- CAE USA INC (Tampa, FL)
- …for all individual contributors outside of formal assessments + Responsible for scheduling Service Desk staff and assisting team when workload or schedule ... Able to generate and teach detailed work instructions to IT staff + Provide Stellar Customer Service + Able to manage multiple projects simultaneously and drive… more
- McIntire Solutions (Chantilly, VA)
- …+ Provide technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage ... + Support the implementation and on-going management of an enterprise level IT Service Desk application + Lead and participate in IT projects +… more
- GCG (Chicago, IL)
- …GCG is seeking a **strategic and technically skilled Director of IT Services** to lead our Service Desk team! In this role, you will oversee ** ... systems + **Management Skills** : Proven ability to build, lead , and develop teams; experience implementing service ...to advocate for resources and drive service desk improvements + Track record of aligning IT… more
- SAIC (Reston, VA)
- …mission excellence on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading ... with 15+ team members within various shifts. The service Desk Lead supervises the...+ Experience working with ServiceNow, Remedy, JIRA or other IT Service Management solutions SAIC accepts applications… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- TekSynap (Washington, DC)
- …technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in government, public sector, or large-scale ... technicians and effectively communicates with end-users, stakeholders, and IT staff. + **Customer Service Orientation:** Prioritizes...business administration) + 5 to 8 years' experience in IT support or help desk roles, with… more
- General Dynamics Information Technology (Great Lakes, IL)
- …experience **Job Description:** Seize your opportunity to make a personal impact as an ** IT Service Desk Specialist III** supporting GDIT's Military Health ... career. At GDIT, people are our differentiator. As an IT Service Desk Specialist III...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Boulder Community Hospital (Boulder, CO)
- …*Provide technical support to customers Respond to, troubleshoot, and resolve (or escalate to Service Desk Lead ) all customer inquiries submitted to the ... Service Desk Support Analyst I Boulder... Service Desk Support Analyst I Boulder Community Health, Boulder,...Other certifications may be substituted at the discretion of IT Management. A Bachelor of Science degree in a… more
- System One (Golden Valley, MN)
- Part Time IT Service Desk Analyst...+ Conduct assessment, research and resolution of incidents and service requests + Identify and lead process ... Hour **Job Number:** JO-2409-2488 **Primary Function** We are looking for a competent IT Service Desk Analyst to provide fast and useful technical assistance… more
- KBR (Colorado Springs, CO)
- Title: Help Desk Support Lead Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... most critical role - protecting our national security. Help Desk Support Lead - Gravity DevSecOps Pipeline...security teams to ensure mission continuity. + Oversee help desk workflows, ensuring adherence to service level… more
- DriveTime (Tempe, AZ)
- …equivalent work experience & professional certifications considered + Minimum of 5 years in an IT Service Desk or support role, preferably within a financial ... manage a team of Support Specialists on our Enterprise Service Desk . This role provides day-to-day oversight...computers, network-related issues, printers, and other peripherals. + Manage IT service requests and ensure timely resolution… more
- Choate Construction Company (Charlotte, NC)
- Are you an IT professional with a passion for mentoring and...top-notch technical support? Join our team as a Help Desk Lead and take charge of daily ... and mentoring, and is driven to enhance operational efficiencies. Key Responsibilities As the Help Desk Lead , you will: + Lead Help Desk Operations:… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- Massachusetts Port Authority (East Boston, MA)
- IT Senior Help Desk Technician Print (https://www.governmentjobs.com/careers/massport/jobs/newprint/4799073) Apply IT Senior Help Desk Technician ... and Active Directory functions, ensuring system integrity and resource optimization. + Lead escalated help desk efforts, guide team members, investigate… more
- Vail Resorts (Keystone, CO)
- …genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service , interpersonal, and presentation skills ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and...Critical Illness and Accident plans **Job Summary:** The Front Desk Lead provides guidance and leadership to… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service ,Technical Support ... Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- New York eHealth Collaborative (New York, NY)
- …as a liaison between IT Operations Team, NYeC vendors, and the NYeC Service Desk . Develop collaborative bidirectional relationships and ensure that all IT ... Service Desk Manager Job Details Job...and Medicaid efforts. Position Summary: Are you ready to lead a dynamic team and make a real impact... IT budget as it relates to the Service Desk functions. + Direct staff in… more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service ... Oversee daily operations of the Senate's Service Desk , ensuring timely resolution of IT issues,... Lead , mentor, and develop a team of Service Desk analysts and technicians. Ensure the… more
- CUNY (New York, NY)
- IT Computer Systems Manager Level 3 (Help Desk ), Provisional - Instructional Computing & Information Technology **GENERAL DUTIES** IT Computer Systems ... or group. This job is in CUNY's Classified Managerial Service . The full specification is available on our web...and managing ongoing projects and tasks to ensure excellent IT support for faculty, staff, and students. The Helpdesk… more
- Vail Resorts (Vail, CO)
- …genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service , interpersonal, and presentation skills ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and...Critical Illness and Accident plans **Job Summary:** The Front Desk Lead provides guidance and leadership to… more