- Evolent (Columbus, OH)
- …**Performance & Optimization:** Partner with contact center operations to analyze business requirements and recommend technical solutions to improve performance ... reason why diversity and inclusion are core to our business . Join Evolent for the mission. Stay for the...managing telephony and contact center technologies, including PBX, ACD, IVR , CTI, and Workforce Management systems. + ** Technical… more
- WTW (Minneapolis, MN)
- **Description** **The Role** The ACA Reporting Business Analyst is part of a small, focused team with representation from compliance, service center, BOC, ... project plans **Qualifications** **The Requirements** + 3-5 years of experience as a Business Analyst + Understanding of the fundamentals of health and welfare… more
- Belcan (Mason, OH)
- Business Systems Analyst Job Number: 354288 Category: Business Analysis Description: Job Title: Business Systems Analyst Location: Mason, OH Zip ... Keywords: #MasonJobs; #BusinessSystemsAnalysttjob; Job Description: GENERAL FUNCTION : The Systems Analyst is responsible for implementation and support of the North… more
- TEKsystems (New York, NY)
- Description TEKsystems is looking for a Cisco Contact Center Support Analyst . The position will report to the Associate Director of Unified Communication ... Engineer will support engineering initiatives for the contact center express (UCCX) services. This analyst will work on a team of about 10 between the UC engineering… more
- Insight Global (Zionsville, IN)
- …and obtain necessary approvals. Solution Design & Implementation Partner with technical teams to translate business needs into telephony-based solutions. ... business leaders, understand their needs, and translate them into technical requirements. Experience in business workflow engineering and process automation… more
- G-TECH Services, Inc. (Detroit, MI)
- …and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one ... with ability to plan, develop, test and implement Cisco ACD/ IVR (UCCE) solutions that improve business efficiency...Identify and communicate business needs and translate business requirements into technical system and functional… more
- Capgemini (New York, NY)
- NLP Analyst - Conversational Designer/ Speech Scientist Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd ... to enable complex interactions with callers. + Test Interactive Voice Response ( IVR ) systems and webchat interfaces for performance and identify areas for… more
- Citigroup (Johnson City, TN)
- …to directional strategy by considering their application in own job and the business . Recognized technical authority for an area within the business ... family. **Travel requirement:** 10% **Responsibilities:** + Manage through implementation, business prioritized projects impacting various IVR applications and… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst ** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 84075 + ... expedient, and skillful analysis, diagnosis, and resolution or escalation of technical incidents and work orders received through the IT Service Management… more
- TXNM Energy (Albuquerque, NM)
- …**COMMUNICATION SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental ... **COMMUNICATION SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental… more
- City of New York (New York, NY)
- …and practices - Knowledge of BMC Remedy software - ticketing system - Technical understanding of telecommunications systems, IVR and IVR Reporting ... User Support area of the Finesse Interactive Voice Response ( IVR ) by working with other FISA-OPA units and the...of Citywide applications, acting as a liaison between the technical team and the end users. - Participating in… more
- TEKsystems (New York, NY)
- …Our healthcare client is looking for a Cisco UC/ Contact Center Support Analyst . The position will report to the Associate Director of Unified Communication ... Engineer will support engineering initiatives for the contact center express (UCCX) services. This analyst will work on a team of about 10 between the UC engineering… more