- Robert Half Technology (Memphis, TN)
- Description We are seeking a highly skilled Helpdesk Tier 3 Specialist to join our IT support team. As a Tier 3 Specialist, you will be responsible for resolving ... complex technical issues and providing advanced technical support to our end-users. You will be the go-to expert for escalated issues and will be expected to provide innovative solutions to challenging problems. Responsibilities: + Incident Resolution:… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... Help Desk Analyst Job Category: Information... Help Desk Analyst Job Category: Information Technology Time Type:...The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position… more
- Robert Half Technology (Hanover, MD)
- …administration, network administration, and IT operations management. Responsibilities: * Managing and resolving help desk tier III issues * Overseeing ... systems administration tasks to ensure optimal system performance * Carrying out network administration duties to maintain network infrastructure * Providing true IT support across various departments * Collaborating with teams across different locations *… more
- Stellar Innovations (Battle Creek, MI)
- …be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III . This certification can be achieved after starting by completing ... a free online course. + US citizenship is mandatory. SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/ Help Desk Technician III ...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - ... (BWAK) We are currently searching for a qualified **On-Site** **Call Center/ Help Desk Technician III ** to deliver exceptional technical assistance to our… more
- Robert Half Technology (Pittsburgh, PA)
- Description Responsibilities: * Provide multi- tier help desk support and technical assistance to end users * Utilize strong problem-solving skills to ... Requirements * Possess at least 3 years of experience working as a Help Desk Analyst * Adept at managing and maintaining databases * Familiarity with EO/IR… more
- General Dynamics Information Technology (Fort Meade, MD)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. +… more
- TEKsystems (Odenton, MD)
- …to end-users for PC, server, mainframe applications and hardware. -Handles problem that the first- tier of help desk support is unable to resolve. -May ... environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. -Provide... desk support, Customer service, Technical support, Troubleshooting, Help desk , system administrator, tier … more
- Three Saints Bay (Montgomery, AL)
- …searching for all levels to include Senior, Journeyman, and Junior levels.** **Position Overview:** **Provide help desk support ( Tier I and II for Junior, ... ** Help Desk Support Specialist (4303)** Location...Tier II and III for Journeyman and Senior levels) for the Cargo...troubleshooting SDC compatibility issues** + **Supports Help Desk Level II escalations to Level III **… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- Link Solutions Inc (Fort Leonard Wood, MO)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate-Level) to join our team in ... Clearance required + Non-remote (relocation incentive available) As a Help Desk Support Service Specialist (Intermediate-Level) you...you will be the face of our team, providing Tier II concierge-like support to users by email, Microsoft… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- Randstad US (Kingwood, TX)
- service desk analyst (level 1). + kingwood , texas (remote) + posted july 1, 2024 **job details** summary + $19 - $20 per hour + contract + high school + category ... occupations + reference1057056 job details job summary: The Service Desk Analyst (Level 1) is the primary point of...Exchange along with experience in troubleshooting Windows and desktop tier 1 issues. ? Experience with remote tools, remote… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …tickets, verify accuracy, resolve problems, or forward the problems to the appropriate Tier III or technical support. + Monitor, manage, optimize, and report ... and problems. + Develop and maintain an automated, on-line, easily accessible, user self- help feature or knowledge base (ie, " Tier Zero") capability including a… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... + Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- Steampunk (Mclean, VA)
- …In this position, you will be responsible for performing Tier II/ Tier III troubleshooting for the Steampunk Support Desk . In addition, you will work with ... hire orientations with new IT technology configurations, software, and remote access + Provide Tier II & Tier III troubleshooting for Steampunk technology… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium ... needed during times of surge (this will include desktop Tier II activities or Tier III...Physical Demands + Prolonged periods of sitting at a desk and working on a computer + Frequent use… more
- Cambridge International Systems Inc (Key West, FL)
- …of core values: commitment, integrity, and perseverance. Join our team and help us confront today's most threatening and complex obstacles! Cambridge International ... established change management processes. + Ensure the resolution of Tier 3 hardware and software problems and coordinate as...+ DoD 8570 compliant + IAT Level II or III Baseline Certification. + Computing Environment (CE) Certificate. +… more