- General Dynamics Information Technology (Elkridge, MD)
- …Required:** Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means ... improving how agencies operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter. HOW… more
- General Dynamics Information Technology (Elkridge, MD)
- …Required:** Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today...Manual 8570.01-M at the Information Assurance Technical **(IAT) Level II ** role. + Security Clearance Level: TS/SCI clearance and… more
- Baltimore City Community College (Baltimore, MD)
- …weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers. + Assist Audio/Visual Specialist ... well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk...Professional (for Win 10) MCDST -Microsoft Certified Desktop Support Technician Comp TIA A+ or Comp TIA Network+ +… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- GCI Communication Corp (Anchorage, AK)
- …such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address ... GCI's Network Support Technician III will provide initial exceptional network technical support... Tier II and Tier III issues where solutions (processes… more
- Epsilon, Inc (Quantico, VA)
- **AV/VTC Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information ... and audio visual/video teleconferencing. **An average day:** As AV/VTC Technician I, you will be a part of an...level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the… more
- Link Solutions Inc (Frederick, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a PC Desktop Technician to join our team in Frederick, MD. + Must be a US Citizen + ... Active DoD Security Clearance The PC Desktop Technician will support and manage the functionality and efficiency...of related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- TEKsystems (Bend, OR)
- …responsible for initial triage and escalation of all other issues requiring involvement of Tier II & III or management personnel. Job Duties: + Provide prompt ... users, internal and external, in the resolution of all Tier I technology and application issues. They are also...+ Identify and escalate situations requiring attention from Tiers II & III staff. + Use the help desk… more
- TEKsystems (Lansing, MI)
- …Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to ... Previous Helpdesk or Desktop Support or PC Technician or Data Center experience is preferred. IT certifications are desirable for this role. These will be first,… more
- Arena Technical Resources, LLC (Austin, TX)
- …devices, and printers. - Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. - ... level of support to escalate unresolved problems. - Answer HELPDESK calls and utilized automated incident tracking systems to...I level certification IAW AR 25-2 and an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 -… more