- Nexthink SA (Boston, MA)
- …understanding of end-user computing and market trends.Extensive experience in IT , particularly in IT Service Management ( ITSM ) and IT ... Nexthink is the leader in digital employee experience management software. The company provides IT ...and manage a team of Engagement Managers (EMs) and Service Delivery Managers (SDMs) to ensure the effective positioning… more
- Foxcove (San Francisco, CA)
- …to clients, and the guiding principle of how we operate. Foxcove provides complete IT solutions for businesses that don't have their own IT department, with ... continue to grow, and do more of what they love. Role Overview As an Onsite IT Consultant, you will be the face of Foxcove, spending almost every day at our clients'… more
- Visa (San Francisco, CA)
- …completion.Strong knowledge of ITIL framework and service desk tools Certification in IT service management , project management , or quality ... for improvement.Ensure work is properly documented and track via ITSM platform and service level targets are...least 6 years of experience in end user support management or IT service delivery.Strong… more
- Leidos (Baltimore, MD)
- …CTO will have a broad IT background and deep comprehension of IT management and engineering management processes, cost estimating, business acumen, ... project management , all aspects of ITSM , and make recommendations and advise on organization-wide system improvements and optimization. The CTO will work with… more
- Freshworks (San Mateo, CA)
- …customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice ( IT service desk), Freshchat (AI-powered bots), supported by ... -- from startups to public companies - that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- Nightwing (Sterling, VA)
- …emerging threats. Nightwing is seeking a Business Process Consultant / Business Process Analyst with IT Service Management ( ITSM ) Service Catalog and ... Request Management expertise to drive customer outcomes. Responsibilities: * Lead IT Service Management ( ITSM ) Service Catalog and Request … more
- Camping World (Lincolnshire, IL)
- …candidate will be responsible for overseeing the delivery and continuous improvement of IT Service Management ( ITSM ) processes, ensuring high-quality ... and expansion to other cross-functional teams to follow. + Implement and maintain IT Service Management ( ITSM ) best practices, policies, and standards to… more
- CACI International (Chantilly, VA)
- …Responsibility:** + Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation for Incident, Problem, ... Database (CMDB), Asset Management , and Event Management / Integration and related ITSM /ITIL processes...reconcile data based on the chosen authoritative source + ITSM Suite Service Portal Implementation and Customization… more
- Insight Global (Chantilly, VA)
- …operational risks. PositionResponsibility: EngineersITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation forIncident, ... Configuration Management Database (CMDB),Asset Management , andEvent Management / Integration and related ITSM /ITIL processes cross platform… more
- Leidos (San Antonio, TX)
- …has an exciting Problem Manager based in our San Antonio Texas office. POSITION SUMMARY: This IT Service Management ( ITSM ) Problem Manager position is a ... for an exciting opportunity to make an impact as ITSM Problem Manager? Leidos Managed Service Division...Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service… more
- City of New York (New York, NY)
- …a dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and ... delivery and timely issue resolution. 2. Implement and optimize IT Service Management processes using...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- Humana (Louisville, KY)
- …the CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic ... Systems, or a similar field required. + 10+ years of experience leading an IT Service Management ( ITSM ) function, preferably in the setting of technology… more
- MISO Energy (Carmel, IN)
- **Description** You'll know you're a successful ** IT Service Management ( ITSM ) Process Analyst** if you: + Have fully integrated into the ITSM team, ... process and capabilities, ensuring seamless detection and response to IT service disruptions. + Are proficient in...Process, FOCUS Framework, LEAN, Six Sigma, and Organizational Change Management with a focus on ITSM processes… more
- Scotiabank (OR)
- …globally and employing approximately 2,000 full-time employees and contractors, across 15 countries. The IT Service Management ( ITSM ) department is the ... Process Manager, IT Service Management **Requisition...responsible for the Process, Governance, and operations of key ITSM practices globally. **The Role** You will be an… more
- Brookfield Properties (Cleveland, OH)
- …alignment with business objectives and IT policies + Implement and maintain IT service management ( ITSM ) processes, including incident, problem, ... the business and its stakeholders. This role involves spearheading IT service management processes, including...experience working in IT Infrastructure Operations and Service Delivery teams + Experience with ITSM … more
- City and County of San Francisco (San Francisco, CA)
- …and city partners to help San Francisco serve its residents! Department of Technology (DT)'s IT Service Management ( ITSM ) Program is a best practices ... independent manner, (B) must have a strong background in IT Service Management and ...of multiple complex projects/initiatives in parallel to successfully delivering ITSM / IT Business Management (ITBM) and… more
- MUFG (Tempe, AZ)
- … ITSM and ServiceNow ITAM Developer professionals for multiple VP positions + **ServiceNow IT Service Management ( ITSM ) Developer, VP** + **ServiceNow ... IT Asset Management (ITAM) Developer, VP** **ServiceNow IT Service Management ( ITSM ) Developer** **Responsibilities:** + Serve as the technical… more
