- Canon USA & Affiliates (Coraopolis, PA)
- About the Role Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with ... core technologies and work processes. Your Impact Demonstrates higher level customer support capabilities through assignments. Identifies potential opportunities to… more
- Battelle Memorial Institute (Columbus, OH)
- …related to Control Center, patrol, and fixed post operations. Demonstrates a high level of capability that is applicable across shifts. Utilizes experience to guide ... at fixed post locations: lobby, visitor center, security credential desk , checkpoints, perimeter inspections and temporary assignments. Follows standard operating… more
- Northrop Grumman (Oklahoma City, OK)
- …Program access clearance within 365 days from submission Must have a DOD 8570 IAT Level II (ex: Security + CE) certification. Must have the ability to lift ... companies in the world, Northrop Grumman is proud to help our nation's military personnel make the transition to...company performing an individual internship in an entry to mid- level career type role. The service member will be… more
- Ricoh Americas Corporation (Boston, MA)
- …passion for technical support and customer service excellence. Prior experience in IT Help Desk Support, preferably with exposure to both application and ... Job Title: Field Representative II - First Responder Print In this dynamic...experience. Roles and Responsibilities: Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier II ) to join our team in Aberdeen ... and maintain an active DoD Secret Clearance. + IAT Level II Certification equivalent or higher per...of directly related help desk /service desk experience. + Experience providing Tier II … more
- North Wind Group (Birmingham, AL)
- Location: Birmingham, Alabama Title: Help Desk II Schedule...technical issues. + Assist Tier 1 help desk in resolving issues beyond their level ... but be an integral part of our continued success. POSITION PURPOSE: Provides help desk support for all hardware, software, and telecom needs. Performs as part of… more
- ASM Research, An Accenture Federal Services Company (Phoenix, AZ)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination… more
- Robert Half Technology (Woburn, MA)
- Description We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional ... and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part...* Minimum of 1 year of experience in a help desk or technical support role. *… more
- Amazon (Austin, TX)
- …for complex technical issues and difficult customer interactions. - Represent the Service Desk in executive- level discussions and help champion the team's ... Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service...down incident volumes. - Analyze key performance indicators and service- level metrics to identify opportunities for improvement and inform… more
- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical ... 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of...are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin… more
- Compass Minerals America Inc. (Overland Park, KS)
- …compassminerals.com for more information about the company and its products. **Summary** The Service Desk Admin II will have a strong background in IT Service ... on safely delivering where and when it matters to help solve nature's challenges for customers and communities. The...and responsibilities at any time.)_** + Provide Tier 2 level service desk technical support for complex… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team! ... courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** -… more
- Canon USA & Affiliates (Coraopolis, PA)
- **About the Role** Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with ... technologies and work processes. **Your Impact** - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities… more
- Jennie Stuart Medical Center, Inc. (Hopkinsville, KY)
- …judgment when customer inquiries or complaints cannot be resolved at first contact level and assigns inquiry or complaint to technical support group for resolution ... in order to ensure effective technical support is provided.* Compiles, records, and prepares reports on customer information system inquiries and complaints received and resolved in order to provide information, and identify trends and system weaknesses.*… more
- Koniag Government Services (Chantilly, VA)
- …in code reviews + Support FTP and SFTP transmission operations + Implement Help Desk resolutions for Level II and III tickets + Apply STIGs to ... STIG compliance requirements + Experience with FTP and SFTP protocols + Familiarity with Help Desk ticketing systems + Ability to create and maintain technical… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …8570.01-M with a minimum certification of IAT Level II ** The Level 3 Help Desk Specialist shall possess the following capabilities: + Six (6) years ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/ Level...with DoD 8570.01-M with a minimum certification of IAT Level II ** **_Equal Opportunity Employer, including disability… more
- General Dynamics Information Technology (Wright Patterson AFB, OH)
- … expertise along with a drive for innovation to GDIT. Our ** Help Desk Specialist** must have: + **Security Clearance Level :** Active Secret clearance + ... what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point...technical support team. + Experience developing and providing Service Level Agreements and Help Desk … more
- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer Technical Support Specialist ( ... Help Desk ) serves as Key Personnel under the NSWCDD Corporate...the NSWCDD Corporate IT Services contract. This position provides expert- level technicalassistanceto end-users, managing and resolving complex IT service… more
- TekSynap (Washington, DC)
- …LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool...customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and… more
