- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 services across… more
- ServiceNow, Inc. (Orlando, FL)
- …problem management functions. **What you get to do in this role:** + Establish ITSM operational governance model. + Lead development of IT service management ... leaders to measure and improve the IT Service Management ( ITSM ) practices of ServiceNow internal services and instances. **Role**...policies, procedures, and standards. + Lead process definition, re-engineering, improvement and gap analysis of… more
- NCR Atleos (Atlanta, GA)
- …ServiceNow Lead with strong administration, development, and support skills on ServiceNow ITSM and CSM. The ServiceNow Lead role will work closely with ... tailored to the customer requirements * Creation/implementation/modification of ServiceNow ITSM /CSM/ others components * Monitor technical documentation and assist/participate… more
- General Dynamics Information Technology (Fairfax, VA)
- …management, and customer service skills. **Job Responsibilities** : + Works directly with the ITSM Service Delivery Lead ( ITSM Leader) , providing a ... Required:** None **Job Family:** Configuration **Skills:** Change Management,Configuration Management (CM), ITSM **Certifications:** ITIL 4 Foundation - ITIL **Experience:** 5… more
- Insight Global (Tampa, FL)
- …change approach and voice communicate the chang * Embed OCM strategies within the ITSM processes. * Lead workshops to educate IT teams on OCM principles, ... with USCENTCOM and CITS goals, objectives, and timelines. * Lead OCM efforts during launch and transition periods of...ensuring alignment with ITSM objectives and best practices. * Track the adoption… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …the change. **OCM for IT Service Management** + Embed OCM strategies within the ITSM processes. + Lead workshops to educate IT teams on OCM principles, ... with USCENTCOM and CITS goals, objectives, and timelines. + Lead OCM efforts during launch and transition periods of...ensuring alignment with ITSM objectives and best practices. + Track the adoption… more
- UCLA Health (Los Angeles, CA)
- Description The ITSM & ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager and oversee the ServiceNow Platform and ... integration of ITSM processes for UHIT and non-UHIT stakeholders. This role...best terms and pricing + Evaluate vendor/partner performance and lead regular review meetings to address any issues and… more
- Vertafore (Denver, CO)
- …across the US, Canada, and India JOB DESCRIPTION Vertafore is looking for an Sr. ITSM Analyst to join our SaaS Operations organization. The Sr. ITSM Analyst will ... organization. You will collaborate with cross-functional teams, analyze processes, and lead continuous improvement efforts. If you are enthusiastic about optimizing… more
- MUFG (Jersey City, NJ)
- …more details. **Job Summary:** We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. As a ServiceNow technical expert, you ... play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management… more
- General Dynamics Information Technology (El Segundo, CA)
- …languages. + Work directly with the Space force customer to understand requirements. + Lead other programmers in delivery of the ITSM system and work with ... Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** Atlassian JIRA, ITSM ,Software Systems **Certifications:** CompTIA - Security+ - CompTIA **Experience:**… more
- Veracity Consulting Group (Glen Allen, VA)
- Solution Architect - ITSM /HRSD/CSM/Creator Location: Richmond, VA; Atlanta, GA; Remote Veracity by RGP (TM) is a next generation consulting firm focused on ... on the ServiceNow platform including: + Architect Solution Design for ITSM /HRSD/CSM/Creator Product Suites + Directing workshops to review and size… more
- AireSpring (Dallas, TX)
- …prioritize and lead the implementation of key functionality within our ITSM customer portal to elevate our customer's experience. The Architect will play a ... entrepreneurial Customer Portal Architect to join our team and lead the portal evolution of our new AI based... the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics… more
- TEKsystems (Madison, WI)
- Job Description: We are seeking a talented ITSM Engineer to join our client's ServiceNow team. This role involves close collaboration with various organizational ... and teams managing tickets within the tool. As the lead engineer, you will have the unique opportunity to...ServiceNow Event and Configuration Management. + Strong understanding of ITSM processes and administrator skills. + Ability to work… more
- City of New York (New York, NY)
- …Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management, and proficiency in utilizing ServiceNow. In this role, ... you will lead a team of support professionals to ensure efficient...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- General Dynamics Information Technology (Chantilly, VA)
- …**US Citizenship Required:** Yes **Job Description:** Join GDIT as an ITSM Incident Management Analyst, where you'll leverage ITIL practices and ServiceNow ... + Proficient in ITIL frameworks and ServiceNow or equivalent ITSM application. + 3+ years in systems administration, preferably...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- International (Lisle, IL)
- Position Overview International is looking for a Lead ServiceNow Solution Engineer to support our Digital Transformation Journey. In this role you will be ... responsible for IT Service Management ( ITSM ) and IT Operations Management (ITOM). You will be...Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a… more
- BAE Systems (Herndon, VA)
- …at the appropriate frequency to appropriate - Mature customer's ITIL posture by implementing ITSM best processes and practices - Lead matrixed and mixed teams to ... all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security...Systems, Inc. is looking for an experienced Technology Operations Lead to join our IT program supporting a key… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 33814 **Summary** **IT Service Management Requirements Lead ** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly ... working in the Federal marketplace. The **IT Service Management Requirements Lead ** oversees a small team to manage requirement gathering, process refinement,… more
- Parker Hannifin Corporation (Erie, PA)
- Enterprise Digital & IT Lead - IT Infrastructure and Operations Location : ERIE, PA, United States Job Family : Information Technology Job Type : Regular Posted : ... including managing servers, networking, database administration, IT Service Management ( ITSM ), cloud services, backup and disaster recovery, monitoring and… more
- Brown-Forman (Louisville, KY)
- …monitoring, troubleshooting, and security. **What You Can Expect** + Lead the technical configuration, development, integration, and automation functions related ... based outside of Brown-Forman + Integral to maturing the ITSM and ITAM programs consistent with ITIL + Identification...+ Identification of risks, threats, and mitigation related to ITSM and ITAM applications, processes, and functions + Designs,… more