- Morgan Stanley (Alpharetta, GA)
- VP - IVR /Routing Development Contact Center is looking to recruit talent to support the IVR /Routing Cloud Transformation initiative. Candidate should have vast ... experience working with design and implementation of IVR call flows and service integration supporting various line of businesses including mortgage, banking and… more
- Sacramento Municipal Utility District (Sacramento, CA)
- Title: Enterprise Communications/Telecom Developer (Open until Filled) Department: Unified Communications, Corporate Network & Data C Location: Sacramento, CA, US, ... ideal candidate will have prior design and development experience with IVR , contact center operations and enterprise telephony technologies. **SMUD Official… more
- Kepro (GA)
- …a vital partner for health solutions in the public sector. Acentra seeks a Developer , Manager to join our growing team. Job Summary: The role of the Development ... are met. + Work with program and delivery teams on client-facing developer allocations. + Apply communication skills, problem-solving skills, and knowledge of best… more
- Mastercard (O'Fallon, MO)
- …Global Customer Care IVR team is looking for a Lead Software Developer Engineer - AWS to drive our customer experience strategy forward by consistently ... - one that makes better decisions, drives innovation and delivers better business results. **Title and Summary** Lead Software Developer Engineer - AWS Overview The… more
- ManpowerGroup (Sacramento, CA)
- …their team. Don't wait apply today! Job Title: Enterprise Communication Telecom Developer Location: Hybrid work model in Sacramento, CA Salary: starting from ... Cloud including flow development in Architect (voice, email, digital messaging, ACD/ IVR ) + Telecommunications knowledge and experience + Contact Center Operational… more
- Concentrix (FL)
- …configure demo scenarios in Genesys Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS ... plus. + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN,...- Genesys Cloud CX API + Genesys Cloud CX: Developer Certification. + A bachelor's degree in engineering, computer… more
- Fedcap (Lewiston, ME)
- …individual to become a Placement Specialist! Also known as a Job Developer , this person will build and maintain relationships with employers and non-profits ... - this role can also be known as Job Developer . Using a customer service approach, Placement Specialists develop...requirements/hours, and need for accommodations. + Ensures utilization of IVR at all WEP sites. + Aims to help… more
- Pfizer (New York, NY)
- …Internal Enterprise and External Vendor team for Operational Tools such as Phone AWS IVR , SMS Texting, eFax and Docusign. + Digital Product Owner on the Hybrid ... Advanced Administrator, Sales Cloud Consultant, Platform App Builder, Platform Developer I, User ExperienceDesigner, System Architect, Experience Cloud, Data Cloud… more
- Bright Horizons (Westminster, CO)
- …CX: Professional Certification (GCX-GCP) - Required + Genesys Cloud CX: Developer (GCX-GCD), Architect (GCX-ARC) and/or Scripting (GCX-SCR) Certification - Preferred ... + Experience supporting contact center operations and technology (reporting, dialers, IVR , ACD, WFM, QA, gamification, etc.). + Knowledge of API protocols,… more
- Fedcap (South Portland, ME)
- …individual to become a Placement Specialist! Also known as a Job Developer , this person will build and maintain relationships with employers and non-profits ... evaluation, TANF work requirements/hours and need for accommodations. + Ensures utilization of IVR at all WEP sites. + Aims to help participants get jobs consistent… more
- Capgemini (El Paso, TX)
- …Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR /ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract ... Management, Vendor Management, etc. + Process Improvement methodologies + A passion and desire to improve CX and support clients on their journey **Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of… more
- Capgemini (Chicago, IL)
- …strong consulting experience in design integration with SAP ERPs . Experience with IVR and Telephony System design and integration . Experience in designing Virtual ... and franchise models . CSM Suite Certification . ServiceNow Certified Application Developer **Bonus Points** . Proficient in Service Portal or Employee Service… more