- Citizens (Pittsburgh, PA)
- Description As a Chat/ IVR Platform Customer Business Analyst , you will play a vital role in bridging the gap between our innovative chat/ IVR platform's ... for building knowledge of the company, processes and customers to analyze business processes, identify requirements and proposing solutions to meet the needs of… more
- TEKsystems (Troy, MI)
- Description: The Sr. Business Analyst will work with our IVR Team for clients Customer Engagement Team and Performing Servicing Team, as well as other Lines ... an interest in the application updates made by the Workstream. Skills: Business analysis, ivr , Web Service, Data Mapping, SQL, SOQL, Contact Center Top Skills… more
- HCA Healthcare (Dallas, TX)
- …part of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... of innovative solutions in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible… more
- altafiber (Cincinnati, OH)
- **Position** : Business Analyst Project Manager **Location** : Cincinnati, OH **Job Purpose** The role of the Business Analyst / Project Manager (BA / ... functions. Through the projects and support provided to the business , the Business Analyst /...project development activities. + Manage request lifecycle for Avaya IVR through JIRA + Refine requirements for developer when… more
- CVS Health (Austin, TX)
- …, Reporting Strategy to join our dynamic Production Client Reporting team. In this business analyst role, you will be responsible for triaging and managing ... customer care organization. Those requests will involve complex telephony, IVR , and CRM metrics and calculations. You will work...of experience in a similar role, preferably in a business analyst or reporting capacity. - Proficiency… more
- Robert Half Technology (Des Moines, IA)
- …and make a significant impact? We're on the lookout for a dynamic Genesys Systems Analyst to lead the Genesys Cloud CX implementation for our premier client in Des ... & Deployment: Spearhead the creation and deployment of cutting-edge omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Take charge… more
- Lincoln Financial Group (Columbus, OH)
- …You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize Contact Center and ... process, clearly articulates, documents and validates more complex technical requirements for IVR call flows. Maintains and enhances agent set up and call flow… more
- NextEra Energy (Juno Beach, FL)
- **Workforce Optimization Analyst ** **Date:** Jun 18, 2024 **Location(s):** Juno Beach, FL, US, 33408 **Company:** NextEra Energy **Requisition ID:** 80280 is the ... the world class service. We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic contact center team. The Operations Analyst … more
- State of Georgia (Fulton County, GA)
- Eligibility and Policy Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/51109/other-jobs-matching/location-only) ... Sign Up for Job Alerts Under supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... BE PART OF THE CONNECTION As a Senior NLP AND Machine Learning Analyst , you'll support customer experience requirements, process design, system changes, testing, and… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst ** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 77811 + ... through the IT Service Management ticketing system or phone IVR system. This is achieved through a dedicated, knowledgeable,...be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.… more
- Northwell Health (Melville, NY)
- …solutions with a focus on patient experience features/capabilities, and associated business processes, from strategy and design through execution for a specific ... within product vertical. Participates in the ongoing process to identify and prioritize business processes and functions that can be converted to digital to enhance… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... and process analysis; identifies needed changes, enhancements, and impacts to business processes. + Revises user and system requirements; designs modifications and… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... OF THE CONNECTION As aLead Digital Service & CX Analyst , you'll manage customer experience requirements, process design, system...and easy to use + Leading the development of business cases for enhancements and new products and features… more
- System One (Washington, DC)
- SENIOR SALESFORCE SOFTWARE QUALITY ASSURANCE ANALYST 6 MONTH+ CONTRACT HYBRID- WASHINGTON DC W2 OR C2C OK ALTA IT Services has a 6-month+ contract opening for a ... Senior Salesforce Software Quality Assurance Analyst to support a leading health insurance customer. This...and verification of the entire application. + Participate in Business Requirements reviews and work with systems analysts/developers to… more
- NiSource (Columbus, OH)
- …architecture group and presented within IT leadership. The SA collaborates with the Business Analyst (BA) to determine the non-functional requirements of the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales, and… more