- ASM Global (West Conshohocken, PA)
- POSITION: Help Desk Ticket Analyst DEPARTMENT: Information Technology (IT) REPORTS TO: Director, IT Systems and Support FLSA STATUS: Salaried/Exempt Job ... to perform the essential functions. Education and Experience Profile + Background in help desk and ticket management + Working knowledge of ServiceNow +… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career ... in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I**...of IT support experience in a Help Desk environment + Experience supporting ticket resolution… more
- TEKsystems (New York, NY)
- …One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk ... and automated triggered request queues. Aside from this, the Help Desk Support Analyst will...transfers and escalation * Track open tickets and monitor ticket progress and close ticket items when… more
- UIC Government Services and the Bowhead Family of Companies (Washington, DC)
- **Overview** USER SECURITY/GMT HELP DESK ANALYST (BDOS) Bowhead is seeking an User Security/GMT Help Desk Analyst to support our Department of ... State contract in Washington, DC. The User Security/GMT Help Desk Analyst will be...& modify). + Approving forms within GTM Next. + Ticket management: Manage work via ServiceNow and GTM Next… more
- RKON (Chicago, IL)
- …a spot in the Top 100 Microsoft Partners. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who are looking to ... Analyst (Tier 1), End User Engineering About us:...in the fields of security, networking, and virtualization. Our Help Desk is viewed as a training… more
- Robert Half Technology (New York, NY)
- Description We are in search of a Help Desk Analyst to join our team located in New York, New York. In this role, you will be instrumental in supporting our ... using Salesforce Platform and other ticketing systems. * Document ticket progress, regularly update customer records, and ensure the...or a related field. * Proven experience as a Help Desk Analyst or similar… more
- Randstad US (Kingwood, TX)
- …and work to resolve incidents in a timely manner. In the case of an unresolved ticket , the Service Desk Analyst is responsible for adding meaningful work ... service desk analyst (level 1). + kingwood...service desk analyst (level 1). + kingwood , texas (remote)...used, steps taken and resolution, also update and request self- help and knowledge base articles as appropriate. ? Grow… more
- CompuCom (Ennis, TX)
- … you find the right opportunity. Our client is currently seeking a **Level 1 Service Desk Analyst ** to join their team **onsite** in Ennis, TX. This is a ... of requests. The primary role of the IT Service Desk Analyst is to ensure prompt service...and support requests through all accepted channels (phone, email, ticket system / web portal, walk up). The Service… more
- University of Colorado (Denver, CO)
- **Service Desk Analyst ** **University of Colorado Denver** **Description** **Who We Are:** **Position Summary:** **Where You Will Work:** **Diversity and ... for year basis). + One (1) year of experience in a customer service or help desk role, preferably IT-related. + Experience working with ticketing systems and… more
- Robert Half Technology (Glenview, IL)
- Description We are offering a contract to hire employment opportunity for a Help Desk Analyst I in GLENVIEW, Illinois, United States. You will be joining our ... end users over the phone. This role involves managing ticket backlogs, troubleshooting various IT-related issues, and maintaining clear...are required * Should be able to follow standard help desk procedures, log all help… more
- TEKsystems (Bend, OR)
- Description: The IT Help Desk Analyst serves as the...attention from Tiers II & III staff. 6. Use the help desk ticket tracking system to ... cohesively as part of a team and follow standard help desk procedures. 5. Identify and escalate...Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- Insight Global (Long Beach, CA)
- …https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 1-2 years experience in Help desk or Desktop support Network troubleshooting ... in Long Beach, CA is looking for a Helpdesk Analyst for a large Oil/Gas company. This person will...ability to prioritize so the helpdesk will complete each ticket with the approved SLA's. Required* Work on-site in… more
- Motion Recruitment Partners (Hillsboro, TX)
- Service Desk Analyst Hillsboro, TX **Onsite** Contract $22.46/hr - $25.67/hr Our client is looking for a Service Desk Analyst for a 12-month contract in ... or other MDM solution. * Experience configuring and managing desk /soft phones using Avaya or other platforms. * ITIL...support items received through all channels - phone, email, ticket system/web portal, walk up - for on premise… more
- TEKsystems (Phoenix, AZ)
- Description: A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This ... What You'll Be Doing: + Intermediate-level & Tier 2 Help desk + Needs at least 3+...also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.… more
- VetsEZ (Tampa, FL)
- VetsEZ is currently looking for a remote Medallia Service Desk Analyst to support the Department of Veterans Affairs. This role is responsible for answering and ... Maintain internal SOPs, script libraries, and FAQs to ensure Help Desk -End User engagement is consistent and...needed next steps for issue remediation. + Ensure that ticket documentation is up to date and consistent across… more
- SHI (Somerset, NJ)
- …a friend to this job (https://careers-shi.icims.com/jobs/17138/asg-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949) **Need help ... **Job Summary** The ASG Service Desk Analyst will serve as an...17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of… more
- ManTech (Herndon, VA)
- …problems, questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ordinary issues ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...seeking a motivated, career and customer-oriented **Tier 2 Service Desk Senior Analyst ** to join our team… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst , you will be ... complex issues related to hardware, software, and network systems. + Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the first ... and chat, addressing a wide range of hardware and software issues. + Ticket Management: Log, prioritize, and track support requests using a ticketing system,… more
- TEKsystems (Halethorpe, MD)
- …handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. ... support, remote desktop, customer service oriented, customer experience, troubleshooting, Windows 10, Help desk support, Support, Service desk , Customer… more