- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- RKON (Chicago, IL)
- …Manager plays a critical role in overseeing the operations of the End User Engineering (EUE) or service desk team, ensuring efficient resolution of ... to: + Provide strong leadership and direction to the End User Engineering team, including recruitment, training,...career development. + Oversee the day-to-day operations of the service desk , including ticket queue management, escalation… more
- Insight Global (Atlanta, GA)
- …escalate issues as necessary and maintain frequent interaction with all types of end - user customers. The Service Desk Specialist is also responsible for ... Job Description A financial institution in the Atlanta area is seeking a Service Desk Specialist to join their team. The Service Desk team answers/closes… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …desktop technicians and system administrators to provide complete support to the end user from the Service Desk ticketing system + Performs technical ... as required. Convert Portal tickets to Remedy when RNEC/Army Enterprise Service Desk escalation is required. REQUIRED DEGREE/EDUCATION/CERTIFICATION: High school… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in...ANALYST WILL MAKE AN IMPACT:** + Initiate and resolves service request/problem incidents + Consult with the user… more
- CACI International (Davis Monthan AFB, AZ)
- …with physical & virtual clients, hardware, software, computer peripherals, and other end user devices using service desk center tools. + Support in the ... Service Desk Administrator Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular… more
- American Bankers Association (Washington, DC)
- …projects and tasks necessary to support current or proposed ABA corporate end - user computing platforms. The Service Desk Engineer researches, designs, ... + Build rapport and elicit problem details from service desk customers. + Manage end - user expectations to reinforce SLAs. + Prioritize incidents and … more
- CIBC (Chicago, IL)
- …Support** : Ensure high levels of customer satisfaction through efficient and reliable end - user services. Oversee the service desk and support teams to ... the efficient use of the budget for end - user technology, including hardware, software, and service ...end - user technology, including hardware, software, and service contracts. + **Performance Monitoring and Reporting:** Develop KPIs… more
- CAE USA INC (Orlando, FL)
- …is on-site**. ESSENTIAL DUTIES AND RESPONSIBILITIES + Document and properly assign end user issues using a service desk ticketing system. + Troubleshoot ... candidate will assist their fellow employees by overseeing a service desk ticketing system to appropriately resolve...to communicate with other partners and vendors to resolve end user issues. + Be prepared to… more
- Brink's (Coppell, TX)
- …all 4 regions, overseeing the day-to-day operations of Field Service Support, IT Service Desk , End User Computing, IT Collaboration and Unified ... regions along with execution. . Lead global teams providing IT service desk and technical end user support. . Monitor for continuous service and… more
- TEKsystems (Allen, TX)
- …Windows, Microsoft, M365, End User Support Top Skills Details Service Desk ,Help Desk ,Windows 10,Windows 11,Windows,Microsoft,M365, End User ... users in other locations. * Collaborate with the Regional End User Support Manager and the Regional... End Users in IT related areas. Skills Service Desk , Help Desk , Windows… more
- CGI Technologies and Solutions, Inc. (Alexandria, VA)
- **Defense Acquisition Service Desk Specialist** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, ... on user satisfaction -Routinely contribute to the Service Desk Knowledge Base -Provide accurate and...team projects that enhance the quality or efficiency of Service Desk support; assist with user… more
- BlackRock (New York, NY)
- …lead a global technology team responsible for supporting and delivering the digital end user experience ( Service Desk , Deskside Level 1 & 2 teams) across ... and execute a digital workplace strategy across the global Service Desk and Deskside support teams, that...resources, including budgeting, forecasting, and cost optimization for the End User operational teams. + Collaborate with… more
- Insight Global (Birmingham, AL)
- …. Skills and Requirements High School Diploma Minimum of one year in Service Desk or end - user support role with ... Insight Global s largest banking clients is seeking 15 Service Desk position that are responsible for...experience supporting/troubleshooting hardware, desktop applications, and/or other end user support needs Knowledge of Desktop… more
- RKON (Chicago, IL)
- … we deliver to our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to elevate ... Analyst (Tier 1), End User Engineering About us: RKON...the fields of security, networking, and virtualization. Our Help Desk is viewed as a training program for these… more
- Eliassen Group (Ashburn, GA)
- ** End User - Field Support ( Desk Side Engineer ‐ Senior)** **Ashburn** **Type:** Contract-to-Hire **Category:** Support **Industry:** Government **Reference ... Recommended Jobs **Description:** We are seeking a highly skilled Desk Side Engineer with a minimum of 4 years...support. The ideal candidate will specialize in troubleshooting complex end - user issues with hardware and software in… more
- CyrusOne (Dallas, TX)
- …includes infrastructure for new builds along with existing data center sites. + ** End User Computing and Service Desk :** Be responsible for end - ... user computing and the service desk , ensuring that all employees have the tools and...with other departments, including customer success, physical security, global service desk to ensure IT infrastructure aligns… more
- Guidehouse (San Antonio, TX)
- …of degree + 5+ years of Tier 2/Back- end professional experience working on a Service Desk + Ability to obtain a National Security Clearance or a US Federal ... **Job Family** **:** User Support **Travel Required** **:** Up to 10%...using available information resources + Comply with Corporate IT Service Management and Service Desk … more
- Leidos (Ashburn, VA)
- …related work experience in lieu of degree + 5 years of experience with End User Support operations (Helpdesk, Service Desk , End User Support). ... Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the CBP TPVS program in Ashburn,...is an exciting opportunity to use your experience helping end users attain their mission. This is a hybrid… more
- General Dynamics Information Technology (Arlington, VA)
- …of hardware and software. + Perform in-person customer service and phone support service to 4,000 end - user community. + Perform trouble ticket action to ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...all tickets worked include the problem, the solution, the end user , initiation and completion time, and… more