- Insight Global (Warrendale, PA)
- Job Description The Tier II Helpdesk Technician will provide advanced technical support to end-users, resolving complex issues that have been escalated from ... Document and track issues, resolutions, and work performed in the helpdesk ticketing system. Collaborate with Tier I support and other IT team members to ensure… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Baltimore City Community College (Baltimore, MD)
- …information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL knowledge ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer services skills + Respond to clients requests for service in… more
- General Dynamics Information Technology (Elkridge, MD)
- …Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe...today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT: + Provides network… more
- General Dynamics Information Technology (Elkridge, MD)
- …Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe...Manual 8570.01-M at the Information Assurance Technical **(IAT) Level II ** role. + Security Clearance Level: TS/SCI clearance and… more
- Baltimore City Community College (Baltimore, MD)
- …weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers. + Assist Audio/Visual Specialist ... innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for… more
- Two95 International Inc. (Cherry Hill, NJ)
- …and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and ... required. Experience: + 2+ years experience working in a helpdesk or technical support role. + Tier ...a helpdesk or technical support role. + Tier 2 experience preferred. Benefits If Interested please send… more
- SAIC (Austin, TX)
- **Description** SAIC is hiring for a ** Helpdesk Support** position onsite in **Austin, TX** to support the **US Army Futures Command** program to provide on-site ... to ensure effective support coordination between IT Service Desk ( Tier 1), Tier 2, and Tier...of experience accepted in lieu of degree + **Level II -** Bachelors and two (2)+ years' of related… more
- Koniag Government Services (Arlington, VA)
- …with JIRA/Confluence ticketing + Secret Clearance required **Desired Qualifications:** + Experience as a Tier II or III Help Desk provider for the Joint Services ... Solutions,** a Koniag Government Services company, is seeking an Office IT Helpdesk Support with a **Secret Security Clearance** to support **KTS** and our… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, ... handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong knowledge of… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- US Signal Company LLC (Des Moines, IA)
- …Cloud, Disaster Recovery, and Data Protection services. The primary function of the Tier 2 Specialist is to provide a world-class level of customer service with ... acts as an escalation point and mentor to the Tier 1 Support Agents. A Specialist must be competent...and act as a point of escalation for level II Cloud related issues. + Mentor Support Agents to… more
- Robert Half Technology (Philadelphia, PA)
- …of our customer service operations, and maintaining an organized and efficient helpdesk system. Responsibilities: * Efficiently troubleshoot Tier 1 hardware and ... are offering a long-term contract employment opportunity for a Help Desk Analyst II in the Customer Services industry, based in Philadelphia, Pennsylvania. The ideal… more
- CAI (Camas, WA)
- …in the lab and other duties such asnetwork support, printer support and helpdesk support as needed + Install, configure and administer Windows operating systems + ... + Work on multiple projects under minimal supervision or guidance + Provide 1st/2nd tier support for most help desk related issues + Should be willing to perform… more
- Southern Company (Birmingham, AL)
- …and personnel including migrations, deployment, monitoring, training, and helpdesk + Communicate best practices/frameworks; specifically, agile (SAFe, Scrum, ... prototyping and long-term system architecture. + Track-record of developing large-scale, multi- tier applications. + Strong written and verbal communication skills +… more
- GCI Communication Corp (Anchorage, AK)
- …such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address ... Tier II and Tier III issues where solutions...(4) years of combined work experience in customer service, helpdesk , LAN/WAN Networking, Telecommunications. * Preferred: + Associate degree… more
- L3Harris (Sheppard AFB, TX)
- …resolution of all network incidents and immediate recovery of the network + Provide Tier I/ II engineering support to subscriber aircraft on live missions and ... Job Title: Sr. Associate Network/ Helpdesk Engineer Job Location: USA-TX-San Antonio Job Code:...off L3Harris is currently searching for a Sr. Associate Network/ Helpdesk Engineer for our San Antonio, TX site. The… more
- InGenesis (Fremont, CA)
- …data collection and train users to improve KPIs and other reporting metrics. * Support with tier II and III application issues and mentor IS Helpdesk . * ... staff. * Create best practice workflow documents. * Work with IS Leadership and Helpdesk to determine repeated training issues and help reduce the ticket volume by… more
- CACI International (Washington, DC)
- …by email, phone call, and in person + Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately **Qualifications:** _Required:_ + ... you may do on any given day):** + Provide Tier I support for requests for service through email,...excel in the role if:** + You have previous helpdesk experience supporting a Government agency in a fast-paced… more