- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Mastercard (O'Fallon, MO)
- …that makes better decisions, drives innovation and delivers better business results. **Title and Summary** IT Service Management ( ITSM ) SR Analyst Who is ... and experience with Information Technology Infrastructure Library (ITIL) and Information Technology Service Management ( ITSM ) methodologies. Role * Provide… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- Nightwing (Sterling, VA)
- …emerging threats. Nightwing is seeking a Business Process Consultant / Business Process Analyst with IT Service Management ( ITSM ) Service Catalog and ... Request Management expertise to drive customer outcomes. Responsibilities: * Lead IT Service Management ( ITSM ) Service Catalog and Request … more
- J&J Family of Companies (Columbus, OH)
- …of the Service Management Office (SMO) which is responsible for ensuring IT Service Management ( ITSM ) best practices and platforms are ... to drive the governance and process excellence of key IT service management practices, including...and streamline service delivery. Take a product management approach of managing ITSM practices by… more
- CACI International (Chantilly, VA)
- …Responsibility:** + Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation for Incident, Problem, ... Database (CMDB), Asset Management , and Event Management / Integration and related ITSM /ITIL processes...reconcile data based on the chosen authoritative source + ITSM Suite Service Portal Implementation and Customization… more
- Insight Global (Chantilly, VA)
- …operational risks. PositionResponsibility: EngineersITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation forIncident, ... Configuration Management Database (CMDB),Asset Management , andEvent Management / Integration and related ITSM /ITIL processes cross platform… more
- ServiceNow, Inc. (Orlando, FL)
- … service owners and senior Digital Technologies leaders to measure and improve the IT Service Management ( ITSM ) practices of ServiceNow internal ... Establish ITSM operational governance model. + Lead development of IT service management policies, procedures, and standards. + Lead process definition,… more
- City of New York (New York, NY)
- …a dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and ... delivery and timely issue resolution. 2. Implement and optimize IT Service Management processes using...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- University of Delaware (Newark, DE)
- …University Media Services. Under limited direction of the Assistant Vice President, the Director of IT Service Management ( ITSM ) has oversight of the ... Director, IT Service Management - ...Director, IT Service Management - IT - Client...plan for service delivery. + Directs the ITSM Liaison in providing service management… more
- Humana (Columbus, OH)
- …the CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic ... Systems, or a similar field required. + 10+ years of experience leading an IT Service Management ( ITSM ) function, preferably in the setting of technology… more
- MISO Energy (Carmel, IN)
- **Description** You'll know you're a successful ** IT Service Management ( ITSM ) Process Analyst** if you: + Have fully integrated into the ITSM team, ... process and capabilities, ensuring seamless detection and response to IT service disruptions. + Are proficient in...Process, FOCUS Framework, LEAN, Six Sigma, and Organizational Change Management with a focus on ITSM processes… more
- Scotiabank (OR)
- …globally and employing approximately 2,000 full-time employees and contractors, across 15 countries. The IT Service Management ( ITSM ) department is the ... Process Manager, IT Service Management **Requisition...responsible for the Process, Governance, and operations of key ITSM practices globally. **The Role** You will be an… more
- Commonwealth of Pennsylvania (PA)
- … service delivery across the state. DESCRIPTION OF WORK As the Product Manager for IT Service Management ( ITSM ), you will lead the management ... Product Manager for IT Service Management (Information...least 5 years of experience in a large enterprise IT environment or managing ITSM platforms across… more
- Marriott (Columbus, OH)
- …and infrastructure changes across an evolving organization, supporting a visionary shift from traditional IT Service Management ( ITSM ) concepts to a more ... Computer Engineering, or a related field. + Extensive experience working with ServiceNow ITSM , ITOM, Asset Management and Application Portfolio Management . +… more
- Brookfield Properties (Cleveland, OH)
- …alignment with business objectives and IT policies + Implement and maintain IT service management ( ITSM ) processes, including incident, problem, ... the business and its stakeholders. This role involves spearheading IT service management processes, including...experience working in IT Infrastructure Operations and Service Delivery teams + Experience with ITSM … more
- City and County of San Francisco (San Francisco, CA)
- …and city partners to help San Francisco serve its residents! Department of Technology (DT)'s IT Service Management ( ITSM ) Program is a best practices ... independent manner, (B) must have a strong background in IT Service Management and ...of multiple complex projects/initiatives in parallel to successfully delivering ITSM / IT Business Management (ITBM) and… more
- MUFG (Tempe, AZ)
- … ITSM and ServiceNow ITAM Developer professionals for multiple VP positions + **ServiceNow IT Service Management ( ITSM ) Developer, VP** + **ServiceNow ... IT Asset Management (ITAM) Developer, VP** **ServiceNow IT Service Management ( ITSM ) Developer** **Responsibilities:** + Serve as the technical… more
- IT Concepts (Woodlawn, MD)
- …support within the CAPRS environment. The ideal candidate will have a strong understanding of IT Service Management ( ITSM ) processes and will be able ... configure ServiceNow Enterprise modules such as Incident, Problem, Change, Service Catalog, and Knowledge Management . + Customize...Prior SSA experience is a plus. + Knowledge of IT Asset Management (ITAM) and Configuration … more