- Travelers Insurance Company (Hartford, CT)
- …Engineering chapter for identified improvement opportunities **ServiceNow Expertise:** + Act as the Subject Matter Expert ( SME ) for ServiceNow, providing ... Opportunity?** We are seeking a highly skilled and experienced ITSM Process SME with a...in support of change management. + Conducts post-implementation change incident review analysis and process audits. Produces… more
- Advanced Systems Design (Montgomery, AL)
- …role will: + Manage incidents within a multi-vendor environment simultaneously. + Serve as subject matter expert and provide training and guidance on the ... ITIL Release Management Methodology + Strong ITSM Process dept and breadth for Incident management...+ Strong problem-solving, critical thinking, and decision-making skills + Expert knowledge of IT best practices, policies, and regulations… more
- MUFG (Jersey City, NJ)
- …communication and collaboration skills **Responsibilities:** + Serve as the technical subject - matter - expert and platform architect for ServiceNow platform ... Management platform while supporting current state. + Take ownership and collaborate with ITSM process /function owners and SMEs across IT to implement and… more
- Veracity Consulting Group (Glen Allen, VA)
- …of our implementation methodology and service offerings based on client experiences + Subject Matter Expert on the delivery of ServiceNow solutions ... to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities and complimentary… more
- Leidos (Alexandria, VA)
- …collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. + Provide follow-up reports (technical findings, ... steps taken) for Root Cause Analysis, engineering technical assessment and process improvement initiatives. + Support customer requirements in a 24/7/365 mission… more
- Publicis Groupe (St. Petersburg, FL)
- …the quality of software and supporting infrastructure to better meet users' needs. + As subject matter expert on the team, maintain understanding of current ... through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for… more
- CADENT (Philadelphia, PA)
- …standards in knowledge, asset, incident , and request management. * Function as a subject matter expert , providing insights and solutions to the team and ... as a user and an admin. * Engage in proactive problem management, process management, incident management, request management, knowledge management, and other… more
- Allison Transmission (Indianapolis, IN)
- …P3 Job Description: The IT Service Delivery Manager, End User Services serves as the subject matter expert responsible for the daily oversight of Allison ... Manager will work in close partnership with service providers, ITSM process leads, and other IT staff...from other IT groups as required + Leverage deep subject matter expertise to identify and lead… more
- Insight Global (Charlotte, NC)
- …a well-engineered result. The Administrator is also responsible for acting as a ServiceNow subject matter expert amongst an application development team to ... capabilities in accordance with ITIL best practices - Learn about the existing process design and implementation of Service Catalog, Incident , Problem Change and… more
- PagerDuty (Atlanta, GA)
- … incident response, and modern software development practices. Act as a subject matter expert on PagerDuty's capabilities and integrations. Advanced ... enterprise software industry, with a strong background in IT operations management, incident response, or related fields. + **Technical Skills:** Expertise in cloud… more
- Army National Guard Units (Lincoln, NE)
- …Analyzes customer problems and research database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the ... and limitations appropriate to use of a programming language; experience interviewing subject - matter personnel to get facts regarding work processes, and… more
- HUB International (Chicago, IL)
- …to application asset management and effective use of CMDB systems. + Act as a subject matter expert and provide guidance and training to stakeholders on ... in an optimal way. This position requires daily interaction with people, process , and technology to manage inventory expectations to a high standard. **JOB… more
- City of New York (New York, NY)
- …align with organizational goals and enhance the user experience. - Act as the subject matter expert on Knowledge Management within the ServiceNow platform, ... the Director of Customer Service Excellence within the IT Service Management ( ITSM ) Department. The Knowledge Manager, will be responsible for developing and… more
- MUFG (Jersey City, NJ)
- …services, Integration Hub and middleware technologies. + Serve as the technical subject - matter - expert for ServiceNow platform integrations. + Collaborate ... improvement. + Engage in on-call support as needed. + Maintain adequate process , operational documentation, and reporting. **Skills and Competencies** + 5-10 years… more
- University of Oregon (Eugene, OR)
- …* Ability to work on multiple platforms and networks and become the local subject matter expert on several supported systems and maintain appropriate ... * Experience with project management concepts and practices * Experience with ITSM /ITIL concepts, including Incident and Change Management FLSA Exempt: No… more
- The Cigna Group (Morris Plains, NJ)
- …+ Exposure to several Service Desk support models + 2-3 years as an ITIL Process SME in either Incident , Problem, Availability or Change Management + ... (ie problems related to critical managed incidents) in the Problem Management Process Management including determination and completion of tasks including but not… more