- Kore 1 (Anaheim, CA)
- …related tools. Interface with the Systems Administrators/ Helpdesk Technicians and provide Level 2 Support . Maintain ongoing communications with ... Implement and manage patching processes for Microsoft and third-party software. Support existing Microsoft Active Directory Domain Services and Azure Active… more
- Advanced Call Center Technologies, LLC. (Bristol, TN)
- Tuesday, July 2 , 2024 HELPDESK TECHNICIAN Helpdesk Technicians - will be working alongside Helpdesk Technicians and performing the duties of a ... daily coordination, routing, and resolution of ticket queues and call coordination Support the Helpdesk Manager in developing measures to improve proactive… more
- Rose International (Detroit, MI)
- …or appropriate escalation.Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring ... needed.Essential Functions:First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for...and Remote Support : Utilize phone and remote support tools to diagnose and resolve Level … more
- Galapagos Federal Systems, LLC (Austin, TX)
- …optimal service promptlySubmit daily system reports and escalate unresolved problems to the next level of support as neededAnswer Helpdesk calls and utilize ... Job Title: Computer Support Specialist IV -5136 Job Location: Austin, TX....and Outlook Web AccessEscalate complex technical issues to Tier 2 and Tier 3 Government Systems Administrators for resolutionMonitor… more
- Two95 International Inc. (Cherry Hill, NJ)
- Title: Helpdesk Level 2 support Work Location : Cherry Hill, NJ Type : Full Time with our client Salary: Market + Benefits Requirements Job ... helpdesk ticketing system. + Escalate complex issues to higher- level support staff as needed. + Install,...+ 2 + years experience working in a helpdesk or technical support role. + Tier… more
- TEKsystems (Lansing, MI)
- …looking for strong technicians to provide Level 1 and Level 2 Helpdesk phone support to its enterprise environment within Windows Devices . These ... One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Helpdesk Team . Our client is currently going through a… more
- Robert Half Technology (Dallas, TX)
- Description Helpdesk - Level 1 and 2 support . Looking for 2 level 1 Helpdesk and 1 Level 1 or 2 nocturnal 7p-7am. Helpdesk - Level ... and 2 support . Looking for 2 level 1 Helpdesk and 1 Level ...1 or 2 nocturnal 7p-7am. Helpdesk - Level 1 and 2 support . Looking… more
- CUNY (New York, NY)
- …seek an experienced and highly skilled IT Helpdesk Support Technician for Level 2 Support . This role provides advanced technical support , ... IT Support Assistant (Hourly) -Client Services Desktop Support Technician Tier 2 **GENERAL DUTIES** IT...IT issues, and serves as an escalation point for Level 1 support . The ideal candidate will… more
- Red River (Arlington, VA)
- …on user interactions. **Essential Duties and Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding to, ... support strategies. + Operate and maintain Tier 2 Tech Control Helpdesk functions in accordance...level functional and technical requirements into effective IT support strategies. + Strong oral and written communication skills,… more
- Baltimore City Community College (Baltimore, MD)
- …the Student Lab or assist in other areas of the college providing helpdesk support . Responsibilities/Duties Essential Functions: + Respond to clients' telephone ... As a member of the Client Services Group, this position provides intermediate level technical assistance and support of audio/visual needs in accordance with… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …levels. Qualifications/Experience: + Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT environment + Minimum ... to assist in directing and managing the program's executive support group. The candidate must reference their ability and...+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and DISAC… more
- Insight Global (Tampa, FL)
- …Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting in Tampa, FL. You will be ... . Skills and Requirements * 1-3 years of experience in a helpdesk /desktop support role with an emphasis on phone support vs. email.… more
- Chenega Corporation (Fort Belvoir, VA)
- Junior Helpdesk Support Services Specialist Ft. Belvoir,...the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when ... VA Join our Talent Network Junior Helpdesk Support Services Specialist Ft. Belvoir, VA...systems or components in the data center within two ( 2 ) hours during the normal duty day. + Participate… more
- ManpowerGroup (Norfolk, VA)
- …resolved within the agreed service levels. **6) Escalation:** a) Escalate complex issues to Level 2 support or appropriate teams when necessary. b) Follow ... their team in **Norfolk, VA** . **Job Title: L1 Support for Service Desk and Helpdesk ** **Location:...the following activities will be supported: **1) End-User Device Support :** a) Provide first- level support … more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State ... of Information Technology (OIT) project. Responsible Duties: These Junior Helpdesk specialists shall perform the following duties: + Provides...end-user, triage service tickets, and route to appropriate Tier 2 and Tier 3 support . + Document… more
- Cayuse Holdings (Andrews AFB, MD)
- …3+ years' experience in mobile technology support + Hold a current IAT level 2 Security ++ certification or higher + An advanced Microsoft certification less ... minimizing risk through the delivery of quality outcomes. The Helpdesk Support Section Lead will provide daily...install, deliver, or set up hardware or software within 2 business days of approval and availability + Resolve… more
- Robert Half Technology (Las Vegas, NV)
- …experience in IT support . Key Responsibilities: + Provide Tier 3 level support for escalated technical issues, ensuring timely and effective resolution. ... Our client is seeking a highly skilled Tier 3 Helpdesk Technician to join their IT support ...as an escalation point for Tier 1 and Tier 2 technicians, offering guidance and support as… more
- General Dynamics Information Technology (Tampa, FL)
- **Req ID:** RQ184803 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** SSBI ... Systems Administration **Skills:** Computer Literacy,Computer Systems,Customer Service,End Users,Help Desk Support **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:**… more
- Forward Air (Dallas, TX)
- …+ Traveling to sites to upgrade, install, test and train users on new systems + Level 2 helpdesk support on networked items, including Computers, ... position includes developing network designs, managing installation/construction services and 2nd level support of service operations and data centers across… more
- Robert Half Technology (Winchester, KY)
- …team based in Winchester, Kentucky. This role primarily involves providing Tier 1 and Tier 2 level helpdesk support in a Windows environment. The ... long term contract employment opportunity. Responsibilities: * Offer Tier 1 and Tier 2 helpdesk support , aiming to resolve end user's issues effectively. *… more
