- Henry Ford Health System (Jackson, MI)
- GENERAL SUMMARY: The ITSM Problem Management Analyst works closely with IT leaders to provide operational support for the Problem Management ... deployed to ensure IT services are delivered to meet customer expectations. The ITSM Problem Management Analyst ensures that standardized methods and… more
- Lowe's (Mooresville, NC)
- * Works directly with Lead ITSM Analyst to lead the day-to-day execution of the designated ITSM process, associated process responsibilities and improvement ... and initiatives as assigned * Collaborates with the Lead ITSM Analyst for the creation and maintenance...Manager * Experience applying root cause methodologies in the problem management space ( Problem Manager… more
- Lowe's (Charlotte, NC)
- …and directing work activities. Individuals in this role focused specifically on Incident or Problem Management may be required to be on call and/or work ... effectively + Participates in the development of strategy and roadmap for Problem Management **Qualifications** _Minimum Qualifications_ * Bachelor's Degree in… more
- Mastercard (O'Fallon, MO)
- …Advanced understanding of ITIL and ITSM principles for Change, Incident, and Problem Management . * Intermediate knowledge of network routing and switching is ... delivers better business results. **Title and Summary** IT Service Management ( ITSM ) SR Analyst Who...Operations and Engineering's ITSM processes for Incident, Problem , and Change Management . * Provide training… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the Chief IT Customer ... short term analysis of aggregated information in MS Excel. + Experience leading Problem Management processes and conducting Root Cause Analyses (RCAs). +… more
- Motion Recruitment Partners (Chicago, IL)
- ITSM Operations Analyst Chicago, IL **Onsite** Contract $32.46/hr - $37.1/hr Our client is looking for a ITSM Operations Analyst for a 12-month contract ... and respond to customer issues + Responsible for the management of asset inventory in compliance with defined asset...productivity or enhance overall business operations + Contribute to ITSM Knowledge Base + Develop an enhanced understanding of… more
- General Dynamics Information Technology (Chantilly, VA)
- …related experience **US Citizenship Required:** Yes **Job Description:** Join GDIT as an ITSM Incident Management Analyst , where you'll leverage ITIL ... incidents, ensuring effective communication. + Develop and refine Incident Management and monitoring procedures, driving continuous improvement. + Document incidents… more
- Nightwing (Sterling, VA)
- …address emerging threats. Nightwing is seeking a Business Process Consultant / Business Process Analyst with IT Service Management ( ITSM ) Service Catalog and ... to drive customer outcomes. Responsibilities: * Lead IT Service Management ( ITSM ) Service Catalog and Request ...attitude and experience working with diverse team * Strong problem -solving and analytical skills with an aptitude and passion… more
- Agiliti Health (Minneapolis, MN)
- …SUMMARY** The ITSM Analyst is responsible for the execution of ITSM processes in accordance with Agiliti's Incident, Problem , Change and Release ... releases, and major events (Calendar, TechFlash, Website) + Develop and Lead a Problem Management and Monthly High Severity Incident review meeting + Assign… more
- DISH Network (Englewood, CO)
- …products and platforms of tomorrow. **Job Duties and Responsibilities** We are seeking a Problem Management and Resolution (PMR) Analyst to join our ... corporate IT Operations team. This is an ITSM organization position within Dish IT. The ...Analyst leads and participates in blameless post-mortems, detailed problem analysis, and customer-facing root cause analysis. **Key Responsibilities:**… more
- Citigroup (Irving, TX)
- …database and caching operations, including incident management , change management , and problem management . - Utilize ITSM tools to track, manage, and ... of delivering results with pride. If you are a problem solver who seeks passion in your work, come...as well as experience in monitoring, observability, IT Service Management ( ITSM ), and managing database patching and… more
- Citigroup (Irving, TX)
- …database and caching operations, including incident management , change management , and problem management . - Utilize ITSM tools to track, manage, and ... principles, as well as experience in monitoring, observability, IT Service Management ( ITSM ), and managing database patching and upgrades. **Responsibilities:**… more
- ManpowerGroup (Farmington Hills, MI)
- **Title: IT Service Management Analyst ** **Location: Farmington Hills, MI (hybrid)** **Required: Experience in administration of FreshService or similar ... **Pay rate: $33-37/hr W2 + benefits** The IT Service Management Analyst is responsible for ensuring that...external IT consumers. **REQUIREMENTS:** + 3-years information technology service management . + Previous success managing an ITSM … more
- American Electric Power (Columbus, OH)
- …end date. **Job Summary** Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working ... Architecture, Discovery, CMDB, CSDM & Reporting. + ITIL Process Architect for CMDB Management . Provides oversight and guidance of the end-to-end process for CMDB and… more
- Post Holdings Inc. (New Albany, OH)
- …, incident management , major incident response, and problem management ITIL processes. The IT Service Delivery Analyst supports the successful ... helps in continuous improvement efforts via responsibilities for the problem management process, process refinement, and key...equivalent experience Minimum 2 years of relevant experience in ITSM process management Working knowledge of at… more
- Medtronic (Northridge, CA)
- …routine updates, documentation, and incident tracking. The Associate IT Operations Analyst will handle basic configuration management tasks, generate standard ... **A Day in the Life** The Associate IT Operations Analyst plays a crucial role in supporting the daily...platforms (eg, ServiceNow, Jira, Confluence). + Awareness of incident, problem , and change management processes, with a… more
- Medtronic (Northridge, CA)
- …the Life** Medtronic is hiring an IT Operations Analyst . As an IT Operations Analyst , you will be a proactive problem solver with a strong background in ... platforms (eg, ServiceNow, Jira, Confluence). + Strong understanding of incident, problem , and change management processes (ITIL framework knowledge preferred).… more
- MUFG (Jersey City, NJ)
- …program management . Extensive knowledge of IT Operations with a focus on ITSM (Incident, Change and Problem Management ). Deep understanding of ... Application Operations and Support, including Batch Operations, SLA Management and Critical Path Analytics. Will require knowledge and be able to function with… more
- Insight Global (Boston, MA)
- …assist the organization in managing processes for Incident, Change, Service Request and Problem Management . The shift will be during normal business hours during ... 1 Service Desk for roughly 3000+ end users. This analyst will sit onsite in the Boston office 5...workshops, as well as weekly Team training sessions. -Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize… more
- CADENT (Philadelphia, PA)
- …for ITIL-based tasks, both as a user and an admin. * Engage in proactive problem management , process management , incident management , request ... Right now we are seeking a seasoned Senior Support Analyst to join our IT department. This role is...management , knowledge management , and other ITIL/ ITSM principles. * Write and update Knowledge articles for… more