- Travelers Insurance Company (Hartford, CT)
- …Engineering chapter for identified improvement opportunities **ServiceNow Expertise:** + Act as the Subject Matter Expert ( SME ) for ServiceNow, providing ... Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a...in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces… more
- Trinity Health (Livonia, MI)
- …changes based on ITIL best practices. Serves as Subject Matter Expert on one or more ITSM processes and understands the interdependencies between all ... + Serves as Subject Matter Expert on one or more ITSM processes....Incident events. + Coordinates and prepares system and process documentation for ITSM processes. + Provides… more
- EMCOR Group (Phoenix, AZ)
- …for development. + **Platform Administration & Strategy** : + Serve as a subject matter expert for ServiceNow administration, ensuring platform stability, ... and catalog items. + Architect and optimize workflows for ITSM ( Incident , Problem, Change), ITAM, CMDB, and...+ Work closely with the CMDB & ITAM Specialist, ITSM Process Lead, and other stakeholders to… more
- EMCOR Group (Norwalk, CT)
- …and management. + **Leadership, Collaboration & Support** : + Act as a technical leader and subject matter expert ( SME ) for CMDB and ITAM within a ... IT landscape, and track software, hardware, and network assets. + Support Incident , Problem, and Change Management by ensuring accurate CI relationships and impact… more
- Parker Hannifin Corporation (Cleveland, OH)
- …of highly secure and resilient information technology solutions and is considered a subject matter expert . Accountable for delivery of technical ... role requires a deep understanding of IT Service Management ( ITSM ) processes, data governance, and the ability to drive...the CMDB with relevant systems and tools, such as incident management, change management, and asset management. + Ensure… more
- CVS Health (Farmers Branch, TX)
- …+ Partners with product, engineering, infrastructure and tools teams on projects as a subject matter expert representing IT Service Operations. + May provide ... Additional responsibilities involve providing white glove Executive Support, acting as a SME in the areas of Provisioning, Networks, account management, and being an… more
- US Bank (Minneapolis, MN)
- …of relevant Application security and DevOps experience + Advanced technical and functional subject matter expert knowledge across security domain areas and ... to onboard, provision, and synchronize vulnerabilities to the enterprise ITSM system for remediation. Works closely with developers to...and automation. - Serve as a technical and functional subject matter expert across multiple… more
- Insight Global (Charlotte, NC)
- …a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ... capabilities in accordance with ITIL best practices - Learn about the existing process design and implementation of Service Catalog, Incident , Problem Change and… more
- Army National Guard Units (Lincoln, NE)
- …Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the ... and limitations appropriate to use of a programming language. Experience interviewing subject - matter personnel to get facts regarding work processes, and… more
- Iron Mountain (Richmond, VA)
- …and metrics to measure success. + Assist in creating, maintaining, and reporting various ITIL/ ITSM process area metrics, including but not limited to: Request, ... to develop new ways to overcome challenges + Platform SME for all active modules/ process /functionality to promote...identify problem areas for further analysis + Work with subject matter experts (SMEs) to understand the… more
- MUFG (Jersey City, NJ)
- …provide more details. **Role Summary** + Serve as the functional and technical subject - matter - expert and platform architect for ServiceNow platform and ... support of multiple products. + Take ownership and collaborate with various process /function owners and SMEs across IT, Security and other stakeholders to implement… more
- UNUM (Columbia, SC)
- …Network Access (ZTNA) + Load balancers and IP Address Management + Serve as a subject matter expert for Network Access Control (eg, Forescout, Cisco ISE). ... + Experience with cloud networking (AWS, Azure). + Knowledge of ITIL processes ( incident , problem, and change management). + Ability to analyze and resolve complex… more
- ICF (Rockville, MD)
- …Center (DSC) for the customer, manages SaaS platforms and leads IT service management ( ITSM ) process implementation and governance. The role is dynamic and will ... seeking an experienced SaaS Platform and Operational Lead and SME based in Rockville, MD to support adoption of...onboarding, migrating and sun-setting platforms + Work with the ITSM team to capture, track and maintain platform licensing… more
- Hyundai Autoever America (Fountain Valley, CA)
- …security measures. + Onboarding/Offboarding: Manage the IT onboarding and offboarding process for new employees, ensuring they receive the necessary tools, accounts, ... coordination between HR, IT, and other departments to streamline the onboarding process and reduce time to productivity. Continuously evaluate and improve onboarding… more
- Truist (Atlanta, GA)
- … with IT Service Management (CMDB, Incident , Problem, Change, Service). 5. Expert with RPA (Robotic Process Automation) - examples: UI Path, Power Automate. ... request a reasonable accommodation. Send an email to Accessibility (###@truist.com? subject =Accommodation%20request)_ _(accommodation requests only; other inquiries won't receive a… more
- Leidos (Baltimore, MD)
- …fast-paced development environment to define user stories and tasks. + Use your ServiceNow subject matter expertise to influence the program and client on the ... across the full suite of ServiceNow offerings including IT Service Management ( ITSM ), IT Operations Management (ITOM), and IT Asset Management. Selected candidate… more