- Truist (Charlotte, NC)
- …engine that uncovers deep systemic issues and drives lasting improvements across process , technology, and support models. By leveraging patterns in operational data ... match them. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. Establish key performance indicators (KPIs) and… more
- Truist (Raleigh, NC)
- …match them. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. Establish key performance indicators (KPIs) and ... metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes. Liaise with executive leadership to communicate… more
- Travelers Insurance Company (St. Paul, MN)
- …**What Is the Opportunity?** We are seeking an ITSM Process Practitioner with experience in Data Analytics, Incident , Problem, and Change Management. The ... Manages tasks associated with daily execution of an Information Technology Service Management ( ITSM ) process . Controls planning and execution of the process … more
- Travelers Insurance Company (St. Paul, MN)
- …1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident , Problem, and Change Management, emphasizing data ... practices by supporting Problem and Change Management and analyzing ITSM process data. In this role you...Candidate Have?** + Three years of experience as an ITSM Practitioner preferred. + Specific knowledge of… more
- Truist (Atlanta, GA)
- …match them. 6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. 7. Establish key performance indicators (KPIs) ... and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes. 8. Liaise with...issue scenarios 4. Proven experience with IT service management ( ITSM ) practices and tools, such as Service Now 5.… more
- Citigroup (Irving, TX)
- …**_(eg, code deployments, infrastructure updates)_** through a formalized change management process **_(eg, ITSM , ServiceNow)_** with proper documentation and ... key engineer in supporting and advancing the platform used for threat-modeling process in Citi. The responsibilities will cover (among others) maintaining and… more
