- Capgemini (Philadelphia, PA)
- Genesys IVR Lead opportunity in Philadelphia, PA Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way ... application or system code as assigned or provided in technical specifications Deploy Genesys Cloud services to clients Perform IVR configuration and other… more
- Baylor Scott & White Health (Dallas, TX)
- **Position Overview:** As a Genesys CX Architect, you will lead the design, implementation, and optimization of advanced contact center solutions using the ... Genesys CX platform. The role will be critical in...designs. + Design and implement contact center solutions, including IVR routing strategies, reporting mechanisms, and system integrations. +… more
- Orlando Utilities Commission (Orlando, FL)
- …The** **_Reliable_** **One** **,** is presently seeking a **Sr. Systems Administrator - WEB/ IVR ** to join the Digital & Technology division.At OUC, we don't just ... administration of OUC's customer interactive portals, including WEB and IVR self-service infrastructure. OUC currently utilized both the IBM WebSphere/Security… more
- Insight Global (Herndon, VA)
- Job Description The experienced Service Desk Lead will understand the current business requirements among all agencies. Will work with the PM and Lead Architect ... on the CCaaS transition, oversee both existing IVR and future CCaaS service desks with shifts, filter...selves to work every day. We are an equal opportunity /affirmative action employer that believes everyone matters. Qualified candidates… more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys ... interactions and operational efficiency. Responsibilities: 1. Leadership and Management: + Lead , mentor, and manage a team of engineers, fostering a collaborative… more
- Robert Half Technology (Plano, TX)
- …to permanent employment opportunity . The ideal candidate will have the opportunity to lead voice engagement strategies for customer-facing teams, with a ... on driving innovation in cloud-based telephony, Interactive Voice Response ( IVR ), and AI-driven customer interaction technologies. Responsibilities: * Develop and… more
- Fiserv (Alpharetta, GA)
- …data sources from in-house applications and from third-party tools such as Genesys Infomart, Nice WFM, Nice NPM, Verint Call Recording, Smartguide, Workday. ... collaborate with Architects, Developers and Test Engineers on multiple Contact Center IVR & Chat data sources using Microsoft related technologies. + Collaborate… more
- JPMorgan Chase (Wilmington, DE)
- Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let's push the boundaries of what's possible together. As an ... considerations to advance operational efficiencies and functionalities. **Job responsibilities** + Lead , manage and grow multiple teams of software engineers in… more
- Capgemini (El Paso, TX)
- …Future You Want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will ... necessary to provide individuals with disabilities an equal employment opportunity , Capgemini will consider reasonable accommodations that might involve varying… more
- Bank of America (Atlanta, GA)
- …in the application across the technology stack put forward by Solution Engineer Lead + Mentors and guides more junior Engineers ensuring system design technology ... Toll Free Engineering, with integrations to products such as Avaya, Cisco, and Genesys . + Complete SIT testing, document results, develop and write scripts, MOP and… more