- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II ** with GDIT. A career in enterprise IT means connecting… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II to troubleshoot, diagnose, and resolve a diverse range of IT ... $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID**… more
- The Honey Baked Ham Company, LLC (Atlanta, GA)
- …an entrepreneurial spirit that's brought us a lot of success and we're looking for a Tier II Help Desk professional to join the team in our Dunwoody data ... will serve as the primary escalation point for the Tier I team and a liaison between other internal...or equivalent certification preferred.3+ years' experience in an IT Help Desk environment. An understanding of Active… more
- SAIC (Las Vegas, NV)
- …and challenging career with SAIC in Las Vegas, NV. Duties: + The qualified applicant will provide Tier II help desk support to users unable to resolve ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...tech issues that exceed Tier 1 level support. + The candidate must provide… more
- T and T Consulting Services (San Antonio, TX)
- …phones and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + ... Provide a weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. +… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + ... + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective… more
- Insight Global (Chicago, IL)
- …. Skills and Requirements 4+ years of experience within help desk or desktop support Tier II troubleshooting experience 6 ... Job Description An employer is looking for a Tier II Desktop Support Technician. This...issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Mercy University (Dobbs Ferry, NY)
- …+ Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support. + Recognize that multiple calls related to the ... represent an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager. + Participate in project teams or lead… more
- COMSO, Inc (Columbia, MD)
- …devices, mobile devices, etc + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... Linux Systems Administrator II (TS/SCI w/ Polygraph) Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+21046) Job...with patching and Nessus scans + CWIP: IAT Level II Certification, IA Baseline Certification in Linux, Unix, Windows,… more
- Insight Global (Kansas City, MO)
- …Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within a ... healthcare environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes… more
- Three Saints Bay (Montgomery, AL)
- …all levels to include Senior, Journeyman, and Junior levels.** **Position Overview:** **Provide help desk support ( Tier I and II for Junior, Tier ... troubleshoot, SDC compatibility issues** + **Supports Help Desk Level I escalations to Level II **...in identifying and troubleshooting SDC compatibility issues** + **Supports Help Desk Level II escalations… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Chenega Corporation (San Antonio, TX)
- …via telephone and e-mail in a courteous manner. This position is considered equivalent to Tier II help desk support. **Responsibilities** + Responsible ... **Req ID:** 32373 **Summary** **Mid-Level Help Desk Technician** **San Antonio, TX** At Cyberstar, we aim to analyze and boost human and business performance… more
- Node.Digital (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting and… more
- Nightwing (Pensacola, FL)
- …environments. Responsibilities include: Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... incident response (tiered support model), using an Incident Management System. Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- Stellar Innovations (Columbus, OH)
- …Security+ CE Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be ... + Minimum of 1 year of relevant experience. + MUST possess an active/current IT- II SECRET Security Clearance. + MUST possess an active/current IAT II … more
- Stellar Innovations (Honolulu, HI)
- …+ GCED + GCIH + MUST be willing to complete training to obtain a DLA-issued Help Desk Tier II and III certification. Ongoing continuous education, ... + MUST possess an active/current SECRET Security Clearance with IT- II sensitivity. + MUST possess one of the following...sensitivity. + MUST possess one of the following IAT II or III level certifications: + Security+ CE +… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more