- HCA Healthcare (Reston, VA)
- …We want you to apply! **Job Summary and Qualifications** The Voicebot Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... innovative solutions in an ever-changing digital landscape. The Product Business Analyst - Contact Center IVR...and lower total cost per account worked. + Applies technical knowledge and understanding of business processes… more
- OneMain Financial (Evansville, IN)
- …+ Lead software upgrades, patches, and migrations, ensuring minimal impact on business operations. + Develop and maintain technical documentation and provide ... As a OneMain Call Delivery Analyst you will be responsible for managing the...designing, implementing, and optimizing our Inbound Interactive Voice Response ( IVR ) and Outbound Automated Dialer platform(s) (Alvaria). In this… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Taxation & Finance, State Title Business Systems Analyst 1 (NY HELPS) Occupational Category Other Professional Careers Salary Grade 18 ... in any promotion examination for which they are qualified."NON-COMPETITIVE MINIMUM QUALIFICATIONS: Business Systems Analyst Trainee 1: Bachelor's degree or… more
- Evolent (Columbus, OH)
- …**Performance & Optimization:** Partner with contact center operations to analyze business requirements and recommend technical solutions to improve performance ... reason why diversity and inclusion are core to our business . Join Evolent for the mission. Stay for the...managing telephony and contact center technologies, including PBX, ACD, IVR , CTI, and Workforce Management systems. + ** Technical… more
- Robert Half Technology (West Des Moines, IA)
- …the Genesys environment to enhance customer interactions * Collaborating closely with business and technical teams to gather requirements and implement them ... are offering a contract for a permanent employment opportunity for a Configuration Analyst (Genesys) in WEST DES MOINES, Iowa, United States. This role is integral… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Enterprise Service Desk Analyst ** **Job Class: Information Technology Specialist 3** **Agency: Minnesota IT Services** + **Job ID** : 84864 + ... and skillful analysis, diagnosis, and resolution or escalation of technical incidents and work orders received through either the...either the IT Service Management ticketing system or phone IVR system, the aim is to deliver a highly… more
- TEKsystems (El Dorado Hills, CA)
- …Management products and self-service/automated solutions for the customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role, you will ... be responsible for the remote support to users with technical problems and information technology issues involving personal computers and network services in an… more
- TXNM Energy (Albuquerque, NM)
- …**COMMUNICATION SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental ... **COMMUNICATION SKILLS:** + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental… more
- City of New York (New York, NY)
- …and practices - Knowledge of BMC Remedy software - ticketing system - Technical understanding of telecommunications systems, IVR and IVR Reporting ... User Support area of the Finesse Interactive Voice Response ( IVR ) by working with other FISA-OPA units and the...of Citywide applications, acting as a liaison between the technical team and the end users. - Participating in… more
- Netflix (Los Gatos, CA)
- …administrator, system analyst , or equivalent roles, specifically on CCaaS (eg IVR , Routing, TFN), CRM, User Access Management Tool, CMS, etc. + A demonstrated ... the operation, growth, and scalability of the Customer Service business now and in the future. Program and CS...a key component of the CS Technology team, manages technical issue escalations and champions enhanced reliability for CS… more
- Navy Federal Credit Union (Pensacola, FL)
- …and functional testing on systems while ensuring compliance with Navy Federal business system requirements, practices, and policies. May lead test teams in designing ... with waterfall and/or agile methodologies. Assists in the analysis of functional and technical requirements and the creation and editing of test cases for new or… more