- Hartford Steam Boiler Inspection and Insurance Company (Hartford, CT)
- Customer and CX Research Lead **Company** HSB **Location** Hartford , United States **Who we are looking for:** This role is a critical player in driving ... alternative distribution partners) through the execution of market and customer research ; determining the customer ...customers, agents, employees, and/or end insureds + Coaching of non- CX users in basic customer testing methodologies… more
- Wolters Kluwer (Chicago, IL)
- …while also working for our business. **About the Role** The Lead CX /UX Designer is responsible for enhancing our customer -facing products and solutions ... ** Lead CX /UX Designer** **- Hybrid** **R0045328**...with the Product Manager and other team members + Lead research projects from start to finish,… more
- Delta Air Lines, Inc. (Atlanta, GA)
- How you'll help us Keep Climbing (overview & key responsibilities) The Customer Experience ( CX ) Insights & Prioritization organization is seeking highly ... customer experiences. This team prioritizes Delta's enterprise customer experience initiatives, in service of our CX...responsibilities will vary by function, some examples include: * Research , analyze, and interpret customer data *… more
- Amazon (Herndon, VA)
- …The AWS Central UX Research team is looking for a Senior User Researcher to lead the effort to build a research program to define how to evaluate, measure ... and report on the customer perspective to help define and establish the future...This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the… more
- Intuit (San Diego, CA)
- …considered; MBA strongly preferred How you will lead + Leads team that manages Customer Experience ( CX ) and Voice Of Customer (VOC) iInsights, survey and ... customer empathy. This role reports to the GBSG CX Center of Excellence Group Manager. This role can...a people manager who can recruit, motivate, coach and lead a team of CX experts +… more
- Intuit (Atlanta, GA)
- …the customer related to your initiative with other insights teams such as Customer Research , Competitive Intelligence, Analytics, CX Voice of Customer ... driving business growth. As a Senior Researcher on our Customer Research team, you will be embedded...our strategic initiative cross-functional teams, responsible for elevating the customer voice and ensuring strategic decisions lead … more
- S&P Global (Houston, TX)
- …seeking candidates that will be involved in working directly with our Commercial and CX teams. Interns will be given the opportunity to shadow and assist team ... skills while learning about various Commodity Insights (CI) data, research and analytical products. Interns will be heavily involved...of a global team in Commodity Insights Commercial and CX (Client Experience). + You will be introduced to… more
- Amazon (Arlington, VA)
- … the iterative delivery of design artifacts. You will go deep in research and service design: understanding customer jobs-to-be-done, desired outcomes, and pain ... well as Legal and Sales. We're looking for a customer -obsessed designer to map out a vision and strategy...and delightful solutions that deliver results. - Own and lead cross-functional design brainstorm and review meetings with Product,… more
- Travelers Insurance Company (Hartford, CT)
- …Imagine loving what you do and where you do it. **Job Category** Customer Experience **Compensation Overview** The annual base salary range provided for this ... ideation, and execution of the Experience Management portfolio. This position may lead teams that drive experience initiatives. **What Will You Do?** + Establish… more
- Walmart (San Bruno, CA)
- …highly engaging Advertising Experiences across the shopper journey. This role will lead various efforts in improving the Shopping experience with relevant, engaging ... needs of the world's largest brands by helping shoppers research , discover and buy from leading brands across Walmart...your product + You obsess about the details, are customer -centric in spirit and execution + You thrive in… more
- RTX Corporation (Mckinney, TX)
- …offerings through creation and testing of user flows, persona development, customer journey mapping, wireframes. Creates clickable prototypes; sets strategy for ... usability testing and research practices, pioneering new methodologies and protocols for data...user needs into highly engaging experiences. You'll get to lead design thinking workshops, build design prototypes, manage outsourced… more
- Tucson Electric Power (Tucson, AZ)
- …usage of multiples sources of customer insights, including VOC, analytics, direct customer research , HCD sessions, JD Power analysis, and customer ... **Principal, Customer Centric Research ** Company **Tucson Electric...to understand current challenges and goals, and align with ( Customer experience) CX strategy and objectives +… more
- Citigroup (New York, NY)
- …issuers in the US, serving millions of customers every day. As part of the US Personal CX organization, the Market Research Lead - Analyst C13 will be part ... the dots across CX initiatives and recommend research that will ensure an elevated customer ...further inform the insights they create. **Responsibilities:** + Conceptualize, lead and manage key consumer insights projects across multiple… more
- Amazon (Seattle, WA)
- …deep expertise in UX design across UX disciplines (frameworks, interaction models, prototypes, research , operations, language). - You lead with deep empathy for ... Description We're Amazon's Customer Engagement Technology Team and our mission is...contact centers, with customers the field, in the UX research lab, and iterating on UX prototypes. Our work… more
- MetLife (New York, NY)
- …marketing organization that nurtures, develops, and attracts top talent. The Role: The Customer Experience ( CX ) Manager will be the key person responsible for ... research , analysis and synthesis methods to understand the customer , develop insights that guide solution development and envision...current and future needs of the customers, aligned to customer journeys, business goals and larger CX … more
- Intuit (San Diego, CA)
- …growth and awesome customer experiences for TurboTax! Intuit is seeking an experienced CX leader to lead the Customer Success Assisted Services Growth ... identify customers needs and uses a cross-functional approach to lead experiments that will test customer behavior... attributes + Advocates for customers and creates exceptional customer experiences + Consistently applies market research … more
- Concentrix (Denver, CO)
- Job Title: Senior Lead Android Developer Job Description We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create ... at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful… more
- Concentrix (Lenexa, KS)
- Job Title: Automation Engineer Lead Analyst Job Description We create game-changing solutions across the enterprise, that help brands grow across the world and into ... at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful… more
- Merck (North Wales, PA)
- …are currently recruiting for an Associate Director, HealthEQ Digital Channel Lead . HealthEQ is our Company's unbranded/above-brand personal promotion portal that ... Equity, Quality and Disease Education. The HealthEQ Digital Channel Lead serves as the Product Owner for the platform...user experiences to support US Market Business Units across customer segments or therapeutic areas inclusive of Internal … more
- BLN24 (Tysons Corner, VA)
- The Customer Experience ( CX ) Management Consultant will perform research , conduct assessments, and present briefings for improving the customer ... client's website and Content Management System (CMS). In addition, the CX Management Consultant will support vendor/product assessments, analyze opportunities for… more