- IntelliDyne (Falls Church, VA)
- …of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + ... Help Desk Technician - Tier 1 Clearance: Active DOD Position… more
- Robert Half Technology (Urbandale, IA)
- Description We are offering a contract to hire employment opportunity for a Help Desk Analyst I in the business services industry. This role is based in ... * Minimum of 2 years of experience in a Help Desk Analyst role or a similar...go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1 -tap apply, notifications of AI-matched jobs, and much more.… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 1 Help Desk Support Services Specialist** ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- ManTech (Glen Burnie, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Help Desk Support Services SME** to ... questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ordinary issues for users.… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …SUCCEED:** + **Security Clearance Level:** Active Secret + **Required Experience:** 5 years supporting Help Desk Tier 1 operations. + **Required ... 6 years of work experience with an AA/AS Degree. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Position Availability:** This position… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Robert Half Technology (Tampa, FL)
- …of end user issues. Responsibilities: * Oversee the team of IT Help Desk Technicians providing Tier 1 technical support through various channels such ... telecom industry and involves managing a team of IT Help Desk Technicians, ensuring efficient and effective...customer interactions and resolution, escalating issues to the next Tier with higher difficulty when necessary. * Provide feedback… more
- Koniag Government Services (Durham, NC)
- …**Job ID 2390217** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a ... paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)...service tickets. + Create a report detailing all open, severity- 1 issues encountered up until the time of the… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk Support Admin Location: Pocatello, ID Clearance: DoD Top Secret Job Description: Black Bear Technology seeks a cleared Tier ... Support Admin in Pocatello, ID, to provide front-facing Tier 1 support to end users for...+ 1 -4 years of experience with Call Center/ Help Desk Management + Strong interpersonal skills… more
- Farfield Systems (Fort Meade, MD)
- …degree or 5 additional years). In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, ... Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus. (Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced ... professionals + Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for worldwide sites + Identify, investigate,… more
- Wipfli LLP (Chicago, IL)
- …+ Provide technical assistance to clients that have been escalated by our Tier 1 Help Desk + Resolve incidents using established guidelines ... technology at our firm we are better able to help clients innovate with technology. This makes our firm...from experienced engineers as needed and escalate incidents to second- tier assistance or to consultants as needed + Document… more
- Service Source (Newport News, VA)
- …courseware enrollments. + Provide telephonic and web-based tier 0 administrative and tier 1 help desk support. + Maintains records, logs and reports ... the Annual Performance Review. + Perform a variety of help desk services including tier ...services including tier 0 administrative work and tier 1 customer contact support. + Provide… more
- CACI International (Hanover, MD)
- …+ Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution ... Provide assistance to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- Osmose Utilities Services (Atlanta, GA)
- …innovative professionals in the industry. We are currently seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office ... respond with a sense of urgency to support requests received through the help desk . + Utilize and maintain support software. + Assist in training field… more
- Adams County Government (Brighton, CO)
- …reduce downtime on end-user productivity. The primary responsibility of the Technical Help Desk Associate I ( Tier 1 ) is to provide first-level hardware ... Success Looks Like In This Job This entry-level position ( Tier 1 ) will be responsible for providing...support for Adams County Sheriff's Office computing infrastructure; filter Help Desk calls and provide basic support… more
- Robert Half Technology (Nashville, TN)
- Description Our client is searching for a motivated Tier 1 Help Desk Professional to join their growing IT team in Nashville, TN! In this role, you will ... memberships. + Diagnose and escalate complex technical problems to Tier 2 support. + Document all interactions with users...up to date on emerging technologies. Requirements Qualifications: + 1 + years of experience in a technical support role… more
- Virtual Service Operations (Huntsville, AL)
- …and help desk applications. * Previous help desk or Tier 1 call center environment * Network certifications are certainly considered Salary ... Huntsville, AL (http://maps.google.com/maps?q=Huntsville+AL) Job Type Full-time Description Are you ready to help use your Computer System Analyst skills to help … more
- General Dynamics Information Technology (Chantilly, VA)
- …day. **HOW A SYSTEMS OPERATIONS SPECIALIST WILL MAKE AN IMPACT** + Provide Tier 1 application help desk support. + A successful candidate will be tech ... services. + Record events, problems, status information, and resolutions in the help desk system. + Potentially, surge to assist with manual testing requirements… more
- GovCIO (Kiln, MS)
- …is hiring for a Service Desk Tech in Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with ... issues. + Ensure that all email service requests are processed within the AQL's. + Ensure that Tier 1 email team also receives Tier 1 phone support… more