- Travelers Insurance Company (Hartford, CT)
- …Engineering chapter for identified improvement opportunities **ServiceNow Expertise:** + Act as the Subject Matter Expert ( SME ) for ServiceNow, providing ... Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a...in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces… more
- Leidos (Alexandria, VA)
- …collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. + Provide follow-up reports (technical findings, ... (AAR) etc.) for Root Cause Analysis, engineering technical assessment, and process improvement initiatives. + Support customer requirements in a 24/7/365 mission… more
- MUFG (Jersey City, NJ)
- …Management ( ITSM ) Developer** **Responsibilities:** + Serve as the technical subject - matter - expert and platform architect for ServiceNow platform + ... supporting current state. + Take ownership and collaborate with ITSM process /function owners and SMEs across IT...(ITAM) Developer, ** **Responsibilities:** + Serve as the technical subject - matter - expert for ServiceNow IT Hardware… more
- Atlantic Health System (Morristown, NJ)
- …support leadership role working with ITSM tools + ServiceNow SME + Subject Matter Expert in ITIL V4 best practices. + Practical experience with ... and deliverables. Participates in the technology contract and procurement process . + Works with their team to analyze new... ITSM Practices including but not limited to Incident… more
- CHS Inc. (Columbus, OH)
- …Ensure CMDB processes comply with industry standards and best practices, such as ITIL. + Subject Matter Expert ( SME ) for the organization on ... and best practices + Proficiency in ServiceNow platform + Foundational understating of ITSM best practices, related to incident and change + Strong analytical… more
- Insight Global (Charlotte, NC)
- …the problem is identified with the customers vendors.T he Problem/Change Manager role will be a subject matter expert ( SME ) focused on the stability and ... technical organizations, and vendors; independently providing consultation services following ITSM /ITIL framework processes for the following areas: Problem Management… more
- Ford Motor Company (Columbus, OH)
- …Confluence. The successful candidate responsibilities will include:_ + _Serve as an internal subject matter expert on implementation, management, and support ... collaborating with a global team to provide engineering,development and SME product support for the Atlassian Cloud suite of...in the Agile Methodology and mindset._ + _Knowledge in ITSM processes supporting Incident , Request, Problem and… more
- Insight Global (Charlotte, NC)
- …a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ... capabilities in accordance with ITIL best practices - Learn about the existing process design and implementation of Service Catalog, Incident , Problem Change and… more
- System One (Tulsa, OK)
- …access, modification, or destruction. This position will serve as a Cybersecurity subject matter expert informing Enterprise Architecture, guiding ... successful Cybersecurity Architect will have a multidisciplinary background beyond cybersecurity, with subject matter expertise in fields such as client and… more
- Army National Guard Units (Lincoln, NE)
- …Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the ... and limitations appropriate to use of a programming language. Experience interviewing subject - matter personnel to get facts regarding work processes, and… more
- Dickinson Financial Corporation (Kansas City, MO)
- …+ Participating in enterprise projects as the information technology project coordinator or application subject matter expert . + Team Lead for the Product ... **Responsibilities** + Banking application support + Performing and coordinating incident , problem, change and release management functions. + Successfully… more
- Iron Mountain (Columbus, OH)
- …and metrics to measure success. + Assist in creating, maintaining, and reporting various ITIL/ ITSM process area metrics, including but not limited to: Request, ... to develop new ways to overcome challenges + Platform SME for all active modules/ process /functionality to promote...identify problem areas for further analysis + Work with subject matter experts (SMEs) to understand the… more
- HUB International (Chicago, IL)
- …to application asset management and effective use of CMDB systems. + Act as a subject matter expert and provide guidance and training to stakeholders on ... in an optimal way. This position requires daily interaction with people, process , and technology to manage inventory expectations to a high standard. **JOB… more
- Saint-Gobain (Garden Grove, CA)
- …skills will be leveraged to support OT and manufacturing 4.0 initiatives. As the site Subject Matter Expert in IT, it is expected that the position ... up on system performance and alerts. Participate in the change management process (planning, follow-up, approval) and incident management (technical escalation,… more
- UNUM (Chattanooga, TN)
- …Network Access (ZTNA) + Load balancers and IP Address Management + Serve as a subject matter expert for Network Access Control (eg, Forescout, Cisco ISE). ... + Experience with cloud networking (AWS, Azure). + Knowledge of ITIL processes ( incident , problem, and change management). + Ability to analyze and resolve complex… more
- Hyundai Autoever America (Fountain Valley, CA)
- …security measures. + Onboarding/Offboarding: Manage the IT onboarding and offboarding process for new employees, ensuring they receive the necessary tools, accounts, ... coordination between HR, IT, and other departments to streamline the onboarding process and reduce time to productivity. Continuously evaluate and improve onboarding… more
- Charles Schwab (Austin, TX)
- …a Service Support specialist to provide level two support. This is a multi-purpose SME support role that will focus and work on the following areas, including but ... + Escalation Management + Knowledge Centered Service (KCS) + Process Management + Project work, initiatives, and support specialized...to the QA lead. + Perform Call, Chat, and Incident evaluations as needed. + Submit scores to agents.… more