside technical support at our customer site as a **Deskside Technician ( Tier 2 ).** **Routine Duties Will Include:** + This person will be a primary ... point of contact and responsible for providing customer operational desk-side break fix support tasks and activities...systems in the environment. + Provide technical guidance to Tier 2 and Tier 3… more
- Amentum (Washington, DC)
- Amentum is seeking ** Tier 2 ** **IT Support Technicians** to join our team and support our **Washington, DC** customer . We are looking for team members who ... are pipelining candidates for future roles._ You enjoy providing Tier 2 support while multitasking in a...with core IT principles and technologies + Provide excellent customer service , while serving as a technical… more
- AIG (Jeffersonville, IN)
- Apple Tier 2 Operations Support Specialist Status: Full-Time Location Jeffersonville, In Who we are American International Group, Inc. (AIG) is a leading global ... and external customers. As a contributor at AIG, the Tier 2 Ops Specialist are who our...complaints, and implement IVR technology that will improve the customer experience. + Expand customer service… more
- CACI International (Washington, DC)
- Network Operations - Tier 2 NETOPS- Clearance Sponsorship Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our...make a difference. **More about this role:** As a Tier 2 Network Administrator supporting Network Operations,… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo Bay Cuba, NM (http://maps.google.com/maps?q=Guantanamo+Bay+Cuba+NM) Job Type Full-time Description Location:Guantanamo Bay Cuba ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk Technician who...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in customers… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Lead Service Desk Support Specialist - Tier 1** to join our team ... requesting customer assistance + Meet or exceed customer Service Level Agreements (SLA) + Maintaining...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more