- LiveRamp (Seattle, WA)
- …requirements.** Technical Escalation Manager will act as the single point of contact to lead high profile customer and partner escalations for the LiveRamp ... Global Customer Support team . The Technical Escalation Manager is missioned...action and change while critical SLAs are met. + Lead improvements by monitoring and developing dashboards to proactively… more
- Amazon (Tempe, AZ)
- …a fast-paced, innovative environment, this is your chance to make history by joining Amazon's Escalation Team . In this role you will be part of the Registration ... and Compliance Shared Services VCIM team , responsible for resolving Executive and Legal escalations, supporting...education to them with the goal of achieving first contact resolution, as well as a remarkable, reproducible customer… more
- Help at Home (Chicago, IL)
- …focused on serving people and the communities we are part of._ **Job Summary:** The Contact Center Team Lead will be responsible for overseeing the daily ... to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of...processes, provide support to agents as well as an escalation point for contact center agents including… more
- State of Colorado (Denver, CO)
- FAMLI Production Support Lead Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4771335) Apply FAMLI Production Support Lead Salary ... residents. Primary Physical Work Address 633 17th St, Denver, CO 80293, USA Department Contact Information 633 17th St, Denver, CO 80293, USA How To Apply Please… more
- Amazon (Tempe, AZ)
- …deviation from Standard Work to the Senior Manager(s) and General Manager(s). The OB Sortable lead is an advisor to the operations team based on their holistic ... status with Operations Managers and Area Managers and any escalation of any Customer Experience Risks, SLA failure risks...the Senior Manager(s) and General Manager(s). The OB Sortable lead is an advisor to the operations team… more
- Anywhere Real Estate (Tampa, FL)
- …role will serve as the first point of escalation for questions and issues. The Lead will manage the workflow of the team and ensure there is coverage in all ... **Summary** : The Regional Lead provides critical administrative, operational and customer service...as an RSS in a particular office. The RSS team will work together, spending time each week across… more
- Lumen (Columbus, OH)
- …disconnects and billing activities. **The Main Responsibilities** * Provide top level escalation support for Leadership. * Support management team members when ... future. **The Role** Acts as a single point of contact for a group of assigned customer accounts which...Look For in a Candidate** * Provide top level escalation support for Leadership. * Support management team… more
- IQVIA (Atlanta, GA)
- …close-out; financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager, ... and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + Lead direct… more
- IQVIA (Myrtle Beach, SC)
- …close-out; financial management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), ... team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + With guidance, provide… more
- Bosch (Fort Lauderdale, FL)
- …Salary commensurate with market rates, Shift Differential Payment **Job Description** The Team Lead will act as a contact point for all aspects of operations ... service level metrics and will be the point of contact for all Specialists on duty during their shift. The Team Lead will be the point of escalation for… more
- Lowe's (Mooresville, NC)
- …closure; follows up and provides status updates to management. + Ensures the team follows procedures for incident escalation . + Identifies opportunities to ... of new processes and procedures as identified by the IRT (Incident Response Team ) and the ISG Leadership to ensure the continuous improvement of communication,… more
- GAF (Parsippany, NJ)
- …And under this roof, we protect what matters most. **Job Summary** The Lead Delivery Manager will be responsible for coordinating delivery of technology solutions ... result in realizing the business outcome targeted by the Lead and their Business Partners. The Lead ...most suitable for the type of program.- Ensures that team members understand their roles and responsibilities.Participates in solution… more
- Wells Fargo (Charlotte, NC)
- …and significant business solutions that are large scale and cross organizational + Lead team meetings or steering committee to facilitate decision making and ... seeking a Senior Lead Business Execution Consultant to drive strategies for Contact Center Workforce Management Tools as Product Owner. This role is part of the… more
- Zebra Technologies (Kenosha, WI)
- …we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and ... those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to...area. Trains employees on work process. Acts as an escalation point for novel problems. * Demonstrates Zebra's core… more
- CAI (Columbus, OH)
- …obtaining and providing bi-directional feedback + Act as initial escalation point of contact on associate issues, and advocate for team members with client + ... **Worksite Flexibility** Remote **Job Summary** We are looking for a Senior Developer Team Lead ready to take us to the next level! If you're passionate about… more
- Toyota (Plano, TX)
- …designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us. An important part of the ... the remediation of all incidents. The MIM acts as a single point of contact for all parties involved in the incident, such as support operations, product owners,… more
- Cushman & Wakefield (New Stanton, PA)
- …Culture! About the Role: As a Control Systems Lead , you will lead service technicians on the team with maintaining, troubleshooting, and modifying Material ... drives, and electrical distribution systems. Act as first level escalation support for the control system technician teams. Appropriately...As a Control Systems Lead , you will lead service technicians on the team with… more
- TekSynap (Arlington, VA)
- …and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the Contractor designated Change ... lead ; + Act as the lead owner...for quality assurance purposes; + Serve as a further escalation point for Service Desk supervisors; + Attend Change… more
- US Coast Guard (Norfolk, VA)
- …NORTHEAST (LOG-95) located in Norfolk, Virginia. Responsibilities You will serve as a Contract Specialist- Team Lead you will be assigned to one of the branches ... Coast Guard civilian makes you a valuable member of the Coast Guard team . Typical work assignments include: Communicates the assignment, project, problem to solve,… more
- Sanofi Group (Framingham, MA)
- **Job Title:** QC Microbiology Team Lead **Location:** Framingham, MA **Shift Schedule:** 2nd Shift, Sunday through Wednesday, 12:00pm to 10:30pm **About the ... supervision. + Manage and coordinate studies and projects + Act as the primary contact for the team interacting with various departments + Represent the… more