- JPMorgan Chase (Plano, TX)
- …culture that welcomes diverse ideas and supports your individual growth and career mobility. As a Product Delivery analyst in the IVR product area of ... scrum software delivery organization + Contact Center knowledge or IVR product experience desirable + Experience with SQL, Alteryx and visualization tools a… more
- Vanguard (Wayne, PA)
- …develop, and implement advanced contact center technologies, including telephony integrations, IVR , CRM integrations, and workforce management tools. + Ensure the ... and manage multiple engineering projects from inception to completion, ensuring timely delivery and alignment to budget. + Develop project plans, set milestones, and… more
- State of Massachusetts (MA)
- …for MassDOT. The incumbent will manage the resource allocation and timely delivery of all Contact Center and Service Center Applications development and maintenance ... such as - Automatic call distribution (ACD), interactive voice response ( IVR ), Call recordings, Self Service Secure Payment services, Workforce Optimization and… more