- HP Inc. (Vancouver, WA)
- …of solutions that goes directly to responding to those needs. The Director of Customer Journey Mapping and Curation will report to HP's Chief Customer ... best possible outcome for customers. In this role, the Director of Customer Journey Mapping and Curation will not only consult and support experience… more
- BGB Group (New York, NY)
- Director , CX Strategy at BGB Group (View all...POVs on emerging CX trends, technologies, and best practices. Customer Journey Mapping : Design and ... jobs) (http://www.bgbgroup.com/careers.html) New York, NY BGB Group Director , CX Strategy Our Agency BGB Group is a...US and Global markets. + Deep understanding of the customer journey , analytics, and the strategic use… more
- Elevance Health (Atlanta, GA)
- …preferred. * Critical thinking, creative problem-solving, knowledge, and experience with customer segmentation, persona development, journey mapping , and ... **Experience Integration Director - Human-Centered Design** **Location:** This position will...recommendations are informed opinions based on evidence * Building customer profiles, mapping customer journeys,… more
- Liberty Latin America (PR)
- …and optimize digital capabilities across all aspects of operations + Deep knowledge of customer journey mapping and journey analytics + Knowledge ... and optimize digital capabilities across all aspects of operations + Deep knowledge of customer journey mapping and journey analytics + Knowledge of … more
- Walmart (Bentonville, AR)
- …problems; Dependencies and impacts on product processes/ways of working; Journey mapping ; Process optimization; Communication and influencing techniques. ... Position Summary What you'll do ** Director , Design Research (Enterprise Associate Listening)** Location: Bentonville,...brilliant product managers, designers, and engineers. We're on a journey to strengthen our culture of continuous listening and… more
- Acuity Brands (Conyers, GA)
- …and colleagues + Apply structured thinking to your problems in the form of journey mapping , value stream mapping , domain-driven design, root cause analysis, ... solutions, and location-aware applications. **Job Summary** In the role of Director of Technology, supporting Acuity Brand's Data Excellence domain, you will… more
- Boehringer Ingelheim (Ridgefield, CT)
- …teams to understand patient segments for the relevant disease/TA(s), patient journey mapping (focus on Patient Support/Patient Excellence offerings), ... three to five or more (3-5+) years in patient engagement, marketing, customer experience, patient journey , patient services and/or patient solutions. Experience… more
- GEHA (Lee's Summit, MO)
- …with Voice of the Customer technology + Certifications in design thinking or journey mapping Work-at-home requirements + Must have the ability to provide a ... care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization. Member Experience and… more
- Fastly (San Francisco, CA)
- …implement strategies to maximize conversion rates, leveraging A/B testing, personalization, user journey mapping , and other optimization techniques + SEO and ... close early due to the volume of applicants._ The Director of Digital & Web Strategy will lead the...meet business objectives + Experience with A/B testing, user journey mapping , and other user experience optimization… more
- Horizontal Digital (St. Louis Park, MN)
- …professional, skilled in human centered design; able to demonstrate expertise in Customer Research, Audience and User Journey definiton, Service Design, ... key belief: You're only as good as your worst customer experience. This mantra is what drives our digital...enough about us. Let's talk about you. As Associate Director , User Experience (UX) Design, you will help lead… more
- Medtronic (Minneapolis, MN)
- …including hardware, software, and firmware teams. By empowering the team in implementation, journey mapping , user experience research, and UI design, the ... experience (UX) and human factors engineering (HFE). Across these functions, the director champions system thinking and customer -centric design for the entire… more
- Capital One (New York, NY)
- …human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping , service blueprinting segmentation and user ... United States of America, New York, New York Senior Director , Design, Bank Modernization The Design team at Capital...bank of the future by designing experiences for critical customer and associate needs, using a human-centric lens to… more
- JPMorgan Chase (Seattle, WA)
- …decisions while candidly challenging the status quo to drive the right customer journey outcomes **Preferred qualifications, capabilities, and skills** + ... Ignite your passion for product innovation by leading customer -centric development, inspiring solutions, and shaping the future...to distribution. CCB has embarked on an "API First" journey , and our team plays a critical role in… more
- Walmart (Bentonville, AR)
- …problems; Dependencies and impacts on product processes/ways of working; Journey mapping ; Process optimization; Communication and influencing techniques. ... that can be used to drive design (for example, user stories, user journey maps). Critically evaluates previous user research from multiple sources and perspectives.… more
- J&J Family of Companies (Columbus, OH)
- Associate Director , Thought Leader Liaison, Neurology Rare Disease - West Coast - 2406204275W **Description** Johnson & Johnson is recruiting for an Associate ... Director , Thought Leader Liaison, Neurology Rare Disease to support...with national and regional KOLs + Support commercial KOL influence- mapping initiatives by developing profiles and engagement/communication plans for… more
- Sodexo (Chicago, IL)
- …CSAT benchmarking and analysis + Market research & trends, consumer behavior analysis, customer journey mapping , qualitative & quantitative + Identify new ... **Unit Description** **Sodexo Airport Lounges** is searching for a ** Director of Guest Experience - Airport Lounges** to build our Sodexo story. This is a remote… more
- Publicis Groupe (Atlanta, GA)
- …brand experience is a plus. + Able to lead strategic initiatives such as customer journey mapping , identifying messaging platforms & segmentation strategies. ... Exchange. **Job Description** We are looking for a Strategy Director with strong experience in CRM, Creative Strategy and...of creative best practices across functional teams. + Map customer journey to multi-channel touchpoints and identify… more
- Danaher Corporation (Chicago, IL)
- …expertise, strategic thinking, and marketing acumen to align marketing actions across the customer journey to drive revenue growth. This position is part of ... tools that address the world's biggest health challenges. The Senior Director , Global Marketing for Leica Biosystems is responsible for leading company-wide… more
- CVS Health (New York, NY)
- … experience improvement problems. Expertise in conducting deep process and customer journey analysis and identifying actionable insights Demonstrated experience ... As a key member the APIR team, the Lead Director will be expected to: + Serve as a...Establish qualitative and quantitative connections between the Medicare member journey and the underlying business processes and drive improvements… more
- Intuit (Mountain View, CA)
- … customer retention and drive revenue growth. + Strong understanding of customer journey mapping , service blueprints, market research techniques and ... join Intuit's Global Business Solutions Group (GBSG) as the Director of Expert Services Growth on the Customer... Director of Expert Services Growth on the Customer Success team. This role is responsible for creating… more