- University of Miami (Boca Raton, FL)
- …procedures and with all federal, state, and mandated rules; ensures high quality customer service and provides a safe environment when rendering care. Assures ... an exciting opportunity for a Full Time Registered Nurse 2 to work at UHealth Boca Raton. The Registered...MiamiThe University of Miami is considered among the top tier institutions of higher education in the US for… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service … more
- Sinclair Broadcast Group (Hunt Valley, MD)
- …a strong technical background and a passion for delivering exceptional customer service . As a Tier 2 Digital Technical Support Specialist specializing ... customer centric individual to work as a Tier 2 Digital Technical Support Specialist for...troubleshoot complex technical issues reported by customers via email, Service Now or Jira platforms. + Provide timely and… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Manager - Tier 2 ** to join our team ... include but are not limited to:** + Manage the Tier 2 Service Desk Team...company policies, procedures, and guidelines. + Meet or exceed customer Service Level Agreements (SLA). + Oversees… more
- Tri-City Electric (Davenport, IA)
- …IA Tri-City Electric Co. is currently seeking an experienced and customer -focused IT Service Desk Tier 2 Technician to join our dynamic team. As ... IT Service Desk Tier 2 ...a Tier 2 Technician, you will play a...a Tier 2 Technician, you will play a critical role in...of experience in IT support, with a focus on Tier 2 or advanced technical assistance. +… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Service Desk Specialist - Tier 2 ** to join our team ... 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem...customer tickets in a ticketing system. + Outstanding customer service skills and practices. + Experience… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Lead** ** Service Desk Specialist - Tier 2 ** to join our team ... are not limited to:** + Oversee the performance of Tier 2 service desk operations....draft technical knowledge base articles. + Meet or exceed customer Service Level Agreements (SLA). **Basic Qualifications:**… more
- CoreSite (Los Angeles, CA)
- …and fiber installation, transmission methods and media, electrical theory, and customer service . A Tier 2 technician will gain working knowledge of ... that internal customer demands are met. A Tier 2 technician requires the following skills:...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- General Dynamics Information Technology (Rosslyn, VA)
- …for managing daily operations of the RPC Help Desk, guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the ... presents reports to the RPC leadership team, identifying IT customer service issues, and suggesting improvements to...experience in an IT helpdesk or customer service role is required, with at least 2… more
- DCCA (Fort Meade, MD)
- …or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required ... + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and...customers and the Safer Federal Workforce Task Force. Some customer facilities require all employees to provide proof of… more
- SKC Communication Products LLC (OK)
- Tier I Service Technician + Provide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email. + ... to ensure customer satisfaction. + Provide excellent customer service and build customer ...College degree preferred Experience Tier 1 - 0- 2 years Tier 2 -… more
- CACI International (VA)
- …as it is the focal point for communication between technical solver groups. The Tier 2 NOC is central to the operational service model and is the focal point ... for end-to-end service delivery across the service operation lifecycle. The Tier 2...day a year. Responsibilities include: * Maintains and improve customer satisfaction by providing troubleshooting with ability to identify… more
- CACI International (San Antonio, TX)
- …Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis Support with a ... Tier 2 Cerner Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong… more
- DXC Technology (Dover, DE)
- …solutions to our customers' unique business needs. **Essential Job Functions:** + The Tier 2 Information Security Analyst is responsible for the first line ... Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence...the Tier I Information Security Analysts. + Tier 2 analysts provide a further in-depth… more
- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. Duties ... IT topics networking, collaboration technologies and cybersecurity. * Disseminate customer communications internally and publish to Analysts as needed....Experience * 2 + Years experience as a Tier 2 Service desk engineer… more
- General Dynamics Information Technology (St. Louis, MO)
- … DESKSIDE SUPPORT **)** WILL MAKE AN IMPACT **Job Description:** The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End ... Description:** Transform technology into opportunity as a Systems Administrator ( Tier 2 Deskside Support) with GDIT. A...Deskside Support) joining our team to Support our intelligence customer in St. Louis, MO. HOW A SYSTEMS ADMINISTRATOR… more
- Red River (Arlington, VA)
- **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is a critical role responsible for overseeing the help desk support operations and the Change Advisory ... on user interactions. **Essential Duties and Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding to,… more
- Valvoline Global (Lexington, KY)
- …for the Driven** Valvoline has a rewarding opportunity as a Supply Chain Coordinator ( Tier II Customer Service ). We whole-heartedly adopt a 'never idle' ... support to develop and advance within our global company. Tier II Customer Service is...Need** + High school diploma or equivalent + Minimum 2 years of experience in supply chain areas such… more
- ManTech (Chandler, AZ)
- …national security and securing the homeland. We are looking for an **Infrastructure and Platform Tier 2 Technical Team Lead** . This individual will oversee all ... for advancement. ManTech is seeking a motivated, career and customer -oriented individual to provide unparalleled support to our ...Tier 2 operations for network infrastructure, platform,… more
- ManTech (Stennis Space Center, MS)
- …based in the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and ... for advancement. ManTech is seeking a motivated, career and customer -oriented individual to provide unparalleled support to our ...**Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic… more
