- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and Benefits The… more
- ASM Research, An Accenture Federal Services Company (Portland, OR)
- …where needed) and on site. * 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... country. We provide a variety of services, including remote Service Desk support and in-person help. Spread...on hardware/software support and troubleshooting. * Resolve or refer IT issues; Solve technical issues in a professional manner… more
- CUNY (Bronx, NY)
- …an academic open center, a training lab, a faculty lab, the public-facing tier one IT Service Desk as well as a satellite Service Desk at the ... IT Support Assistant Hourly ( Service Desk Support Assistant) **GENERAL DUTIES** IT Support Assistants support routine operations and problem resolution… more
- Centre Technologies (Broken Arrow, OK)
- …to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows ... clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre...+ Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports… more
- Leidos (Norfolk, VA)
- **Description** Pay: $26-$28/ hour. Offer is dependent on location. The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our ... Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. **Primary Responsibilities** **As a Service Desk RDM Technician, you will:** +… more
- General Dynamics Information Technology (Quantico, VA)
- …Help Desk **Skills:** Help Desk Support, IT End User Support, IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 2 + ... Our work depends on **Help Desk Analyst Tier I** joining our IT Technology Development...ANALYST WILL MAKE AN IMPACT:** + Initiate and resolves service request/problem incidents + Track IT equipment… more
- GovCIO (Lackland AFB, TX)
- …troubleshooting support from incoming calls, emails, and virtual Enterprise Service Desk tickets (vESD), or similar IT ticket tracking system (Remedy ... **Overview** GovCIO is currently hiring for Tier 2 Help Desk Support Services...+ Five years of experience in computer system/network support service desk . Includes one-year documented work with… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring Teams and AWS chat....Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information...process and service improvement. + Work with the IT Help Desk Lead to ensure the Help ... Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA...Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards +… more
- Red River (Chantilly, VA)
- … Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- Guidehouse (San Antonio, TX)
- …client questions using available information resources + Comply with Corporate IT Service Management and Service Desk policies, procedures and directives ... Job Functions** + Technical Support - Internal + Provide Tier 2 / Back-end IT support +... Tier 2/Back-end professional experience working on a Service Desk + Ability to obtain a… more
- GovCIO (Lackland AFB, TX)
- …to closing out each ticket. + Accurately record, update, and document requests using the IT service desk system + Ensure data entered into logs/records/ ... Network (NIPRNet) environments. + Familiarity with a variety of IT Support Tier 1 actions related to...video, mobile devices, data, and infrastructure. + Experience with IT service desk ticketing systems:… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support, IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- RKON (Chicago, IL)
- … service we deliver to our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to ... Analyst ( Tier 1), End User Engineering About us: RKON...+ A desire to pursue a long-term career in IT , and a strong customer service background....Expertise + One to two years in a Help Desk / IT Support related role + Microsoft account… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a...Technology Service is looking to hire a Tier -1 Help Desk Analyst to respond to phone, ... Help Desk Analyst ( Tier 1). Arlington, VA (100%...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- T and T Consulting Services (San Antonio, TX)
- …across the campus. The METC has a requirement to augment its workforce to provide C4/ IT service to the campus. Currently, the Navy staffs its personnel to ... Force and Coast Guard medics, corpsmen, and technicians. The Tri- Service Campus has over fifty (50) medical programs, and...* Active Secret Clearance * 3+ years experience supporting IT Help Desk * Experience using Remedy… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and ... Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk Technician who...extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services… more